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Review summary

Based on reviews, created with AI

Reviewers are really happy with this company. Many customers praise the products for their quality and ease of application, noting that items like wraps and skins fit perfectly and protect devices without adding bulk. People appreciate the ability to customize their gear with unique designs and colors, making their devices stand out. However, some customers also noted significant issues with customer service, describing it as dismissive and unhelpful. There were complaints about discolored custom orders, products not adhering properly, and difficulties with refunds or replacements, particularly for specific items like the Apple Pencil Pro skin and camera skins.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product. Many customers express satisfaction, praising the precise... See more

Quality

Customers consistently note ambiguous experiences with quality. Many reviewers are impressed, praising crisp... See more

User experience

People report ambiguous experiences with user experience. Some customers found the product easy to use and... See more

Customer service

Clients share negative opinions on customer service. Many reviewers found the support experience to be poor,... See more

Order

Consumers find order experiences to be ambiguous. Some customers report issues with order processing, such as... See more

Based on these reviews

Rated 5 out of 5 stars

Awesome product!! Especially the clear wraps for my ultra 2. No need to add heavy protective cases or bumpers. You can flaunt your ultra2 without worrying that your scratch it by chance.. waiting for... See more

Rated 5 out of 5 stars

I’ve been using their products for years. This time I bought the Apple Watch Ultra 3 semi gloss wrap. My last two ultra watches had the matte wrap but I wanted something different this time around. Th... See more

Rated 5 out of 5 stars

Not only is their quality great but their satisfaction guarantee is outstanding. My skin got warped in the mail - without question I was offered a multitude of solutions and options and all of that to... See more

Company replied

Rated 5 out of 5 stars

I can use the Magic Keyboard again! I had an old iPad Pro and I loved my Magic Keyboard but when I bought my new one I did not want to get a Magic keyboard because my old one allowed my edges... See more


Company details

  1. Mobile Phone Accessory Shop
  2. Electronics store

Written by the company

We've been the go-to source for protective wraps and skins for millions of people, who want to protect their most important devices. Our wraps and exact skins are designed to add style while providing protection. Since 2023, our business has been under new management. We now offer 1-2 business days order processing and 24/7 customer service with guaranteed response time within 24 hours.


Contact info

3.9

Great

TrustScore 4 out of 5

600 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Been waiting two months now for my…

Been waiting two months now for my oder. The first month i also didn't receive a shipping conformation. I contacted the company and they said sorry for the waiting. Now again one month later, I still haven't received my order.

10 November 2021
Unprompted review
Rated 3 out of 5 stars

Lots of room for improvement.

To be honest it's not what I was expecting. When removing the skin there was lots of residue and a horrible smell. The skin began delaminating shortly after application on my iPhone, and when I went to remove it from my Apple Keyboard, the skin left adhesive which was very difficult to remove. The skin for the apple pencil prevented it from charging correctly so I had to remove it so it was a waste of money. I've used other brands in the past and this has never been an issue.

29 October 2021
Unprompted review
Rated 1 out of 5 stars

Very bad experience

Not only did it take ages to ship this product to me, the sticker itself for my Apple Pencil was nothing but awful, it left a gap which was insanely ugly, the top piece didn‘t even fit and don‘t even get me started on the packaging. Would strongly advise not to buy this product!

28 October 2021
Unprompted review
Rated 1 out of 5 stars

The site is a scam site

The site is a scam site. Like other that have reported I ran into the same problems. I ordered 2 wraps 4 weeks ago for my Ipad mini and no shipment. They just sent me a link with the "Convid Delay" excuse. Buyers Beware!!!!

26 October 2021
Unprompted review
Rated 1 out of 5 stars

Order never ships

They have competitive prices but the order never ships. I placed an order on 29th September and emailed them after 2 weeks. Got a response they are delayed due to covid. Still after almosta month the order is never shipped.

22 October 2021
Unprompted review
Rated 1 out of 5 stars

Bought 2 skins off these jokers one for…

Bought 2 skins off these jokers one for Xbox series x and one for Nintendo switch oled a week later still stuck with processing nothing has been shipped so I have had to open 2 cases with PayPal won’t order from these again

9 October 2021
Unprompted review
Rated 1 out of 5 stars

Refused to cancel/refund

It has been two weeks since I placed my order and it hasn't shipped. I requested to cancel the order for a refund and they refused. I'm going to have to file a dispute with my credit card company.

6 October 2021
Unprompted review
Rated 1 out of 5 stars

114 days delivery

It took them 114 days from I ordered too I received the order.
And now that I received the skins it doesn’t fit probably.
I will never buy from them again and will not recommend any other to do so.

4 October 2021
Unprompted review
Rated 1 out of 5 stars

Bad Experience (Support & Quality)

After ordering two skins (one for the apple pencil 2 and another for the airpods), I decided that I wanted to cancel the order. The next day I tried to reach them and only got a reply five days later saying they couldn't cancel because it was already shipped.. (shipped on the third day, no complaints on processing time)
One month later (shipped to Portugal) I received the envelope with the skins and they were low quality.. I tried to make them fit right with a hair drier but stil... No luck getting them right.
The skins are glossy and slippery, if you ever slip a nail while smoothing with the included fabric it gets damaged.
I do not recommend buying skins for the devices mentioned above.. Next time I'm going dbrand or without skins.

(p.s. ATTENTION! Do not fall for the fake storewide sale, day say X hours to end but resets at midnight, tricking customers into rush buying using bad marketing)

10 September 2021
Unprompted review
Rated 1 out of 5 stars

It seems like there are several people…

It seems like there are several people having a same issue as mine. It's been almost 2 months since the purchased and still sitting at the US distribution centre. The manager keep saying I should check my local custom to find out about shipment. No help. DO NOT BUY FROM THIS SELLER. THEY ARE SCAMMERS.

28 July 2021
Unprompted review
Rated 1 out of 5 stars

If I could leave Zero stars I would

If I could leave Zero stars I would, this company are shocking, order not received after 2 months, asking me to check with customs without any tracking or info, Delores who says she’s a manager has no idea and doesn’t want to help, I doubt it was ever posted, please friends stay away from these thieves

8 July 2021
Unprompted review
Rated 1 out of 5 stars

Scam, Incompetent, Run by morons

They shipped the order over a month ago and then could not locate it past USPS. When I reached out to them their solution was for me to call every customs department in Canada to locate the item.. without a case # / tracking #. Thankfully this was a PayPal purchase and the funds were pulled from their account and refunded to me.
This entire operation reeks of incompetence. Buy from a competitor instead.

1 July 2021
Unprompted review
Rated 1 out of 5 stars

Thieves

Thieves. Go buy your stuff somewhere else. Ordered stuff over a year ago, got charged for 18 bucks and they never even answered one of my 7 emails I sent, let alone send the product. Absolute CRIMINALS

19 June 2021
Unprompted review
Rated 1 out of 5 stars

Do NOT buy here.

Do NOT buy here.

Best not to buy anything here. I have ordered a product 2.5 months ago, and it is still in "processing". I do not believe it will ever arrive. In the mean while, I ordered a similar product at Xtreme Skins in the UK, and two weeks later I received the product here in Sweden.

16 June 2021
Unprompted review
Rated 1 out of 5 stars

Total scam

I ordered 80 days ago, never received the item, they dont want to refund the order, total scam. stay away

3 June 2021
Unprompted review
Rated 1 out of 5 stars

They take your money and then don't…

They take your money and then don't communicate. Only if you chase and chase do you get very delayed response and excuses. SHOP SOMEWHERE ELSE - the hassle really isn't worth it. DBRAND may be a little more expensive but it sure beats the frustration of dealing with SLICKWRAPS

19 May 2021
Unprompted review
Rated 1 out of 5 stars

Slow processing.

Slow processing.

Doesn't appear to be a very professional company, in todays world for an order this simple not even start processing after 5 days is poor service in my opinion

13 May 2021
Unprompted review

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