Not enough bonuses and awards for vip players. Bonuses that are awarded with deposits and also counted against vip players not allowing for an additional bonus to be awarded. VIP host Rochie, Elle, Ka... See more
Company replied
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See what reviewers are saying
Customer service is absolutely fantastic. Everybody I've ever dealt with has done a great job. There are some that are better than others. Payouts are good, little slow. Very good at giving bonuses
*quick update, they eventually canceled my initial deposit, though it took a little "convincing" to make it happen. I still feel they are deceptive and scammers, but just being honest. I got in a... See more
They lie complete waste of money they don't honor payouts and I had won a bonus at .50 cents spin and hit for 250x it didn't pay I talk to customer support they said you never won that what they didn'... See more
Company replied
Company details
Written by the company
Welcome to SlotsandCasino your home for the best casino action experience in the industry.
Contact info
United States
- support@slotsandcasino.ag
- slotsandcasino.ag
You should know
2.3
Poor
239 reviews
Asks customers to review
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Replied to 89% of negative reviews
Typically replies within 2 weeks
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100% Legit and highly recommended for online play! No BS
At first, I was a little skeptical because I was loaded in by an advertisement that showed another casino. After downloading the app and making a deposit I actually did pretty well right away. The verification process took about a week and was partially my fault but I have been playing this since September. It’s been nine months and I have absolutely no complaints if you lose money it’s a casino. You can’t complain about gambling. That’s your choice however, when I win and choose a bitcoin withdrawal, for example on a Saturday, I have received it Monday morning. Any other type of withdrawal I haven’t even attempted because it makes no sense to wait a week or 10 days 2500 is the max per week. I’m considered a highroller and I get it every time.
Now I know a lot of these casinos are remote based so when you talk to the agent, they say such such as on break or this person isn’t here or they’re in a meeting but every time I have an issue Michaela has been there for me. I have spent tens of thousands of dollars and lost, but I’ve also won as well when I take a beaten and lose a $50 deposit she caught me sometimes to the exact amount even if I use the bonus. I have to say I put a lot of online slot machines and I am not joking. I am a local guy regular army vet from the Boston area. I am not hired from them. They do not pay me. I hate them when I lose, but I have no reason to post anything on here That would lie or hurt someone financially. If you’re serious about gaming online and don’t want to go to local casinos give this place a chance you submit an ID and utility bill securely you get verified and then this game on it’s so easy so simple and they’ve always done right by me. I never post reviews for anything ever. But I have to say I’m truly impressed with how much this place did me right.
Michaela, if that’s even your real name or if you’re even a real person thank you so much for all your help and taking care of me!!
26 April 2025
Unprompted review
Reply from SlotsandCasino
Hello Ron,
Thank you so much for your thoughtful and genuine feedback. We truly appreciate you taking the time to share your experience with us—it means a lot, especially coming from a long-time player.
We’re glad to hear you’ve enjoyed your time with us and that our verification and withdrawal processes have met your expectations, particularly with Bitcoin, which is indeed our fastest and fee-free payout option. Your insight about choosing this method to avoid delays is spot on.
We’re also thrilled to hear that Michaela has been a consistent support throughout your journey. We’ll be sure to pass along your kind words to her—it’s always rewarding for our team to know they’ve made a positive impact.
We understand that gaming online comes with trust, and it’s our goal to continue earning yours with transparent terms, reliable processing, and dedicated service. Thank you again for your trust, loyalty, and for giving us a chance.
We look forward to many more winning moments ahead!
Warm regards,
Casino Experience Team
It’s legit
I was skeptical at first I added 35 and got a hit of a little over 500 I said let me cash this out so I did the wire transfer and it told me I had the send a email with photo identification and a piece of mail or utility bill I did that and after I sent my utility bill it said in ww verified told me it could take about 5-13 days to receive I thought I wasn’t going to get it but it hit my account today after about 7 days I have no complaints
25 April 2025
Unprompted review
Reply from SlotsandCasino
Hello Alexia,
Thank you for taking the time to share your experience. We're pleased to hear that your verification and withdrawal were successfully completed and that your winnings were received within the expected timeframe.
As part of our standard security protocols, identity verification is required for first-time withdrawals to ensure the safety of all transactions. Now that your account is verified, future withdrawals should be even more seamless.
For an even faster and fee-free payout experience, we recommend using Bitcoin as your withdrawal method. It's a secure and efficient option that many of our players prefer.
We appreciate your feedback and look forward to continuing to provide you with a positive gaming experience.
Warm regards,
Casino Experience Team
Huge SCAM.I DID JUST 100.00 not much…
Huge SCAM.I DID JUST 100.00 not much but enough..they tell me I have to gamble 12000.00 before I can withdraw anything. And when you do withdraw it will cost you almost 52 per transaction .there rep said they are no scam.i am here to tell you.THEY LIE.
23 April 2025
Unprompted review
Reply from SlotsandCasino
Hello David,
Thanks for sharing your feedback.
Wagering requirements are a common part of casino promotions and are clearly outlined in the bonus terms available on our site.
For those looking to avoid transaction fees, we recommend using Bitcoin, which offers a faster and fee-free withdrawal option.
If you have any questions about promotions or need support with your account, our team is always here to help.
Best regards,
Casino Experience Team
I want to thank everyone for their…
I want to thank everyone for their honest reviews. Glad that I read them prior to making any deposits. I knew it was too good to be true when I kept winning. Also seems suspicious when a site wants you to make a deposit in order to take a withdrawal. It’s also suspicious that they do not offer free game play with coins.
23 April 2025
Unprompted review
Reply from SlotsandCasino
Hello,
Thanks for taking the time to read through player reviews.
We’d like to clarify that while deposits are required to process real money withdrawals in order to verify your identity, some games on our site are available for free play when you're logged out of your account. This lets players explore game mechanics and get a feel for the site before committing any funds.
If you ever have questions about promotions, bonuses, or how withdrawals work, our support team is happy to help explain the details.
Best regards,
Casino Experience Team
I was playing a free spins bonus
I was playing a free spins bonus, they gave a grand of 750 on a 1.50 spin i had to spin through 30,000 and can only cash out 100 no matter what I was at 700 and hit cash out the gave me 100 all the rest went away and it's 7 days and haven't gotten my 100 yet. Terribly trash site. Never again
22 April 2025
Unprompted review
Reply from SlotsandCasino
Hello Arlinda,
Thank you for sharing your feedback. We understand how frustrating it can be to win a significant amount during a promotion and learn that there’s a cashout limit in place. The maximum cashout is part of our bonus terms and conditions, which are always available on our website for visibility before claiming any offer, we highly recommend to review the terms before claiming a bonus to ensure it matches your play style.
Regarding the withdrawal, standard processing times may vary according to the selected method. If you’ve been waiting longer than expected, we recommend reaching out to our support team so we can provide an update and ensure everything is moving along properly.
We appreciate you taking the time to share your experience and are here if you need assistance.
Best regards,
Casino Experience Team
I made a 250$ deposit
I made a 250$ deposit, relieved a bonus with it requiring me to play almost $30,000. Ironically I went up to 8000 should've cashed it all in, but only allowed 2500@ a time. I requested the pay out on 3/31/25. I finally received the pay out today 4/22/25. But I did have my credit card info stolen when I used the card on their site. So I did x10 my money and got paid out. Yay. I was starting to think I fell for a scam.
22 April 2025
Unprompted review
Reply from SlotsandCasino
Hello TR,
Thanks for taking the time to share your experience. We're glad to hear that you were able to enjoy a significant win and successfully receive your payout. While bonus playthrough requirements and withdrawal limits are outlined in our terms, we understand they can be challenging, and we appreciate your persistence.
Regarding your credit card concerns, we want to assure you that we use secure third-party processors to handle transactions. If you believe there was any unauthorized activity, we strongly encourage you to reach out to our support team so we can look into it further.
If you ever need assistance in the future, we're here to help.
Best regards,
Casino Experience Team
I Got My Winnings
I received both an international wire transfer and Bitcoin payouts. There did take a bit, but I got my winnings. I enjoy the site!
18 April 2025
Unprompted review
Reply from SlotsandCasino
Hello Michele,
Thank you so much for sharing your experience! We're glad to hear that you enjoyed your time on the site and received your payouts.
We’re constantly working to improve our processes, and feedback like yours helps us grow. If you ever need assistance or have any questions, don’t hesitate to reach out.
Best regards,
Casino Experience Team
Advertised as legitimate online casino…
Advertised as legitimate online casino for Harrah’s Cherokee Casino in Cherokee, NC, this Antiguan fake is spam. Don’t spend your money!
21 April 2025
Unprompted review
Reply from SlotsandCasino
Hello Michael,
We want to clarify that we are an independent casino and not affiliated with Harrah's Cherokee Casino in any way. We are committed to providing a safe, secure, and legitimate gaming experience for all our players.
We understand the confusion that can arise and we are here to address any concerns you may have. If you need further clarification or assistance, feel free to reach out to our support team available 24/7 via live chat.
Best regards,
Casino Experience Team
Would not call this site a total scam
To begin with I made a $30 deposit and won about $60 . I was having fun playing. I went to withdraw some of my winnings and found out you have to bet quite a lot of money to make your first withdrawal. It was about $1500 you have to bet to do this. I was not going to dump that much money in and decided to just play till my original $30 and what I had won was gone. When I had got down to $15 left I won a jackpot of $800 and was amazed. With this win I was play with wins and losses to the $1500 minimum to withdraw. I have made multiple withdrawals totaling $1200. Overall I am satisfied with this site. The big problem I have is when I've add multiple credit cards to my account they take deposits I didn't make. I have written them and they responded saying I did make them. My most recent deposit was taken away only playing a few dollars in bets. They respond quickly when you write them. Unfortunately they don't admit they took deposits I didn't make. I have profited $700 overall from the site so I do not believe they are a total scam at all but there is weird business practices going on.
19 April 2025
Unprompted review
Reply from SlotsandCasino
Hello Michael,
Thanks for sharing your experience — we’re glad to hear you've had some wins and enjoyed your time playing!
Please note that we do not process unauthorized charges under any circumstances. For full transparency, you can view your complete deposit history directly from your account dashboard at any time. If you believe there are discrepancies or transactions you did not authorize, we encourage you to contact us directly via email to support@slotsandcasino.ag so our payments team can investigate thoroughly and assist you further.
We're here to help and ensure everything is secure and clearly explained.
Best regards,
Casino Experience Team
This is a blatant scam
This is a blatant scam. I called my bank under the belief that I was being run around with a deposit promotion and the transaction went to Margjay House of Fashion, Lekki Phasi I, Meng.
That's not a casino, idk what it is, my bank understood immediately what is going on and I will be getting my money back.
17 April 2025
Unprompted review
Reply from SlotsandCasino
Hello,
Thanks for your feedback. While we understand how this might seem unusual, please note that we use offshore processors to securely handle transactions. This can result in unfamiliar business names or locations, such as the one you mentioned, appearing on your bank statement.
Rest assured, this is a standard and secure part of our payment processing system.
If you have any concerns about your transaction, bonus or need further clarification, our 24/7 support team is available and happy to assist.
Best regards,
Casino Experience Team
I made 2 deposits and finally won some…
I made 2 deposits and finally won some money. I submitted my verification Info several times and I haven't received any feedback. Still trying to withdraw my winnings and keep getting denied. I need what I won fare and square.
11 April 2025
Unprompted review
Reply from SlotsandCasino
Hello Craig,
Thank you for sharing your experience.
We understand the withdrawal process did not meet your expectations. Please note that our verification process can take up to 3 business days once all requested documents have been submitted correctly.
If you're still waiting or unsure of your status, we encourage you to reach out to our 24/7 support team so we can provide an update and assist you in completing the process.
We’re here to help ensure your withdrawal is processed as soon as possible.
Best regards,
Casino Experience Team
Reply from SlotsandCasino
Hello Rich,
Thank you for your feedback.
We understand your concern and want to clarify that our checks are issued internationally, which may cause compatibility issues with certain banks. That said, we have a dedicated department to assist with any check-related concerns and can help resolve this matter quickly.
We encourage you to reach out to us via email at support@slotsandcasino.ag so we can look into your case and provide the appropriate assistance.
Best regards,
Casino Experience Team
STAYYYYYY AWAYYYYY SCAMMERZZZZ DO NOT…
STAYYYYYY AWAYYYYY SCAMMERZZZZ DO NOT SHARE YOUR IDENTITY.....DO NOT DEPOSIT MONEY.....SCAMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMM
12 April 2025
Unprompted review
Reply from SlotsandCasino
Hello Mikey,
Thank you for sharing your feedback.
We take security and transparency seriously. All procedures, including identity verification, are standard across the industry and are in place to help protect both your account and funds. Our full terms and conditions are always available on our website for your review.
If you’ve experienced any issues, we encourage you to contact our support team at support@slotsandcasino.ag so we can look into it further and assist you directly.
Best regards,
Casino Experience Team
I wish I had done my review before…
I wish I had done my review before playing this game. I've request a withdrawal of $500 since last Saturday and I'm still waiting. I haven't gotten any email from about my withdrawal request and trying to speak to someone is useless. The spin you in circles saying it takes 5-15 business days. I'm now being told by an agent to I didn't verify my identity. When I did the withdrawal it said they would email me if the needed me to verify my identity. This is a SCAM SCAM SCAM. DON'T INVEST YOUR MONEY INTO THIS BULLSHIT. I AM GOING TO REPORT THEM TO THE BBB AND WHOEVER ELSE I NEED TO. THEY NEED TO STOP TAKING ADVANTAGE OF PEOPLE.
TO SLOTSANDNCASINO.AG PLEASE DON'T EMAIL OR RESPOND TO ME UNLESS MY MONEY IS IN MY ACCOUNT.
5 April 2025
Unprompted review
Reply from SlotsandCasino
Hello Sharline,
Thank you for taking the time to share your experience.
We understand that the withdrawal process did not meet your expectations. Please note that identity verification is a one-time process required to ensure a secure and compliant transactions. Once completed, all future withdrawals will be processed without delay.
For a faster and fee-free experience, we recommend using Bitcoin as your preferred withdrawal method as it only takes 48 hours for you to receive the funds once approved.
Bank wire withdrawals, once internally approved, typically take 5–15 business days to arrive depending on your financial institution.
If you need assistance or your withdrawal falls outside of this expected timeframe, our support team is here to help at support@slotsandcasino.ag.
We hope to see you enjoying your winnings very soon!
Best regards,
Casino Experience Team
They are a rip off
They are a rip off, I am always falling for stuff. They get your information and money then everything just disappears. Scam
13 April 2025
Unprompted review
Reply from SlotsandCasino
Hello Lisa,
Thank you for sharing your feedback. We understand your frustration and want to assure you that we are committed to providing a transparent and secure experience for all our players.
If you have any concerns or issues regarding your account or withdrawals, we encourage you to contact us directly at support@slotsandcasino.ag or via Live Chat available 24/7, and our team will assist you in resolving any matters promptly.
Your satisfaction is important to us, and we’re here to help.
Best regards,
Casino Experience Team
Scam Alert
Scam Alert! They will let you deposit from your bank account, but if yiu win they charge $50 to withdraw funds and it can only be wire transfer, a check that you will never get or bitcoin. Scam Scam Scam
13 April 2025
Unprompted review
Reply from SlotsandCasino
Hello Howard,
Thank you for sharing your feedback.
We offer a variety of withdrawal methods depending on your location, including bank wire, check, and Bitcoin. While some traditional methods may include fees or longer processing times, Bitcoin is our recommended option as it offers faster, fee-free withdrawals.
We encourage all players to review our withdrawal terms and conditions, which are clearly outlined on our website, before making a deposit. If you need assistance with selecting the best withdrawal option for your region, feel free to contact us at support@slotsandcasino.ag.
Best regards,
Casino Experience Team
I don't care what they offer NEVER…
I don't care what they offer NEVER SUPPORT THIS WEBSITE... Try HELLOMILLIONS REAL GAMBLING SITE AND THEY PAY. THIS HERE IS A WHOLE SCAM SCAM SCAM SCAM SCAM SCAM.🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩
12 April 2025
Unprompted review
Reply from SlotsandCasino
Hello Angela,
Thank you for sharing your thoughts.
We understand that every player has different preferences, and we aim to provide a secure and entertaining experience for all.
Our platform offers a variety of games, promotions, and withdrawal options tailored to different play styles and locations. If there’s a specific concern or issue you’d like us to look into, please don’t hesitate to reach out to us at support@slotsandcasino.ag.
We’re here to help and appreciate the opportunity to assist you further.
Best regards,
Casino Experience Team
READ READ READ READ READ ALL POSTS AND…
READ READ READ READ READ ALL POSTS AND REVIEWS PEOPLE ARE NOT MAKING IT UP..ALMOST THE SAME SITUATIONS AS I AM GOING THROUGH...YUP ITS A SCAM
WARNING SCAM WARNING SCAM WARNING SCAM WARNING SCAM WARNING SCAM WARNING SCAM
Slotsandcasino logo
Reply from Slotsandcasino
3 days ago
Hello T B,
Thank you for sharing your feedback. We understand that the withdrawal process did not meet your expectations, and we appreciate you bringing this to our attention.
Please be assured that we are committed to providing a smooth and transparent payout process, and we are continuously working to improve our time frames. We appreciate your patience as we address your concerns and work towards the reception of your check withdrawal.
We understand that you’ve already reached out to our support team, and we regret that your experience with them didn’t meet your expectations. To ensure your issue is addressed, we recommend sending us an email directly at support so we can escalate your case and get this resolved as quickly as possible.
We value your feedback and are committed to improving our services.
Best regards,
Casino Experience Team
SO I SENT 5 EMAILS AND THEIR RESPONSES ARE ' WE ARE SORRY FOR THE DELAY, WE ARE WORKING ON IT" "CONGRADULATIONS ON YOUR WINNINGS"....NOTHING MORE. USED CHAT AND ONE PERSON TOLD I WAS ALL READY TO BE PAID AND I WILL HAVE IT 4-10-25. TODAY IS 4-11-25 AND NOTHING....CHATTED AGAIN THE NEXT PERSON SAID "SORRY FOR THE DELAY THEY ARE WORKING AS FAST AS THEN CAN TO APPROVE YOUR WTHDRAWL REQUEST....." WHAT? WAIT! I WAS TOLD IT WAS APROVED ALREADY AND SENT OUT FOR PAYMENT PROCCESSING....ANOTHER LIE?
WARNING WARNING WARNING WARNING WARNING WARNING WARNING WARNING
SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM
I WILL NOT JUST GO AWAY I WILL TAKE UP THEIR TIME UNTIL I GET MY MONEY I WILL WRITE REVIEWS EVERYWHERE....
DO NOT USE THIS SITE....IF YOU WIN YOU WILL NOT BE PAID OUT...ITS A SCAM... TODAY I WILL CONTACT THE CT AG OFFICE AND CREDIT CARD COMPANY... DON'T GET SCREWED LIKE I DID. JUST STAY AWAY..
11 April 2025
Unprompted review
Scam I won $500 a month ago and I keep…
Scam I won $500 a month ago and I keep checking my withdrawal. All it says is pending wire transfer. What wire transfer stays pinning for a whole month. Every time I get ahold of them all they say is, oh it hasn't been 15 days. Please give it time. I got 2 more days to us, the 15th day. And multiple times I've asked him, what happens when I still don't have my money in my account on the 15th. They can't answer me. All they say is the same thing over and over. Please. Allow 15 days. Please allow 15 days international transfers. They take longer, no wire transfer takes even close to 15 days. Doesn't matter where you are, you could be on the other side of the world.!
☆ don't play huge scam.I don't know if anyone has even got their money from there winning yet .. and that's why they're review rate is the lowest of the low read, a bunch of reviews, and everyone has the same problem, so take it from us. Don't deposit money.You'll never get your winnings! I got lawyers on it when they get summoned to court. I'm gonna be getting more than my winnings, l o l
10 April 2025
Unprompted review
Reply from SlotsandCasino
Hello Anthony,
Thank you for taking the time to share your experience.
We understand how important it is to receive your winnings in a timely manner, we are constantly growing to improve our withdrawal time frames.
Based on the timeline provided, your bank wire should have already reached your bank account, we hope you enjoy your winnings!
For a faster and fee-free withdrawal experience in the future, we highly recommend using Bitcoin, as it only takes 48 hours for you to receive the winnings once approved, rather than traditional bank wires which take 5-15 business days.
We’re committed to ensuring our players receive their winnings and appreciate the opportunity to support you with this.
Best regards,
Casino Experience Team
If I could rate this site 0* I would
If I could rate this site 0* I would. They are hands down the worst site ever. I sent the requested documents to get verified. Well, they said the bill was out of date. Then they wanted my ID next to my face. I sent these. A month went by, I was told 3-5 business days. Well they escalated it today, and I was told the PDF files I provided need to be PDF files and original. I of course only got this far by coming unglued on customer service. They also require a $1000 playthrough on a $25 deposit because they give you $100 to play with. This is insane by every definition. So I then went and contacted support again asking to file a complaint as it's been a month and I get told I didn't upload the original PDFs. She asked the nature of my complaint, and I let her know how I felt. I have also filed a complaint with casino.org today as this is just ridiculous. She assured me that I would be contacted by someone within 3-5 business days. I asked "Okay great, so I can expect a response in a month when I reach out to YOU?" If you want the truth? Avoid them, and report them to casino.org. This site is terrible and they won't file your complaint. They give you an email address to send it to.
10 April 2025
Unprompted review
Reply from SlotsandCasino
Hello Harlow,
Thank you for sharing your detailed feedback.
We understand that the verification process can feel frustrating, especially when there are delays or document issues. It’s important to note that these steps are in place to protect our players and ensure secure transactions. We appreciate your patience during this process.
We’re happy to confirm that your verification was successfully completed, so you're now eligible to proceed with your withdrawal if you haven't already. If you need any further guidance, our team is available via Live Chat 24/7 or by email at support@slotsandcasino.ag.
Regarding bonus terms, wagering requirements are an industry standard, and we offer a variety of promotions to suit different play styles—claiming a bonus is always optional.
We truly value your feedback and the opportunity to improve your experience moving forward.
Best regards,
Casino Experience Team
The Trustpilot Experience
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