Slice Reviews 

2,560
•
TrustScore 3.5 out of 5

3.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 450 reviews, most reviewers were somewhat happy with their experience overall. Consumers consistently appreciate the convenience of the digital platform, noting that placing orders for their favorite local meals is remarkably straightforward. People frequently point out that the dishes arrive quickly, maintaining a piping hot temperature and exceptional flavor. Many diners enjoy the authentic taste and high quality of the items they receive from various local eateries. However, some customers also noted frustrating experiences regarding delayed deliveries and meals arriving completely cold. Others encountered difficulties with order accuracy, receiving incorrect items or missing toppings on their food. Additionally, a few individuals expressed dissatisfaction with unhelpful customer support when trying to resolve these problems.

What people talk about most

Order

Clients share ambiguous opinions on order, as many reviewers highlight the user-friendly platform, quick... See more

Product

Customers had ambiguous experiences with product, as many reviewers praised the delicious pizza, fresh... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, as many reviewers report fast,... See more

Customer service

Reviewers express mixed feelings regarding customer service experiences. While many consumers praise the... See more

Quality

People report positive experiences with quality, highlighting that everything is fresh, flavorful, and... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I like Slice but I think the integration with restaurants is lacking. I don’t think I’ve ever received a 100% accurate order. Either there’s a topping missing, or they don’t add extra sauce, or there’... See more

Company replied

Rated 3 out of 5 stars

The pizza was GREAT. The delivery was at least 25 minutes late. Customer support said they'd check ✔️ it out, but never got back to me.🙄 Food was cold obviously. SO.... WILL I USE SLICE AGAIN?... See more

Rated 5 out of 5 stars

I was worried I had forgotten to put my apartment # (I had) but Ellie quickly took care of everything by contacting the restaurant for me and giving them the info I gave them. I admittedly should’ve t... See more

Company replied

Rated 5 out of 5 stars

AJ's Pizza is the typical family owned shop. You know the people by name and can almost explain the menu as well as the workers. The food is high quality, consistent and made/packed/delivered with ca... See more

Company replied


Company details

Written by the company

Slice is the best way to order from and support local pizzerias - it's the only technology platform that partners with local pizzerias to make ordering authentic, handcrafted pizza easily accessible to people in over 2,000 cities nationwide. The Slice brand also empowers local pizzerias with the tech and data to compete with big chains while making delicious, authentic pizza easy to order.


Contact info

3.6

Average

TrustScore 3.5 out of 5

3k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 97% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.6

All reviews

(2,560)

430 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The Slice service is excellent

The Slice service has easily accessible and easy to use software to place and track orders.

17 July 2026
Unprompted review
Slice logo

Reply from Slice

Hi Gerald, thank you for the 5-star review! We're thrilled to hear you find Slice easy to use for placing and tracking your orders. We truly appreciate your support and look forward to helping with your next order!

Rated 2 out of 5 stars

The Slice app is a waste of time

My local pizza place provided the option to use the slice app.
Finding the individual items on the menu was easy, but once it was loaded to the cart it was very difficult to navigate to the payment section. There is something about the coding that allows you to move to the cart. You have to shrink/ navigate a lot to get to the the "place your order" button. I have a pixel 6A phone. I doubt it's my phone. There's something wrong with the design of the app.
There was "$1.99" service charge, but then a 5% discount for placing an online order.
I'm really tired of the nickel and dime economy we have become.
Next time, I'll call the pizza place directly and place my order. There's no value to this app whatsoever.

23 July 2026
Unprompted review
Slice logo

Reply from Slice

Hi Edward. We’re sorry to hear that your experience with the app was frustrating. We understand how inconvenient it can be when getting to checkout isn’t as smooth as it should be, and we appreciate you bringing this to our attention. The $1.99 consumer fee helps support the technology, services, and customer support needed to operate the platform, while the online-order discount was provided as a promotion. We’re continuously working to improve the app and make the ordering experience simpler and more worthwhile. Thank you for sharing your feedback. If you have any questions, please reach out to us at feedback@slicelife.com, and we will assist you.

Rated 5 out of 5 stars

First time using this app n customer…

First time using this app n customer support was very helpful.

21 July 2026
Unprompted review
Slice logo

Reply from Slice

Hi Martha, thank you for the 5-star review! We're so glad your first experience with Slice was a great one and that our Customer Support team was able to help. We truly appreciate your support and look forward to serving you again!

Rated 5 out of 5 stars

Fantastic meal

Food was amazing and hot when we got home which was 15 minutes from Sal's Pizza in Dallas GA

21 July 2026
Unprompted review
Slice logo

Reply from Slice

Hey Kathy! Thank you so much for the kind words. Your support for us & our local partners means a lot!

Rated 5 out of 5 stars

Pizza tasted great

Pizza tasted great, service was prompt, and order was accurate.

21 July 2026
Unprompted review
Slice logo

Reply from Slice

Thanks for the 5-star review! We’re glad you had a great experience with your order and that everything went smoothly. We appreciate your support and thank you for choosing Slice!

Rated 5 out of 5 stars

The pizza was phenomenal!

The pizza was phenomenal! The best, authentic pizza I’ve tasted in a long time! The attention to detail when I asked for other items to be added on top of the additional ingredients the Stromboli called for was definitely a WIN without the restaurant having to call me since I was unsure if they could provide me what I asked for! Great service and great tasting pizza!

19 July 2026
Unprompted review
Slice logo

Reply from Slice

Thank you for the 5-star review! We're thrilled to hear you had such a great experience and that the restaurant went above and beyond to get your order just right. We appreciate you sharing your feedback and thank you for choosing Slice!

Rated 5 out of 5 stars

Great Lunch

This
Itailian Food Restraunt is new and we didn't realize it delivered so we tried it. It was sooooo good some the best I have eaten. I ate at the restraunt for lunch one day and the sampler plate wads delicious.

21 July 2026
Unprompted review
Slice logo

Reply from Slice

Thanks for the 5-star review! We’re glad you discovered a new favorite local restaurant and enjoyed your meal. We love helping customers find great local spots and appreciate you choosing Slice!

Rated 5 out of 5 stars

Norman was super attentive to my issue…

Norman was super attentive to my issue and found a quick solution when the application wasn't working right and I could not collect my free pizza reward. He was nice and fast and easy to work with! He is the reason for the 5 star review.

20 July 2026
Unprompted review
Slice logo

Reply from Slice

Hi Dianne. We're thrilled to hear that Norman was able to quickly resolve the issue with your app and help you redeem your free pizza reward. We'll be sure to share your kind words with him. Thank you so much for your wonderful 5-star review, it is very appreciated!

Rated 1 out of 5 stars

This app took my money canceled my…

This app took my money canceled my order and didn't deliver my food. Then they told me I had to wait up to seven business days to get my money back. I told them that we were hungry now and didn't have more money to buy more food and didn't want to wait seven business days to eat our dinner. They said sorry there's nothing they can do.

20 July 2026
Unprompted review
Slice logo

Reply from Slice

Hi there, we’re sorry to hear about your experience. We’d like to take a closer look at what happened with your order and refund and see how we can make things right. Please send your order details to feedback@slice.com, and our team will follow up with you.

Rated 1 out of 5 stars

Give me the AI bot please

A restaurant made a mistake with my order, but what turned a minor issue into a frustrating experience was my interaction with a Slice customer service representative who was both inexperienced and unnecessarily rude.

This was only my second time using Slice, and it will also be my last. There are far too many food ordering apps available to tolerate being treated the way I was.

What makes it especially ironic is that Slice's email receipt states at the bottom, "If you need help, just call or text us and a friendly, pizza-loving human (not a robot!) will help you out." Based on my experience, I actually would have preferred the AI bot.

UPDATE: To those seeking to avoid using Slice after your first order, be advised that your browser will default to Slice again unless you search for the restaurant via Google, select Order Online from the Google Business section, and then select another online ordering app.

16 July 2026
Unprompted review
Slice logo

Reply from Slice

Hey Snark, we’re very sorry to hear about your experience. While the original issue was with the restaurant, we understand that your interaction with our customer service team made the situation even more frustrating. That’s not the level of service we want to provide, and we sincerely apologize. We’d want to make things right so please reach out to us at feedback@slicelife.com so we can take a closer look about what happened.

Rated 3 out of 5 stars

Notifications sent saying pizza was…

Notifications sent saying pizza was ready for pickup I get there they can’t find my order . Kept me there while they made my pizza missed half my ballgame .
Pizza was good . Service not so much

17 July 2026
Unprompted review
Slice logo

Reply from Slice

Hey Rickey, we’re very sorry for the frustration and inconvenience caused by your order not being ready when you arrived. While we’re glad you enjoyed the pizza, we understand that the service fell short, and we sincerely apologize. Please reach out to us at feedback@slicelife.com so we can learn more about what happened and make this right.

Rated 1 out of 5 stars

My wife organized a wonderful 70th…

My wife organized a wonderful 70th birthday party for me at a brewery. Ordered $165 worth of pizza through Slice. The pizza wasn’t ordered until an hour after it was supposed to be delivered. The pizza was picked up and the driver stole our pizza. Never showed up. We were reimbursed but they wouldn’t tell us who the driver was.
Petty larceny. Blamed it on a third party.
A party with no food.
Don’t trust Slice.

11 July 2026
Unprompted review
Slice logo

Reply from Slice

Hi Bernard! We’re truly sorry for the experience you had, especially on such an important occasion. We understand how disappointing this must have been, we’ve already provided a credit for the inconvenience, and we sincerely hope you’ll give us another chance to make things right.

Rated 3 out of 5 stars

Delivery was on time but the app

Delivery was on time but the app is confusing. I did not receive alerts nor can I find my order history.

16 July 2026
Unprompted review
Slice logo

Reply from Slice

Hey Paul, we are very sorry to hear about that. We'd like to help investigate and get this resolved. Please contact us at feedback@slicelife.com with your account details so we can look into the missing notifications and order history for you.

Rated 1 out of 5 stars

Delivered to non existent address

My address got put into the app wrong accidentally. The address was off by one number and the wrong address doesn’t exist. When I tried calling the driver back his number had been disconnected. The slice representative says that since the driver claims the food had been delivered there was nothing they could do. The food could not have been delivered to a non existent address. Slice still refused to refund me my money!! I understand that the address got input wrong but they should still be able to contact the driver or require a picture of the delivery. This is not the first time I have had trouble with them but I was desperate so ordered with slice. Never again!! I am so disappointed and mad at their horrible customer service

16 July 2026
Unprompted review
Slice logo

Reply from Slice

Hey Ilana! We are very sorry to hear about your experience. This is not the service we strive to provide. Please send us your account & order information on feedback@slice.com, and we will follow up accordingly!

Rated 5 out of 5 stars

The pizza was delicious

The pizza was delicious! The delivery service was great and friendly! I was not expensive.

13 July 2026
Unprompted review
Slice logo

Reply from Slice

Hi Daniel! Thank you for your kind words! We're so happy to know you had such a positive experience from start to finish.

Rated 5 out of 5 stars

Pizza. And more food

Pizza. Antiposto. Cake. All great. I like it very much thanks

14 July 2026
Unprompted review
Slice logo

Reply from Slice

Hey Anthony! Thank you so much for supporting our local partners! Your kind words are appreciated!

Rated 1 out of 5 stars

I placed an order Monday for 3 items..

I placed an order Monday for 3 items... fettuccine with sausage, received spaghetti with no sausage; side salad, no chickpeas, received salad with chickpeas; Philly steak sandwich, no onion or mushrooms, received sandwich with onions & mushrooms. Contacted customer service twice & was told I would hear back 25- 48 hours later but have not. I spent $70 for meal we could not eat. WHAT A SCAM THIS IS!!!
After a few days, Slice actually refunded my entire $70. I didn't think it would happen, but it did! My earlier review was too hasty.

12 July 2026
Unprompted review
Slice logo

Reply from Slice

Hey Nicki! We sincerely apologize for the inconvenience caused. This is not the service we strive to provide. The order had already been refunded, and we have followed up with you via email regarding the details. Please don't hesitate to contact us at feedback@slice.com whenever you need our assistance.

Rated 5 out of 5 stars

Tonti’s is the best!!

The service and the food at Tonti’s is the very best! They take such special care of their customers and the food is always excellent!!

15 July 2026
Unprompted review
Slice logo

Reply from Slice

Hey Lindsey! Thank you so much for your support of our local partners! We truly appreciate it!

Rated 5 out of 5 stars

Substantial customer service

Substantial customer service. Very helpful with editing order.

14 July 2026
Unprompted review
Slice logo

Reply from Slice

Hey Ryan. Thanks for the 5 stars! We're glad we could help. We appreciate your support!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look