I like Slice but I think the integration with restaurants is lacking. I don’t think I’ve ever received a 100% accurate order. Either there’s a topping missing, or they don’t add extra sauce, or there’... See more
Company replied
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Created with AI, based on recent reviews
Slice is the best way to order from and support local pizzerias - it's the only technology platform that partners with local pizzerias to make ordering authentic, handcrafted pizza easily accessible to people in over 2,000 cities nationwide. The Slice brand also empowers local pizzerias with the tech and data to compete with big chains while making delicious, authentic pizza easy to order.
349 5th Avenue, 6th floor, 10016, New York, United States
No recent history of asking for reviews
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Replied to 97% of negative reviews
Typically replies within 1 week
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The Slice service has easily accessible and easy to use software to place and track orders.

Reply from Slice
My local pizza place provided the option to use the slice app.
Finding the individual items on the menu was easy, but once it was loaded to the cart it was very difficult to navigate to the payment section. There is something about the coding that allows you to move to the cart. You have to shrink/ navigate a lot to get to the the "place your order" button. I have a pixel 6A phone. I doubt it's my phone. There's something wrong with the design of the app.
There was "$1.99" service charge, but then a 5% discount for placing an online order.
I'm really tired of the nickel and dime economy we have become.
Next time, I'll call the pizza place directly and place my order. There's no value to this app whatsoever.

Reply from Slice
First time using this app n customer support was very helpful.

Reply from Slice
Food was amazing and hot when we got home which was 15 minutes from Sal's Pizza in Dallas GA

Reply from Slice
Pizza tasted great, service was prompt, and order was accurate.

Reply from Slice
The pizza was phenomenal! The best, authentic pizza I’ve tasted in a long time! The attention to detail when I asked for other items to be added on top of the additional ingredients the Stromboli called for was definitely a WIN without the restaurant having to call me since I was unsure if they could provide me what I asked for! Great service and great tasting pizza!

Reply from Slice
This
Itailian Food Restraunt is new and we didn't realize it delivered so we tried it. It was sooooo good some the best I have eaten. I ate at the restraunt for lunch one day and the sampler plate wads delicious.

Reply from Slice
Norman was super attentive to my issue and found a quick solution when the application wasn't working right and I could not collect my free pizza reward. He was nice and fast and easy to work with! He is the reason for the 5 star review.

Reply from Slice
This app took my money canceled my order and didn't deliver my food. Then they told me I had to wait up to seven business days to get my money back. I told them that we were hungry now and didn't have more money to buy more food and didn't want to wait seven business days to eat our dinner. They said sorry there's nothing they can do.

Reply from Slice
A restaurant made a mistake with my order, but what turned a minor issue into a frustrating experience was my interaction with a Slice customer service representative who was both inexperienced and unnecessarily rude.
This was only my second time using Slice, and it will also be my last. There are far too many food ordering apps available to tolerate being treated the way I was.
What makes it especially ironic is that Slice's email receipt states at the bottom, "If you need help, just call or text us and a friendly, pizza-loving human (not a robot!) will help you out." Based on my experience, I actually would have preferred the AI bot.
UPDATE: To those seeking to avoid using Slice after your first order, be advised that your browser will default to Slice again unless you search for the restaurant via Google, select Order Online from the Google Business section, and then select another online ordering app.

Reply from Slice
Notifications sent saying pizza was ready for pickup I get there they can’t find my order . Kept me there while they made my pizza missed half my ballgame .
Pizza was good . Service not so much

Reply from Slice
My wife organized a wonderful 70th birthday party for me at a brewery. Ordered $165 worth of pizza through Slice. The pizza wasn’t ordered until an hour after it was supposed to be delivered. The pizza was picked up and the driver stole our pizza. Never showed up. We were reimbursed but they wouldn’t tell us who the driver was.
Petty larceny. Blamed it on a third party.
A party with no food.
Don’t trust Slice.

Reply from Slice
I got an answer about the issue I have and also a solution to deal with it

Reply from Slice
Delivery was on time but the app is confusing. I did not receive alerts nor can I find my order history.

Reply from Slice
My address got put into the app wrong accidentally. The address was off by one number and the wrong address doesn’t exist. When I tried calling the driver back his number had been disconnected. The slice representative says that since the driver claims the food had been delivered there was nothing they could do. The food could not have been delivered to a non existent address. Slice still refused to refund me my money!! I understand that the address got input wrong but they should still be able to contact the driver or require a picture of the delivery. This is not the first time I have had trouble with them but I was desperate so ordered with slice. Never again!! I am so disappointed and mad at their horrible customer service

Reply from Slice
The pizza was delicious! The delivery service was great and friendly! I was not expensive.

Reply from Slice
Pizza. Antiposto. Cake. All great. I like it very much thanks

Reply from Slice
I placed an order Monday for 3 items... fettuccine with sausage, received spaghetti with no sausage; side salad, no chickpeas, received salad with chickpeas; Philly steak sandwich, no onion or mushrooms, received sandwich with onions & mushrooms. Contacted customer service twice & was told I would hear back 25- 48 hours later but have not. I spent $70 for meal we could not eat. WHAT A SCAM THIS IS!!!
After a few days, Slice actually refunded my entire $70. I didn't think it would happen, but it did! My earlier review was too hasty.

Reply from Slice
The service and the food at Tonti’s is the very best! They take such special care of their customers and the food is always excellent!!

Reply from Slice
Substantial customer service. Very helpful with editing order.

Reply from Slice
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