Sleepstyle Reviews 519

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 34 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the products, including headboards, footstools, and mattresses, noting their excellent craftsmanship and beautiful appearance. The delivery service is consistently highlighted as prompt, efficient, and well-packaged, ensuring items arrive in perfect condition. Many people also commend the outstanding customer service, with staff being described as helpful, friendly, and knowledgeable, providing excellent assistance throughout the ordering process. However, some customers also noted that while the delivery company was generally good, there were occasional instances of disorganization. Additionally, a few other people felt that the fabric samples took a long time to arrive.

What people talk about most

Product

People report positive experiences with the product, consistently praising the excellent quality and... See more

Quality

Users describe positive interactions with quality, consistently praising the excellent craftsmanship and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers reporting quick and on-time... See more

Staff

Reviewers consistently report positive feedback about staff, highlighting their helpfulness and efficiency.... See more

Customer service

Customers had positive experiences with customer service, consistently describing it as excellent, brilliant,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was looking for a bed with a tall headboard and saw the Leonie divan bed on-line. I requested fabric swatches which arrived quickly. I ordered the bed and spoke to Ashley who was easy to contact, wa... See more

Rated 5 out of 5 stars

Ordered swatches to help me choose colours, samples that came were a very good size and helped me to make a choice,also came quite quickly. Ordered single headboard and was delivered today 21st novemb... See more

Rated 5 out of 5 stars

We had excellent service from sleepstyle and especially Ashley who was very helpful and prompt in her replies. Product was delivered as promised and was very safely packaged to minimise any chance o... See more

Rated 5 out of 5 stars

Sent for samples as I wanted the tower floor standing headboard which is made of two separate colours. The samples were a good size and I was able to choose my required colours. The headboard was mad... See more


Company details

  1. #7 of 75 best companies in Furniture Manufacturer
  2. #16 of 114 best companies in Bed shop
  3. #22 of 219 best companies in Bedroom furniture shop

Written by the company

The team at SleepStyle have a collective 40+ years experience in manufacturing bedroom furniture and take great pride in the service we deliver to our clients. Most of our products are manufactured to order and so can be customised to your desires, our aim is to offer the best quality materials and finishes to deliver the ultimate WOW factor in your bedroom. With free and speedy delivery, we aim to ensure you receive and enjoy your furniture faster that you can say "good night".


Contact info

4.9

Excellent

TrustScore 5 out of 5

519 reviews

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1-star

Asks customers to review

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Rated 3 out of 5 stars

The bed delivery was excellent but the…

The bed delivery was excellent but the mattress is too firm and despite asking for a medium firmness mattress to be delivered nobody has responded to my request

16 June 2022
Sleepstyle logo

Reply from Sleepstyle

Hi Helen,

Many thanks for leaving a review and providing your feedback.

Apologies for not responding to your email, I’ve checked our emails and the reason we didn’t reply back to your email was because it ended up in our spam folder.

In regards to your feedback from your email, we’re delighted to hear you are happy with both of your beds you have purchased from us.

The mattress you have received was free of charge as we had an offer on one of the beds you had purchased where you receive a free pocket spring mattress. This mattress is classed a medium firmness and I’m sorry to hear you have found it firm.

Unfortunately as the mattress was provided free of charge and as you have slept on the free mattress, we are unable to exchange the mattress. We do state in our terms and conditions on our website that due to hygiene reasons, once a mattress has been opened and slept we are unable to accept a return and as the mattress was given free of charge, we wouldn’t be able to exchange an item that has been given free of charge.



Rated 5 out of 5 stars

Great service & price, fab footstool

Ordered a sample of material via Etsy. Then went onto sleepstyles own website to see all items. Ordered a 120cmm square footstool which arrived within 3 weeks, direct from the company. Really pleased with service, product and price. Have been looking for a large material coffee table for months and this fits the living room perfectly.

30 May 2022
Unprompted review
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Reply from Sleepstyle

We are really pleased to read your review, Barbara! Glad we could help! Thanks for choosing us and look forward to serving your again in the future.

Rated 5 out of 5 stars

Fantastic quality & quick delivery…

Fantastic quality ottoman quickly delivered. Everything even better than expected, I’d definitely recommend. Thanks 🙏

24 May 2022
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Reply from Sleepstyle

Hi Laura, Thanks for your recommendation, we are so pleased that you chose Sleepstyle.

Rated 5 out of 5 stars

I was dubious as they were quite a bit…

I was dubious as they were quite a bit cheaper than elsewhere but the quality is great, love my headboard and have even ordered another! Not the fastest delivery but items are custom made so take time and delivery is free so I’m sure if you need in a rush you could speak to them and pay to get it faster. Customer services have been Amazing. Totally recommend.

17 May 2022
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Reply from Sleepstyle

We’d just like to thank you for taking the time to write this review, Caroline. We’re a small, family run local business here at Sleepstyle and every bit of feedback like this does so much to help us out!

Rated 5 out of 5 stars

Great mattress, recommend

Great mattress, right measurements and firm. Delivered very quickly.

16 May 2022
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Reply from Sleepstyle

Thank you so much for taking the time to leave us a 5-star review.

Rated 5 out of 5 stars

Beautiful footstool

My footstool arrived promptly in secure packaging and after very simple assembly was placed in my room. I am very pleased with my purchase. It is well made, of very good quality and looks perfect in my sitting room. I thoroughly recommend this company.

26 April 2022
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Reply from Sleepstyle

Thanks for your recommendation, Jeanne!

Rated 5 out of 5 stars

Brilliant service!

Brilliant service. I had a query about my product and the person I spoke to was very helpful. I ordered a 70 x 70 footstool in teal green with mahogany legs with gold tip - it’s beautiful! I would definitely buy from Sleepstyle again. Highly recommend.

17 April 2022
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Reply from Sleepstyle

Thanks for your Trustpilot recommendation, Hayley. It is really important to get customers to share their experience with others.

Thanks for choosing us and look forward to serving your again in the future.

Rated 5 out of 5 stars

Good service

Good service, prompt delivery

15 April 2022
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Reply from Sleepstyle

Your kind words are much appreciated Fiona, thank you for sharing!

Rated 5 out of 5 stars

Excellent quality

I ordered a footstool from Sleepstyle and could not be happier with it. The quality is excellent. I received fast delivery and the product was packaged very securely. I was unsure on which colour to choose and the customer service team were so helpful on the live chat. Would 100% recommend.

13 April 2022
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Reply from Sleepstyle

We are really pleased to read your review, LM! Glad we could help! Thanks for choosing us.

Rated 5 out of 5 stars

Great customer service

Great customer service. I have now ordered 4 times from Sleepstyle, always excellent quality and quick delivery.

8 April 2022
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Reply from Sleepstyle

Fantastic review from a fantastic customer.. there is nothing more complementary than a customer returning with another order. Thank you from Sleepstyle.

Rated 5 out of 5 stars

Beautiful.

I am so pleased with my beautiful headboard. It has made a big improvement to the room.
I am definitely going to order another.
Two friendly delivery men carried it to the room I wanted.

30 March 2022
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Reply from Sleepstyle

Thank you for taking the time to give your feedback Allison. We really appreciate it. Looking forward to serving you again in the future.

Rated 5 out of 5 stars

Excellent

Excellent product and also top customer service 🙂

25 March 2022
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Reply from Sleepstyle

Hi Jonathan, thank you for your lovely review and we are happy to hear you had a positive experience at Sleepstyle!

Rated 5 out of 5 stars

Excellent quality and service

I purchased a teal footstool - having requested a non standard size - and I have been absolutely delighted with the product. It’s very good quality and also sturdy enough for several people to sit on it I would order again without hesitation from this company

23 March 2022
Unprompted review
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Reply from Sleepstyle

Hi joy, thank you so much for leaving us a five star review! We really appreciate you leaving us some wonderful feedback. Please feel free to contact us if you ever need anything in the future.

Rated 5 out of 5 stars

Beautiful footstool

Beautiful footstool, perfect in every way , I will recommend this product and shop and wouldn’t hesitate to use

22 March 2022
Unprompted review
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Reply from Sleepstyle

Thanks for your recommendation Sandra, We are so pleased that you chose Sleepstyle and look forward to serving to you again when the time is right.

Rated 5 out of 5 stars

Fabulous

After months of searching for the perfect bed that ticked all our boxes, We found it… Our recent purchase from sleepstyle is fabulous, the Glamour Upholstered Bed Frame! Fast delivery & excellent communication throughout… Couldn’t be happier or recommend you more!

21 March 2022
Unprompted review
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Reply from Sleepstyle

Thanks for your lovely review and we're glad you'll be recommending us. All the best, Claire.

Rated 5 out of 5 stars

AMAZING!

I was really worried about ordering furniture online without being able to see it in person first however I could not recommend sleepstyle enough! Great service
, quick delivery and amazing quality. My daughter was over the moon with her bed and I will definitely buy from here again! Would give more then 5 stars if I could.

18 March 2022
Sleepstyle logo

Reply from Sleepstyle

Hi Sharon, thanks for your awesome review. We are so pleased that you chose Sleepstyle and look forward to serving to you again when the time is right.

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