One of the standout features was their option to pay by instalments, which made planning my trip so much more manageable. It’s a game-changer for travelers who want to spread out costs without the st... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Payment plan was great. The only thing is there wasnt away to just log in and pay it early. Each time I had to chat with SlicePay during business hours which was 4pm to 4am and ask for a payment link.... See more
Company replied
Slice Pay really helped me out when I was in need. Dealing with Customer service was absolutely phenomenal aswell. They are always willing to find several solutions that best suit your needs. Very imp... See more
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Slice pay is amazing. This company helps you when no one else will. They approve almost anyone. If you’re booking a trip they will give you payment options until your departure. Have it paid or you do... See more
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Company details
- Payment service
- Airline
- Airline ticket agency
- Alternative Financial Services
- Flights search site
- Travel agent
Written by the company
Slice Pay allows customers to lock in today's prices and pay it off in Slices. We help customers save for travel. Find us at your favourite travel agent today! Lock in today’s prices for just a small deposit Pay off the remaining amount before you depart so you can travel guilt free! No late fees and no credit checks means Slice Pay is easily available to all!
Contact info
Australia
- slicepay.travel
4.7
Excellent
309 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Very helpful, kind, lots of solutions
Slice Pay really helped me out when I was in need. Dealing with Customer service was absolutely phenomenal aswell. They are always willing to find several solutions that best suit your needs. Very impressed. I will definitely use them again.
1 January 2026
Unprompted review
Reply from Slice Pay
Hi Veronica,
Thank you very much for taking the time to write a wonderful review. We're so glad you experienced such service from our Support team, and we look forward to helping you out again in the future.
Great experience using SlicePay
Great experience using SlicePay with flexible payment plans according to needs. Fantastic customer service team. Would absolutely use them again.
31 December 2025
Unprompted review
Reply from Slice Pay
Hi Patrick, thank you for providing wonderful feedback about our team. They will be so pleased to hear this - We look forward to welcoming you back to the SP community again soon!
When I paid and completed my plan so…
When I paid and completed my plan so quick n easy ,, unbelievable.. it was amazing and so much better than paying all together .. I will be ready for next year again for family holidays .. thanks
31 December 2025
Unprompted review
Reply from Slice Pay
Thanks, Onkar - We're excited to help you with your trip in 2026!
Can't pay travel upfront
Help me a lot when I could not pay our family trip upfront. They help me with a payment plan that I can afford and now my family and I are off on holiday.
Consider giving them a go if in a financial strife.
27 December 2025
Unprompted review
Reply from Slice Pay
Thank you for sharing - We're so pleased to hear you and your family will be able to make memories together on holidays through using Slice Pay. We hope you have a wonderful time away and look forward to helping in the future.
Great service and highly recommended
Great service and highly recommended
27 December 2025
Unprompted review
Reply from Slice Pay
Thanks, Istiaque - We're so happy you were thrilled with our product and service!
The communication is horrible
The communication is horrible. I had to send multiple emails some were answered most was not. The contact phone number is not in service. I am a travel agent I wanted try them out myself before I offered it to my clients. The fee is expensive I wont recommend it to them. The only thing I liked was its a good payment plan.
26 December 2025
Unprompted review
Reply from Slice Pay
Hi Tequilla Travels - Thank you for providing your feedback. We're disappointed to hear that the service did not meet your expectations and we take this feedback very seriously.
Over the last few weeks we've experienced higher than usual call and email volumes leading to delays outside our usual SLA - However, we are now back operating within normal SLAs for response times and would be happy to assist and turn your experience around. Additionally, we've recently changed our contact numbers as we've upgraded our phone system - You can reach us on +61288806473 during our business hours.
Regarding the hold fee, we do charge this small percentage as a means for your customers to lock in todays prices and avoid price hikes. In most scenarios, we see that the hold fee is much less than the increased costs customers experience when waiting to book their travels.
Please let me know if there's anything further so that Tequilla Travels and Slice Pay can work together to support our customers.
Thanks,
Dylan
With regards to the hold
Booked our trip to NZ
Booked our trip to NZ, for next year. So much easier, in the long run to space out the payments. Definitely the way to go....totalled $3375, for 3 adults, 1 child, return to NZ. Affordable.
22 December 2025
Unprompted review
Reply from Slice Pay
Thanks, Anthony for your great review! We're so glad we could help you get to NZ!
This company js a worthless joke that I…
This company js a worthless joke that I will not use again. It’s impossible to get responses to
Emails and chats. When they do respond it’s always the same canned responses. You are not transparent like they claim. Especially on pricing. Yes u have to ask for invoices which have been wrong on an occasion. The fee is ridiculously high compared to their competitors. On top of their fee, Alternative airlines also charges a fee for using slice pay. It’s misleading and all slice pay will do as in previous reviews is argue they tell you on the final page of booking - it’s not. They overcharge and don’t want customers to see or be able to control payments. I will absolutely not be using them again. Stay away from them
16 December 2025
Unprompted review
Reply from Slice Pay
Hi Calvin,
Thank you for taking the time to share your feedback. I’ve personally reviewed your comments as well as the correspondence you’ve had with our support team, and I’m genuinely sorry for the frustration this experience has caused.
Over the period of your enquiry, we experienced a significantly higher-than-usual volume of customer queries due to a peak departure season. While this helps explain the delays, it doesn’t excuse them, and we apologise that our response times did not meet the standard we aim to provide.
We acknowledge your feedback regarding the ability to view and manage repayments through a self-service portal. This is an area we know needs improvement, and we’re pleased to share that this functionality is currently in development and will be available in the near future.
Regarding fees, Slice Pay hold fees are disclosed at the time you agree to use Slice Pay and are itemised within the Alternative Airlines checkout process before you pay the deposit as well as mentioned in the terms of service. These fees allow customers to secure selected flights while accessing our instalment payment service. We understand, however, that fee transparency is critical, and your feedback has been noted as we continue to improve how this information is presented.
We regret that your experience did not reflect the level of service or clarity we strive to provide, and we appreciate you taking the time to raise these concerns. If there's anything I can do to further assist and turn your experience around, please email us at support@slicepay.travel and attn the email to myself, and I'll be more than happy to help.
Kind regards,
Dylan
Narrow media path Tech business owner and ESP researcher
Yes it was a very easy and convenient in application to pay for a plane ticket it's very good for price range and for people on schedule budgets really low income or not you can take a poor person and they can use the service and still get to where they want and back definitely heard people inclined ESP cuz apparently you already did
15 December 2025
Unprompted review
Reply from Slice Pay
Hi George, thanks for the great review. At Slice Pay, we definitely strive to make travel affordable for all budgets, so I'm glad to here the perception is matching our mission!
Excellent service
What made my experience great was that when I told the team to reschedule the date of the last payment, they did it right away. The team was extremely helpful, supportive and honest. Would definitely recommend Slice Pay.
14 December 2025
Unprompted review
Reply from Slice Pay
Thanks for your wonderful review! I'm so glad our Support team were able to handle your request so efficiently.
Consten payment failures whilst funds…
Consten payment failures whilst funds available
17 November 2025
Unprompted review
Reply from Slice Pay
Hi Gillon, I'm sorry to hear of your negative experience with Slice Pay. Sometimes, your financial institution may block transactions temporarily which could have caused the issue. However, if you would like us to investigate this further for you, please email support@slicepay.travel
Great!!!
Great!!!! The staff are amazing. So helpful. Will definitely use again
12 December 2025
Unprompted review
Reply from Slice Pay
Thanks for rating our support team 5 stars, Tonya!
The company keeps you on track with…
The company keeps you on track with your payments
1 December 2025
Reply from Slice Pay
Hi ReEdta, thanks for your review. We're always looking to improve our services, so if you have any suggestions on how we could turn your 4 star review, into a 5 star - Please let us know.
The process was easy and I was able to…
The process was easy and I was able to get an extension when I request it... Thank you Slice team.
12 December 2025
Unprompted review
Reply from Slice Pay
Thanks for the 5 star review! We're always here to accommodate any reasonable requests!
The Slice Pay Team
The whole team was all the way extremely good. Extremely helpful, supportive and honest. Very eager to sort out the problem and offer the solution earnestly. I would recommend to everyone. Very nice. Many thanks.
3 December 2025
Reply from Slice Pay
Hi M, thank you for your review. We really appreciate your incredible words about our support team. We look forward to helping you and your friends out again in future!
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