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Review summary

Created with AI, based on recent reviews

Considering 293 reviews, most reviewers were let down by their experience overall. Customers frequently stated that reaching support agents was extremely difficult, leaving users trapped in endless automated chat loops without receiving proper assistance for their problems. Many individuals also experienced frustrating billing surprises, including unexpected recurring charges on their credit cards after attempting to cancel or modify their active subscription plans. Some reviewers were not happy with sudden technical glitches that prevented them from watching live sporting events they specifically paid money to see. Consumers additionally pointed out that monthly subscription costs feel far too expensive, especially when packages automatically bundle unwanted sports networks.

What people talk about most

Service

Customers had negative experiences with service, pointing out that packages do not include expected channels... See more

Customer service

Reviewers highlight negative aspects of customer service, expressing deep frustration over unhelpful... See more

Subscription

Clients share profound dissatisfaction regarding their subscription experiences, frequently citing unexpected... See more

Price

Customers consistently note negative experiences with price, reporting unexpected overcharges and feeling... See more

Payment

Users describe negative interactions with payment, expressing deep frustration over unexpected charges after... See more

Reviews shaping this summary

Rated 1 out of 5 stars

The company was vague on what constitutes local channels. No trial period and under the assumption that the Blue with an add on would give me every channel I requested I signed for the discounted thre... See more

Rated 1 out of 5 stars

This company should be reported to the ftc. Their service is expensive, their website rarely works, they promise to credit accounts when customers paused services for $5 to watch during recording. W... See more

Rated 1 out of 5 stars

When I watch something on Sling I get subjected to a toothy beaver telling a golfer to get golf now app. The ads are relentless and make me want to destroy my television but I know that's not the w... See more

Rated 1 out of 5 stars

What a joke. After spending 3 hour is service keep trying to upsell me and I have no choice to pay the addtional amount. Try customer service, good luck 30 minute wait. I just want to watch one bas... See more


Company details

  1. Telecommunications service provider
  2. also in
  3. Hobby shop
  4. TV shop

Information provided by various external sources

Sling TV lets you stream your favorite live shows and on-demand entertainment, without the long-term contracts and hidden fees. Get the channels you want, top features like video replay, and the freedom to cancel easily online — all for a simple low price.


Contact info

1.1

Bad

TrustScore 1 out of 5

3k reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

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1.1

All reviews

(2,733)

261 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

No service for 4 days and they didn't do anything to correct it

Had to give them a one as can't post with zero. Im' extremely frustrated with their non existent customer service, for 4 days straight no service and the CSR told me wait for 48 hours and let me know. I asked if they were going to prorate their charges his answer was no. They couldn't figure out the issue and was on their end.

12 April 2026
Unprompted review
Rated 2 out of 5 stars

The audio and video are out of sync on…

The audio and video are out of sync on my dvr all the time. And glitches constantly. Like when ffwd it shows the program in the small view but when you push play its in the middle of commercials. Basically their live streaming is shit.

12 April 2026
Unprompted review
Rated 1 out of 5 stars

Sling does not care.

I don’t even need to say anything. Just read the reviews. They don’t care. They make millions I’m sure and we are the suckers.

Service constantly cuts out. Get better for a week or so then goes right back to buffering and crashing.

Not ONE reply to all these bad reviews. They don’t care. They’re kicking back with their padded wallets watching some superior service.

11 April 2026
Unprompted review
Rated 1 out of 5 stars

Beware of service and refunds.

Program we wanted was out of network blackout and no refund given within 30 minutes of buying sling day pass. Very poor customer service afterwards. Jovie was difficult and did not care. Unhelpful and took our money. Didn't watch program. Beware.

8 April 2026
Unprompted review
Rated 1 out of 5 stars

This is a terrible company with worse…

This is a terrible company with worse customer service, the agent abruptly left the chat, I paid for Package under the pretense I will be able to watch a specific show I even upgraded since they said that what I needed I was not only not able to watch what I paid for but they refused to refund my money, I paid for a service I didn’t receive, it had been under 24 hrs. Ten out it ten do not recomend.

5 April 2026
Unprompted review
Rated 1 out of 5 stars

I signed up for a one day pass and…

I signed up for a one day pass and somehow it turned into a monthly subscription that I just found out I've been paying for 5 months. When I reached out to get this billing issues fixed they told me they can't make mistakes and they the most they could do was refund one month of service. Unfortunately I had to stop the charges via my credit card. With better options like YouTubeTV sling will not be around much longer if they dont fix their customer service.

1 April 2026
Unprompted review
Rated 1 out of 5 stars

Their customer service is trash

Their customer service is trash. I have had issues with billing after some service changes. I prepaid 3 months but because there were some changes, they still charged me monthly payments. Their response is that they cannot help since I'm paying through PayPal. They would not waive 1 month of payment even though I paid for 3+1 months due to their horrible system and lack of customer service.

31 March 2026
Unprompted review
Rated 1 out of 5 stars

I tried to set up service with sling…

I tried to set up service with sling yesterday. Couldn't get to the basic log in on my TV. After contacting customer service who wanted to reset my password several times. It did not work. I knew what the password was I couldn't get to the screen to even put in the user name and password. After 30 minutes of zero help. I canceled the service. If this is how their customer service is from the beginning I'll go elsewhere for TV.

28 March 2026
Unprompted review
Rated 1 out of 5 stars

Sling cancelled my subscription because…

Sling cancelled my subscription because they said Apple Pay didn’t pay the bill; even though on our CC says they paid it.

I finally got to talk with a customer rep and they said I could resubscribe for a higher price. lol. No thanks!! Don’t recommend Sling based off of poor customer service and tricky changing the price.

29 March 2026
Unprompted review
Rated 2 out of 5 stars

Was 5 stars, now barely two.

After making subscriptions adjustments, I lean that SlingTV has been double charging me for months! Trying to fix it is impossible unless you don’t have a full time job. They advertise great, with lots of good service options and upgrades available at a good price. The problem is GETTING THEM TO HONOR THEM.

24 March 2026
Unprompted review
Rated 1 out of 5 stars

Very hard to navigate

Very hard to navigate. Had service for less than 24 hours and cancelled. No satisfaction guarantee period to cancel. Charged for a month.

27 March 2026
Unprompted review
Rated 1 out of 5 stars

Lied to by customer service agent

According to online I should have been able to watch a specific show on the Sling day pass. Turns out I couldn't. So I wanted a refund. The Agent tells me a refund isn't available at that time. Then when I questioned how it was they couldn't do a refund. Suddenly the Agent could do a refund after all. It is unacceptable to be lied to by Sling TV. I wonder how many others accepted the lie. When I asked to speak to a Supervisor. I was flat out told no. Then he disconnected. How is that channel even in business?

26 March 2026
Unprompted review
Rated 2 out of 5 stars

Sling Is Worst of all other Streaming services

I've tried 80% of the streaming services, and none are even close as bad as Sling is. The only reason to use Sling is it is a bit less expensive. But that's the only l positive cause the service itself sucks. I will be watching a show and the end is cut off, it as your fast forwarding or anything to what your watching or looking to watch the app will just kick me out and go back to my fire TV menu. I don't understand why their service is so bad but is the last service I'd use again, unless it's all you can afford.

26 March 2026
Unprompted review
Rated 1 out of 5 stars

An All-around Bad Experience

Signed up for the 5 month sports package for College Football. The service was awful--constantly lagging or the audio was out of sync. Watched on different devices (Mac, Samsung TV, LG TV). I have Wired internet throughout my house. So, yes, I have ethernet cables connecting to my household computer and all the TV's throughout. Logging on Safari never worked. Had to use a different web browser. That would have been ok if not for the constant buffering/audio problems.
Just for context, I have used Youtube TV and Hulu in the past for college football season in the past and never had as much trouble with either than I did with Sling.

Also, the interface to find games is abysmal. I would search for games and they would not be listed. I missed about 10 high profile games because either they weren't shown or the interface didn't list them. I signed up to watch college football and half the time I couldn't watch what I wanted.

Finally, I signed up for a 5 month subscription. Apparently, they consider this a promotion.....I'm absolutely positive I didn't see anything showing that this was a continuing subscription. I was charged $75.99 at the end of January and February 2026. I could only find a chat function...they did refund the Feb. charge but refused to refund the Jan charge. I asked to speak to a supervisor and they "hung up" on me. I am now in the process of disputing the charge with my credit card.(I didn't catch the Jan charge when I paid the CC in feb.--so my fault there)

You get what you pay for and the low cost of Sling doesn't justify the poor service and shady sales tactics.

29 January 2026
Unprompted review
Rated 1 out of 5 stars

Sling Tv--Chime

I downloaded Sling tv app,ordered blue package,set up my account. It NEVER came through. After several attempts to call them,they could not locate my acc. I was told to file a dispute thru payment method. Dispute was filed n I still got denied a refund of $48.75. BOO to Sling tv n Chime. I will be notifying the Att Gen office come Monday morn.

17 January 2026
Unprompted review
Rated 1 out of 5 stars

Sling tv has been charging me twice for…

Sling tv has been charging me twice for one service. In February of 2020 a service fee of $5 dollars was needed to uphold current service. Since then and every month after I’ve been charged twice a month for one subscription. If you’ve ever been overcharged by sling TV speak out I would like to start a class action lawsuit.

17 March 2026
Unprompted review
Rated 1 out of 5 stars

Beware of purchasing a day pass to…

Beware of purchasing a day pass to watch a certain game. Sling advertises as available with a day pass, only to find out AFTER the purchase that the game is blacked out. Then, when you request a refund, they say no and just click off.

17 March 2026
Unprompted review

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