SlotsandCasino Reviews 

238
TrustScore 2.5 out of 5

2.3

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Rated 2 out of 5 stars

Not enough bonuses and awards for vip players. Bonuses that are awarded with deposits and also counted against vip players not allowing for an additional bonus to be awarded. VIP host Rochie, Elle, Ka... See more

Company replied

Rated 1 out of 5 stars

*quick update, they eventually canceled my initial deposit, though it took a little "convincing" to make it happen. I still feel they are deceptive and scammers, but just being honest. I got in a... See more

Rated 5 out of 5 stars

I love the match bonus chips I get every time I make a deposit. Elle my VIP host is always really helpful. I hope to keep getting bonus chip incentives to keep playing in this platform. My only im... See more

Company replied

Rated 1 out of 5 stars

They lie complete waste of money they don't honor payouts and I had won a bonus at .50 cents spin and hit for 250x it didn't pay I talk to customer support they said you never won that what they didn'... See more

Company replied

Company details

  1. Online Casino or Bookmaker

Written by the company

Welcome to SlotsandCasino your home for the best casino action experience in the industry.


Contact info

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2.3

Poor

TrustScore 2.5 out of 5

238 reviews

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Replied to 89% of negative reviews

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2.3

All reviews

(238)

103 reviews in the last 12 months

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Rated 1 out of 5 stars

Scam stay away

If guy want get lawsuit better do it now because I am try cash out $1300 plus they close my account today and try dispute all your money this website make sure check your emails make sure have all screenshots

27 May 2025
Unprompted review
Rated 1 out of 5 stars

100% Scam

100% Scam. Like someone mentioned here, they lured me in using a different casino's name on Instagram. I signed up thinking it was Yamava.

I deposited $50, they gave me my bonus and I played through their playthrough requirements doing slots and blackjack (bj counts towards requirement but only 10% of your wager counts towards).

Tried to withdraw $900 and they finally responded via email saying I abused their bonus system and said some made up clause they I violated. I simply just played and gambled lol.

I took screenshots of everything. Everything online says they are an offshore casino, no regulations, dont even know if they are real or licensed. Lesson learned.

Do not give these guys your money. If someone starts a lawsuit I will gladly submit my evidence.

29 May 2025
Unprompted review
Rated 1 out of 5 stars

Never got paid

Looked on Facebook and it said it was a casino in Louisiana that I've been to already. Played won ans tried to withdrawal when I discovered I had to make a total of 1000 dollars before I could cash out. I requested my payout of 1100 dollars sent all the information required. The withdrawal was approved on 5/13/25 according to the agent tjat I was emailing.Had a chat session 5/17/25 who said my payout was sent to the processor and gave me a payout ID number. Still no deposit Today 5/24/25 I spoke with another agent who said it's pending I can check in my history to view the process. All I can see is what I have played. Once you ask any legal questions they send you to the survey. Is this a scam, should this site be reported to someone? Has any body gotten paid, where's my money?

24 May 2025
Unprompted review
Rated 1 out of 5 stars

If I can give them 0 stars I would

If I can give them 0 stars I would. I downloaded this game and started playing. I won over $300 when I tried to request my money they would not send it to me. I’ve played several casino games and had no issue with receiving my money, but this game site is ridiculous. I filled in all my information and it keeps saying that it’s an error. I went on the Facebook Website to see if anyone else had have the same issues and they have, it’s an ongoing issue with this company do not Play this game or download this app. They’re a scam. I am going to try and reach out to customer service but I’m done with this game. They’re not taking any more of my money if they don’t want to pay.

23 May 2025
Unprompted review
Rated 1 out of 5 stars

SCAM ALERT!! FRAUDULENT PRACTICES AT PLAY

This company is luring people to their site under false pretenses by using the logos of real casinos and making it appear as if that is who they are. It is a huge scam!! Please do not deposit money on this site as you will not win and they are not who they say they are. For me, they fraudulently used Hollywood Casino Columbus as a front to lead me to their site
I am starting a class action and is this has happened to you please contact me at jake.tovar419hotmailcom.

23 May 2025
Unprompted review
Rated 3 out of 5 stars

I don't know if this is a scam site or…

Edit...5-28-25 well I stand corrected. I was actually paid my Bitcoin winnings of $365 USD. For those wondering you need to email in your id verification. It's your license front and back and you with it and then a recent bill. What they don't say is they need to be under 2mb each and might need to be emailed separate. You will get an email back saying they are reviewing it. Once I sent them in correct format I was approved that night and paid by 10am next day.

I don't know if this is a scam site or just really poorly run. I have been requesting a payout since May 11th. I sent required documents but no way to see it's status or even if they are being reviewed. I request Bitcoin payment and it says it's requested but no other feedback. All attempts to talk to real person via email or any other form have gone unanswered.

21 May 2025
Unprompted review
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Reply from SlotsandCasino

Hello Halfashine,

Thank you for taking the time to update your review and share details of your experience, it’s great to hear that your documents were successfully verified and that you received your Bitcoin payout. Congratulations on your winnings!

We recognize that the verification process can be improved your feedback helps drive this growth to improve on a smoother experience.

While we do use a chatbot for initial assistance, please know that our Live Chat support is available 24/7, and you can always choose to speak with a live agent for further help. We’re here to ensure your questions and concerns are addressed promptly.

Thank you again for your update, and we hope your future visits to our casino continue to be rewarding.

Best regards,
Casino Experience Team

Rated 1 out of 5 stars

Disappointed and cheated

I've spent the last two weeks trying to get them to honor the welcome package that they offered from the first day it gave me the 300 % of my deposit but I was supposed to get 30 free spins also they never gave me even one free spins when I contacted customer support they argued with me for over an hour that I had multiple accounts with in my household and when I tried to explain their was no one else in my household and to delete any other accounts in my name they said that they couldn't delete my account and even after I called back or vot in touch with them the second time they said that they where passing it on to their survivors and that they would contact me via email and I havent heard a word from them yet

1 May 2025
Unprompted review
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Reply from SlotsandCasino

Hello Jesse,

Thank you for sharing your experience. We understand the welcome package did not meet your expectations.

After reviewing your account, we found that the welcome offer could not be applied due to multiple accounts being detected. In line with our terms, this may impact bonus eligibility.

That said, we understand this may have caused frustration. To help clarify and resolve the matter, our dedicated team has already sent you an email with steps to verify your account and review the situation further. We encourage you to check your inbox, including spam or promotions folders, and respond at your earliest convenience.

We appreciate your patience and look forward to assisting you further.

Best regards,
Casino Experience Team

Rated 1 out of 5 stars

If you win at all you will get paid

If you win at all you will get paid. Takes a while but you'll get paid. But after that your a "skilled player" according to them. So unlike every other casino out there, they use this as an excuse to give you nothing. I mean nothing in the form of comp points, cashback or promotions. There is too many online casinos that are great and offer all kinds of benefits for playing their casino. Avoid this one! Play anywhere else.

17 May 2025
Unprompted review
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Reply from SlotsandCasino

Hello Brandon,

Thank you for taking the time to share your experience with us.

We’re pleased to hear that you received your winnings and had the chance to enjoy your gameplay. Your feedback is important, and we truly value your continued engagement on our platform.

We’d like to clarify that being assigned a Skilled Player status may impact your eligibility for certain bonuses and promotions. However, this status does not affect your ability to enjoy our games or deposit and play as usual. It's also worth noting that this designation is not permanent—your eligibility can change over time based on ongoing activity and gameplay patterns.

We’re committed to transparency and fairness, and we encourage you to review the details regarding bonus eligibility and how player status is determined here:
https://www.slotsandcasino.ag/self-help/promotions-bonuses/why-dont-i-see-any-bonuses-in-my-cashier/

If you have any questions or would like to discuss your account specifically, please don’t hesitate to reach out to our support team via Live Chat or email at support@slotsandcasino.ag We're always happy to assist.

Best regards,
Casino Experience Team

Rated 4 out of 5 stars

I have won a couple of time

I have won a couple of time. Twice over 5000.00. Both time I cashed out the max, which is 2500.00. First time I requested a check. It took a almost 2 months and that was my fault because I needed to send them more info. Contacted Slots and Casino and they were able to walk me through it. The next Cash out I use bitcoin. After send them all the info and them walking me through everything. I had my money in three days. Used my wallet to transfer to my checking account. It was easy. The only negative is after winning the last 5000.00. My winning has come to a stop. Almost like they flipped a switch and shoot me down. I'll keep trying for a little while but so far I'm ahead of game.

11 May 2025
Unprompted review
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Reply from SlotsandCasino

Hello Johnny,

Thank you for sharing your experience and congratulations on your winnings!

We’re glad to hear our team was able to guide you through both the check and Bitcoin withdrawal processes, and that everything went smoothly the second time around, we recommend using Bitcoin for withdrawals as it is our quickest method while also being free of fees.

We understand how streaks can sometimes feel unpredictable—slot outcomes are determined by random number generators to ensure fair play, but we know it can be a rollercoaster at times.

We appreciate your continued play and hope your next big win is just around the corner. If you ever need assistance, we’re always here for you via Live Chat or email.

Best regards,
Casino Experience Team

Rated 2 out of 5 stars

Thought this was an app from the actual…

Thought this was an app from the actual Nugget Casino and it wasn't. Made a deposit and got notified by my bank that a transaction from Nigeria just occurred.

7 May 2025
Unprompted review
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Reply from SlotsandCasino

Hello JP,

Thank you for sharing your experience. We’d like to clarify that we are not affiliated with the Nugget Casino and operate as an independent offshore online casino.

Regarding your deposit, we use secure third-party payment processors to handle card transactions, and in some cases, the processor location may appear as being outside your region. Please rest assured that this does not compromise the safety or legitimacy of your transaction.

If you have any questions or need assistance, our Support Team is available 24/7 via live chat or email.

Best regards,
Casino Experience Team

Rated 1 out of 5 stars

Fraud

I am.
Responding to slots and casinos response. They suggest I use chat which I did it's a bot. It's.
Now been well over 2 weeks and for some unknown tongue and cheek reason.I still have not been verified. Do not use this website.They have no intention of paying out.It's total fraud and a scam. There is.
No license number on the site.There is no telephone number on the site.You cannot reach them.

25 April 2025
Unprompted review
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Reply from SlotsandCasino

Hello Kathy,

Thank you for your feedback. While we currently do not offer phone support, our team is available 24/7 via live chat and email (support@slotsandcasino.ag) to assist with any concerns. When using the live chat, you’ll first be greeted by our virtual assistant, but you can type “Agent” at any time to be directly connected with a member of our Support Team.

Regarding your verification, this process typically takes up to 3 business days once all documents are submitted correctly. If it’s been longer, we encourage you to reach out again so we can look into your case and help resolve it promptly.

You may also check out the following article of our Self Help center for tips on how to ensure your documents are accepted:
https://www.slotsandcasino.ag/self-help/id-validation/how-can-i-make-sure-that-my-documents-are-not-rejected/

Best regards,
Casino Experience Team

Rated 1 out of 5 stars

They have given me the complete run…

They have given me the complete run around, I’ve seen all docs needed and still saying I need to send my credit card front and back? It’s a total bs scam!!!

7 May 2025
Unprompted review
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Reply from SlotsandCasino

Hello Melissa,

Thank you for sharing your experience, we understand the verification process did not meet your expectations.

Please note that in certain cases, we may request a photo of the card used to deposit as part of our verification process—this is outlined in our website. When requested, we always instruct players to cover the card number for security purposes.

You can learn more about this in the following article of our Self-Help center:
https://www.slotsandcasino.ag/self-help/id-validation/why-do-i-need-to-verify-my-identity/

Verification is a one-time, industry-standard procedure designed to ensure regulatory compliance and protect your account. If you need any help completing the process, our Support Team is available 24/7 via live chat and will be happy to assist you every step of the way.

You may also check out the tips outlined in the below article to ensure your documents are accepted:
https://www.slotsandcasino.ag/self-help/id-validation/how-can-i-make-sure-that-my-documents-are-not-rejected/

Best regards,
Casino Experience Team

Rated 2 out of 5 stars

Warning

I wouldn't say it's a complete scam I have won off the site before. The problem is when you do win something trying to get the money is a problem. You have to wait almost 3 months to receive the money. There customer service is trash and everything is scripted. You can never get a live person or a straight forward answer. You talk to several people in there customer service and they all tell you something different every time. So expect to get the run around every time you talk to them. They say the withdrawal method is 5 to 15 business days but that is a lie....it's more like 3 to 4 months.

7 March 2025
Unprompted review
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Reply from SlotsandCasino

Hello,

Thank you for taking the time to share your feedback.

We're glad to hear you've had wins on the site, though we're sorry to learn that your withdrawal experience has been frustrating.

Please note that when contacting Support via Live Chat, you’ll first interact with our virtual assistant—but right after, you’ll be connected with a live agent who will be happy to help with any concerns.

While we strive to process all withdrawals as quickly as possible, the timeframe you've mentioned is well beyond our expected standards. If this was your first withdrawal, delays may have occurred due to the one-time verification process required for account security.

For faster processing in the future, we recommend using Bitcoin, which typically completes within 48 hours once approved.

Best regards,
Casino Experience Team

Rated 1 out of 5 stars

Complete scam and they don't honor…

Complete scam and they don't honor withdrawals. Completely rigged. Won $345.00 on a promotion met all requirements and they won't pay me. Also told me that the balance was credited back to my account and it was not. Balance is at $0. Do not pay on this site. Betonline or crown coins is much better and legit

5 May 2025
Unprompted review
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Reply from SlotsandCasino

Hello John,

Thank you for your feedback, and we sincerely apologize for the inconvenience caused.

After further investigation into your account, we can confirm that the funds have been returned and your payout will be prioritized. A detailed update was sent to your registered email today, May 8th—please check your inbox or spam folder for more information.

We hope to see many more withdrawals coming your way!

Should you need further clarification or assistance, our Support Team is available 24/7 via live chat.

Best regards,
Casino Experience Team

Rated 5 out of 5 stars

Honestly thought it was a scam at first…

Honestly thought it was a scam at first when I deposited the money because the charge was really weird but deposited $30 got $120 to play with was winning and losing a lot I thought it was bs bc how much I started winning by switching to different slots and what not I was up about $2500 that same night I I went to withdraw my winnings then I found out about how much I needed to game to redeem it was about 8k I think I kept gambling and winning and losing I honestly thought I was a scam bc I needed to bet so much the next day I was up about 4k I tried to redeem it again and it stayed as pending so I contacted support they said I need to verify my account with my ID and me holding it as well as a piece of mail I was reluctant to do so then I hit the live casino playing blackjack and roulette just playing how ever bc I didn’t think it was really my money I thought it was just in game money and I’m tipping dealers and what not and they’re happy then I was talking to my dealer and he’s like nah bro it’s real money so I trusted him and went to verify myself also I blew all those winnings I had besides the 2500 I had saved for my withdrawal so I verify myself Sunday April 27th get verified email Monday then transfer is pending I did to crypto bc I wasn’t giving them my accounting and routing number for my bank that was too much for me so I did crypto got my money today Friday may 2nd to my crypto wallet transferred it to coin base and now it’s in my bank account I was really really worried this app was a scam but trust me it’s not !!!!!!!!

2 May 2025
Unprompted review
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Reply from SlotsandCasino

Hello Jay,

Thank you for sharing such a detailed account of your experience!

It’s great to hear that you explored the platform, made the most of your bonus, and enjoyed the variety of games—especially the live casino tables.
We’re glad you completed the verification steps and opted for the Bitcoin withdrawal method, which often provides the fastest turnaround once approved and is free of fees.

We strive to make our processes as clear as possible, and your story highlights how things can come together smoothly when the steps are followed. It's always rewarding to hear from players who approach the experience with curiosity and end up having a successful journey.

If you ever need assistance or have questions in the future, our Support Team is available 24/7 via live chat.

Warm regards,
Casino Experience Team

Rated 1 out of 5 stars

Thought I won money(balance said I had…

Thought I won money(balance said I had 340.00)but no there's a confusing bonus play wager requirement B.S. that you have to go through. Tried to verify my I.D. and I just keep getting more excuses why I'm not doing it right. It's just a way to take your money and never let you have it back. Such a ripoff.

15 April 2025
Unprompted review
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Reply from SlotsandCasino

Hello Mark,

Thanks for sharing your thoughts.

We understand how bonus terms can sometimes be confusing at first glance. These requirements are standard across the online gaming industry to ensure fair play.
To learn more about the wagering requirement and how it works, check out the following link to our Self-Help center:
https://www.slotsandcasino.ag/self-help/promotions-bonuses/what-are-wagering-requirements-and-how-do-they-work/

Regarding verification, we know it can feel frustrating, but it's a one-time process required to protect both our players and the platform.

If you're encountering issues, our Support Team is happy to walk you through it step by step.

Best regards,
Casino Experience Team

Rated 1 out of 5 stars

Not worth your money

Not worth your money. Good luck ever winning and the promotions sound great but they are not. Can't even win enough to play a little extra.

27 April 2025
Unprompted review
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Reply from SlotsandCasino

Hello Annamarie,

Thank you for taking the time to share your experience.

We understand that the gameplay didn’t meet your expectations. Our games are powered by certified providers and designed to offer fair outcomes, though we understand that luck can vary from session to session.

We offer a variety of promotions tailored to different play styles, and it’s important to remember that bonuses are always optional. All terms, including wagering requirements and maximum cashouts, are clearly outlined on our website to ensure transparency.

If you have any questions or would like recommendations suited to your preferences, feel free to reach out to our support team—we’re here to help.

Best regards,
Casino Experience Team

Rated 5 out of 5 stars

100% Legit and highly recommended for online play! No BS

At first, I was a little skeptical because I was loaded in by an advertisement that showed another casino. After downloading the app and making a deposit I actually did pretty well right away. The verification process took about a week and was partially my fault but I have been playing this since September. It’s been nine months and I have absolutely no complaints if you lose money it’s a casino. You can’t complain about gambling. That’s your choice however, when I win and choose a bitcoin withdrawal, for example on a Saturday, I have received it Monday morning. Any other type of withdrawal I haven’t even attempted because it makes no sense to wait a week or 10 days 2500 is the max per week. I’m considered a highroller and I get it every time.

Now I know a lot of these casinos are remote based so when you talk to the agent, they say such such as on break or this person isn’t here or they’re in a meeting but every time I have an issue Michaela has been there for me. I have spent tens of thousands of dollars and lost, but I’ve also won as well when I take a beaten and lose a $50 deposit she caught me sometimes to the exact amount even if I use the bonus. I have to say I put a lot of online slot machines and I am not joking. I am a local guy regular army vet from the Boston area. I am not hired from them. They do not pay me. I hate them when I lose, but I have no reason to post anything on here That would lie or hurt someone financially. If you’re serious about gaming online and don’t want to go to local casinos give this place a chance you submit an ID and utility bill securely you get verified and then this game on it’s so easy so simple and they’ve always done right by me. I never post reviews for anything ever. But I have to say I’m truly impressed with how much this place did me right.

Michaela, if that’s even your real name or if you’re even a real person thank you so much for all your help and taking care of me!!

26 April 2025
Unprompted review
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Reply from SlotsandCasino

Hello Ron,

Thank you so much for your thoughtful and genuine feedback. We truly appreciate you taking the time to share your experience with us—it means a lot, especially coming from a long-time player.

We’re glad to hear you’ve enjoyed your time with us and that our verification and withdrawal processes have met your expectations, particularly with Bitcoin, which is indeed our fastest and fee-free payout option. Your insight about choosing this method to avoid delays is spot on.

We’re also thrilled to hear that Michaela has been a consistent support throughout your journey. We’ll be sure to pass along your kind words to her—it’s always rewarding for our team to know they’ve made a positive impact.

We understand that gaming online comes with trust, and it’s our goal to continue earning yours with transparent terms, reliable processing, and dedicated service. Thank you again for your trust, loyalty, and for giving us a chance.

We look forward to many more winning moments ahead!

Warm regards,
Casino Experience Team

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