Slice Reviews 

Speedy service. Great communication and updates.

Very helpful

Our order was processed timely. Food was ready for pickup, sizzling hot! Will be ordering again soon, mainly because food was delicious, as always!

We have ordered from Ducatis for many years. The Slice app has made ordering even better. The food from Ducatis is great and the service is excellent. We had a slight issue with our order recently and they were prompt to resolve the issue. Will definitely continue to use Slice to order from Ducatis.

While the app is useful it is not CLEAR what store location you are ordering from. Today’s experience went online to order from America’s best when it says true location, I said, choose location near me. I live in the state of Virginia however, the app did an auto choose to the state of Maryland. I got the confirmation that my order was ready and proceeded to the store in Virginia upon arrival they told me that I didn’t have an order. They asked me to recheck the app to make sure that I had chose the right store and indeed I chose the wrong store. I admit I was wrong for choosing the wrong store, however, the current store said Slice will refund you or find a way to make it right. I called the previous store the incorrect store they tell me that they can’t give me a refund or a credit and that I need to call Slice. I call Slice and Slice tells me that they do not issue refunds or credits or any kind Of help when choosing the wrong location because the store still has to get paid. All of this is understood but the treatment that I received from customer service the loud voice you should have called us 25 minutes ago. I would have called 25 minutes ago. Had I known I chose the wrong store but if how do I know I chose the wrong store I would have corrected or called and made a different choice. There’s no way for me to call 25 minutes in advance. If I don’t know what I don’t know this is my second time using Slice the first time there was no problems however, based on my experience today, I will not be using them again because I’m sure that they have experienced this with other customers, but the fact that they were just so adamant about not providing any assistance was kind of BS. I made sure that I announced in the store that anybody who chooses to use Slice should make sure that they are choosing the correct store because if not, they are out of money so today where a meal should have cost me $23 is turned to cost me $65 because I had to order a second time in this type of economy. I guess we’re all hurting even the stores who don’t want to help out customers who may be returning customers.

The customer service team was easy to reach and promptly took care of my issue.

Amazing food. Best pizza ever!!!!!

App is easy to use, layout well organized. Not overly wordy. There is a box for message the business about order. Good app for small pizza places. Can do pick up or delivery, one thing to use is live updates for pick up. Sent text of pick up time , due to being busy, received another time for pick which was great. For some places add extra sauce to menu lol so give them try.

Refused to cancel order due to wrong location. Didn't realize it was even through slice. I never order through 3rd party because they increase the prices. Called restaurant first and was told to call who I ordered through online. Just a runaround. Dishonest and deceptive practices.

Pino's has good food
Delivery was late

I was worried I had forgotten to put my apartment # (I had) but Ellie quickly took care of everything by contacting the restaurant for me and giving them the info I gave them. I admittedly should’ve thought to do it myself, but I panicked. I’m just glad Ellie was there in my time of panic and didn’t make me feel dumb!

Slice had marked it delivered when the restaurant told me it hadn’t even received the order. It had been two hours. The address they had was my old house and it was delivered there because it was not correctly looked at. Help center through the app was also not helpful at all and kind of rude. Will never order delivery again, only pick up.

Always very good quality food at fair prices on the Slice app.

Great pizza from rays pizza in Lehigh valley mall the taste reminds me of New York pizza

Missing item from order and didn’t deliver replacement or refund missing item.

Placed an order through SLICE app, and after waiting two hours for the order and guaranteed the order would be delivered after reaching out multiple times, the order was cancelled and automatically refunded. absolutely no effort was made to offer a credit or accommodation - a complete waste of time. This has happened several times before. Don’t let what happened to me happen to you.

Ordering easy. Had question regarding order and customer service resolved immediately. Personalized service.

Excellent support with order. Very prompt and professional. Thanks!

I had a great customer experience! I had placed a large order for family that were coming over. Ten minutes I got a phone call that a family member was ill and they wouldn’t be coming over. I was able to find the Slice customer phone number easily on the app and gave them a call. Someone picked up right away and they were able to cancel my order. We use slice all the time. A great service and friendly.