Spoke with Greg and he explained what was happening and apologized and not responding to my June email on the topic. I appreciated his willingness to listen and explain. Very poor customer service... See more
Company replied
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See what reviewers are saying
I ordered a Transcend 3 Mini CPAP for travel. Ordering and confirmation of RX was uncomplicated and order arrived well packaged, undamaged, on time with free UPS delivery. Follow up questions I had... See more
My sleep doc recommends changing the CPAP filters once a week, and it is easiest just to get them through you than to argue with my local Medicare approved CPAP supplies provider, which supplies half... See more
I had the previous version of this gear and lasted me for a long while. The new gear really allows you to sleep not only on your back but on the sides as well, as the lateral tubes are stronger (witho... See more
Company details
Information provided by various external sources
At Sleep Direct our mission is to bring you the newest and best selection of CPAP machines, masks and equipment on the market. We strive to deliver you the best products available for sleep issues at the most cost effective prices, not limited by insurance barriers.
Contact info
900 SW Fifth Ave, Ste 1825, 97204, Portland, United States
- (800) 506-6904
- sales@sleepdirect.com
- sleepdirect.com
4.8
Excellent
2k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Service
Sleep direct gives excellent service and prompt service. I wish every place was like them !
6 August 2021
Unprompted review
Reply from SleepDirect.com
Hello Elizabeth - I am terribly sorry if there was an oversight on a refund. If you would kindly share with us your order number, we'd be happy to look into that for you. You can respond here or email sales@sleepdirect.com. I can assure you we will look into this immediately. UPDATE: Elizabeth - I'm glad we were able to connect. As stated, we will help in any way we can with SoClean. Greg
Improved customer service
Spoke with Greg and he explained what was happening and apologized and not responding to my June email on the topic. I appreciated his willingness to listen and explain.
Very poor customer service. Will not respond to inquiries about options since my Dream Station Go I purchased from them has been recalled. Philips recommends users contact their DME. I would like to know what I can use. They do not want to be bothered apparently even though they were happy to take my money!
7 July 2021
Unprompted review
Reply from SleepDirect.com
Hello Laine - I wanted to thank you for the conversation and allowing me to explain further about this recall. While not ideal, I hope you feel more comfortable about how to move forward. Greg
Reply from SleepDirect.com
It would seem USPS lost this package. We have already refunded the customer and have provided the customer with a solution to resolve this matter.
fast shipping!
3 May 2021
Quick and easy
3 May 2021
I ordered the So Clean 2 and the…
I ordered the So Clean 2 and the adapter lid for the AirSense 10 and it came on time (or a day early). Unfortunately, between the time it was ordered and the time it showed up, I learned that ResMed specifically states that using the So Clean with the machine voids the warranty. Since I also deal with insurance, I had to send it back without ever using it. That said, I was credited the purchase price (minus their restocking fee of around $25 total) quickly. The only reason I give 4 stars is the directions for returns are a little confusing. But Sleep Direct was right on top of things and I appreciate that.
3 May 2021
SleepDirect.com Experience
My first experience with SleepDirect.com was exceptional. I received my purchases in a very timely manner with no issues. Product prices were within reason as compared to other sites.
25 April 2021
I was not satisfied at all it did not…
I was not satisfied at all it did not come with all the parts needed to operate with my machine and when I called to return it the operator who spoke with me was extremely rude in which made me not consider the product at all I will never purchase anything from your company again!
25 April 2021
Reply from SleepDirect.com
Hello Todd - I apologize for the unpleasant experience you had with our customer service individual. This rarely happens but I will make it a point to speak to the team. As for your order, you did not make a selection for the part that you apparently needed. I do see we reached out to you after you placed the order but we were not able to get a hold of you. If you are still in need of that part, please do let us know and we'll get it right out to you.
Product was exactly what was it…
Product was exactly what was it advertised delivered on time. Fit perfectly
25 April 2021
The products were right on point and…
The products were right on point and are working great and as promised! Arrived earlier than expected which was a great plus!! Pricing was perfect I felt like I was asking for trouble BUT got great service instead!! Made me feel very important took the extra time to make my purchase easier than I could’ve imagined!!
25 April 2021
Best evolution so far.
I had the previous version of this gear and lasted me for a long while. The new gear really allows you to sleep not only on your back but on the sides as well, as the lateral tubes are stronger (without being uncomfortable) and do not collapse under the weight of your head. Best evolution so far.
23 April 2021
Honest company
Straightforward with answers to inquiries and shipped product as soon as possible and received it on time as promised! Professional and approachable!
23 April 2021
I am very pleased with my dealings with…
I am very pleased with my dealings with Sleep Direct. My orders were easy to place, the needed prescriptions from my personal doctor were processed quickly, my supplies were shipped very fast and arrived on time as promised.
22 April 2021
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