SLOUCH. Reviews 1,194

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product for its excellent quality and comfort, often highlighting its adjustability and ergonomic design as key benefits, especially for those with back issues. The ordering process is frequently described as easy, and many appreciate the fast and efficient delivery service. People are delighted with the overall user experience, finding the chairs easy to assemble and a significant improvement over previous seating. However, some customers also noted issues with delivery, specifically mentioning difficulties with FedEx regarding missed delivery times and a lack of communication. A few reviewers found the seat too hard or the chair too small, particularly for taller individuals, and some experienced discomfort with the headrest or felt the build quality was not as robust as expected.

What people talk about most

Product

Reviewers mention positive feedback about product. Many customers praise the chairs for being very... See more

Quality

Customers generally report positive experiences with product quality, highlighting that many chairs are... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the fast... See more

User experience

Reviewers highlight positive aspects of user experience, praising the ease of ordering and the clear,... See more

Order

Clients share positive opinions on the ordering process, highlighting its ease and efficiency. Many found it... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy to research and order, swatches sent to select the colour. Easy to construct. Chair is comfortable, I need lumbar support as have a prolapsed L5 S1 and this is sufficient. I nearly selected the... See more

Company replied

Rated 5 out of 5 stars

Was slightly dubious about ordering a chair online as I suffer from scoliosis so have a 'wonky' spine. Took the plunge as seemed to be fully adjustable.I have used for a few days now and although stil... See more

Company replied

Rated 5 out of 5 stars

I bought the office chair after doing research on the best office chair to buy. I don’t understand the negative reviews I have read online. This is by far the best office chair I have ever had. Not on... See more

Company replied

Rated 5 out of 5 stars

Great chair for my new office and looks like it'll last a long time. Not sure what people are saying about the padded seat being 'too hard' - anything softer and it wouldn't hold the shape in the... See more

Company replied


Company details

  1. #27 of 64 best companies in Office Furniture Shop
  2. #33 of 77 best companies in Furniture Manufacturer
  3. #179 of 403 best companies in Home Furniture Shop

About SLOUCH.

Written by the company

Challenging the conventions of traditional home office furniture with quality design and high-performance technology.

We are part of the UK’s largest office furniture manufacturer. For over 45 years we have provided office products to big brands names, supporting their strategies to create some of the most desirable and comfortable workplace settings in the world.

We are experienced designers, engineers, manufacturers, stylists, artists and photographers. Combining our creative skills, expertise and passions to present a new era of work-life, where every day works for you.



Why SLOUCH?

Combining our creative skills, expertise and passions to present a new era of work-life. Constantly striving to push boundaries and design products with conscious intent.

Design—

We understand great design, we constantly seek new inspiration to develop products that not only look great but feel great too. While we have our own talented and driven design team in-house, we also firmly believe in forging ambitious partnerships with some of the world’s leading designers to deliver innovative, inspiring and effortlessly intelligent furniture every time.

Made for you—

The TASKONE chair is fully-customisable, boasting features such as back lumber adjustment, soft-touch multi-movement arms, seat height and depth adjustment. One of the most notable features is the auto-adjusting recline with synchronised tilt tension, perfectly balancing each users weight and movements.



Built to last—

We test, then test, then we test again. The details that comprise our products are the subject of obsessive, lengthy attention. We consider every conceivable stress and strain they may encounter through a long working life, and subject them to rather more pressure than they’re ever likely to suffer, just to be on the thoroughly safe side.

It's a wonderful world, let's keep it that way—

Sustainability is written in to everything we do. From the materials we source, to the way we design and craft our products, right through to delivery. Our commitment to sustainability is embedded in every aspect of our business. In 2009 we developed a £1.5million facility called ‘Sustain’ to support our sustainability efforts. Sustain’s headquarters is a 15,000ft2 purpose built recycling centre in Lancashire, UK.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 85% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Smart and comfortable ergonomic chair

Smart, stylish and ergonomic chair which is comfortable and fully adjustable, including a forward tilt seat function that few chairs have. Delivered on time and easy to set up.

11 March 2026
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Reply from SLOUCH.

Hi Gary!

Thanks for your review! We’re so pleased to hear you’re enjoying the comfort and adjustability – especially the forward tilt, it’s a feature we put a lot of thought into!

Great to know everything arrived on time and was easy to set up too! 😊

Thanks again for choosing Slouch.

Slouch Team x

Rated 5 out of 5 stars

Pleased wit the office chair I ordered

Pleased wit the office chair I ordered. Very good quality.

9 March 2026
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Reply from SLOUCH.

Hi John!

Thanks for your review! We’re really glad to hear you’re pleased with your chair and that the quality has lived up to expectations.

Hope it keeps you comfortable for many hours ahead and if you ever need anything, just let us know. 😊

Slouch Team x

Rated 5 out of 5 stars

Comfy chair

Comfy chair which is up there with the best!

13 March 2026
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Reply from SLOUCH.

Hi Ken!

Thanks for your review! We’re really glad to hear you’re finding the chair so comfortable and being “up there with the best” is definitely high praise! It means a lot to us.

Thanks again for choosing Slouch.

Slouch Team x

Rated 5 out of 5 stars

The reviews don't lie, get one!

Designed and made in the UK. Quality product, it is robust, easy to assemble and provides great support whilst working with good adjustments (the seat slide/tilt option is a game changer) Got mine today and already my back is feeling good as normally after a day of sitting I get aches and pains). I am so glad I bought it and researched for weeks. Forget the £500-£1000 chairs you see on the reviews online, this is the one you want.

26 March 2026
Unprompted review
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Reply from SLOUCH.

Hi Will!

Thanks so much for your review, we really appreciate you taking the time to share this.

It’s brilliant to hear how quickly you’ve felt the difference, especially in terms of comfort and support throughout the day. We’re so glad the adjustments, particularly the seat slide and tilt, are working well for you. We spent a lot of time and effort into getting those features just right, so it’s great to hear they’ve been a game changer for you!

And “the reviews don’t lie” is exactly what we love to hear – that kind of feedback means a lot, especially after you spent time researching. Delighted you’re so happy with it! 😊

Thanks again for choosing Slouch.

Slouch Team x

Rated 5 out of 5 stars

Slouch Chair

Great product, quick delivery, easy set up

12 March 2026
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Reply from SLOUCH.

Hi Kate!

Thanks for your review! We’re really glad to hear everything from delivery to setup was smooth, and that you’re happy with the chair.

Thanks again for choosing Slouch!

Slouch Team x

Rated 5 out of 5 stars

Great products

Really great desk and chair and extremely helpful staff who sorted my issues promptly.

11 March 2026
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Reply from SLOUCH.

Hi Helen!

Thanks for your review! We love hearing feedback about our team, we’re really glad we could help resolve your issues quickly. It’s great to hear you’re really happy with your desk and chair too!

Slouch Team x

Rated 5 out of 5 stars

Very easy online ordering

Very easy online ordering, quick delivery, clear and helpful assembly instructions

4 March 2026
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Reply from SLOUCH.

Hi Matt,

Thanks for taking the time to leave a review! We’re really glad to hear the online ordering was easy, delivery was quick, and the assembly instructions were clear and helpful.

Thanks again for choosing Slouch 😊

Slouch Team x

Rated 5 out of 5 stars

Website was easy to use and the chair…

Website was easy to use and the chair arrived in good time and is very comfortable.

2 March 2026
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Reply from SLOUCH.

Hi Jon!

Thanks for your review! We’re glad the website made ordering simple, everything arrived on schedule, and that you're enjoying the chair.

Slouch Team x

Rated 5 out of 5 stars

Good service and great quality desk &…

Good service and great quality desk & the best & most comfortable chair I have ever used.

I am delighted with my purchases

10 March 2026
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Reply from SLOUCH.

Hi!

Wow – that’s a statement! We absolutely love hearing that our chair is the most comfortable you’ve ever used (we also agree, but may be a little bias 👀). Delighted that you’re happy with both the desk and the service too!

Thanks again for choosing Slouch and we hope to welcome you back again!

Slouch Team x

Rated 5 out of 5 stars

Great product and customer care

Easy to order, and very comfortable (or so my wife tells me). Great adjustment capability to get it just right. Also excellent customer service. I forgot to include the hard floor castors when I placed the order but Luke from the Slouch team was able to resolve the issue quickly and satisfactorily.

9 March 2026
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Reply from SLOUCH.

Hi Paul!

Thanks so much for your review! We’re really pleased the chair is comfortable and that the adjustments make it easy to get just right.

We also love hearing feedback about our team – it’s great to know Luke was able to sort the castors quickly and smoothly.

Thank-you for choosing Slouch and if there is anything else you need in the future, just give us a shout 😊

Slouch Team x

Rated 5 out of 5 stars

SLOUCH CHAIRS

We have purchased five of the slouch chairs and everyone is very happy. They are extremely comfortable for all heights, even for someone petite like me at 4ft 10! They were also very easy to put together.
I’d also like to mention the delivery driver, who was extremely helpful and really went out of his way. Such a delightful person, which you don’t come across very often.”

6 March 2026
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Reply from SLOUCH.

Hi Victoria!

Thanks so much for your review! We’re thrilled to hear that everyone is happy with their chairs and that they’re comfortable for all heights – we love that the Slouch chair is for everyone!

It’s also great to hear about your experience with the delivery driver, we love hearing when the team goes the extra mile.

Slouch Team x

Rated 5 out of 5 stars

Great Chair

Chair was really easy to put together and infinitely better than my last one.

9 March 2026
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Reply from SLOUCH.

Hi Michael,

Thanks for your review! We’re so glad to hear you found it easy to assemble and that it’s such a step up from your last chair. That’s exactly the kind of feedback we love!

Thanks for choosing Slouch.

Slouch Team x

Rated 5 out of 5 stars

Great product

Great product, worth every penny

6 March 2026
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Reply from SLOUCH.

Hi Del!

Thanks for your review! We’re thrilled to hear you think it’s worth every penny, we love to hear that!

Slouch Team x

Rated 5 out of 5 stars

Class in every aspect.

Really helpful staff who respond quickly to queries and offer sound advice and do all they can to make your Slouch experience a positive one. The chair itself is perfect for long hours of home working, providing the best levels of comfort and support. Cant recommend enough.

5 March 2026
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Reply from SLOUCH.

Hi Steve,

Thanks so much for your review! Our welcoming team is something we are so proud of! We’re delighted to hear you had such a positive experience with us and that the chair is hitting the mark for long hours of home working.

It’s great to know the comfort and support are making such a difference – we really appreciate your recommendation!

Slouch Team x

Rated 5 out of 5 stars

Lovely products

Lovely Task Chair and Table. Perfect for home office. Good quality and easy to put together. Very comfortable so would definitely recommend if you are working from home.
Great communication from customer services. Another shout out to Luke who was very fast at responding and helping with my order query.
The only set back was the courier FedEx which has been highlighted. They were a nightmare to deal with as did not deliver when they said they would and no one to speak to regarding when the package will arrive. Such a shame as Slouch were fantastic. Do not let that stop you ordering as the products are worth the hassle of FedEx!

2 March 2026
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Reply from SLOUCH.

Hi Heidi!

Thanks so much for your review! We’re thrilled to hear you’re happy with your Task Chair and Desk – it’s great to know they’ve made your home office setup super comfortable.

We also love hearing feedback about our team, so it’s fantastic to hear Luke was able to help quickly with your order. We will pass these kind words onto him, thank-you!

We’re sorry to hear about the issues with FedEx – we completely understand how frustrating that must have been. We’re always looking to improve, so we’ll pass your feedback on to FedEx to help ensure a smoother service in future.

Thank you for the recommending us to others!

Slouch Team x

Rated 5 out of 5 stars

Delivery on time

Delivery on time, well packaged.
Easy assembly, note weight of assembled chair makes it better to assemble close to where it is going to be used!
Excellent product, very comfortable, robust and easily adjustable to suit user.
Hard floor castors are excellent in use.

4 March 2026
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Reply from SLOUCH.

Hi Charles!

Thanks for your review! We’re glad your chair arrived on time and well packaged.

It’s fantastic to hear it’s comfortable, sturdy, and easy to adjust, and that the hard floor castors are working perfectly. We really appreciate your feedback!

Slouch Team x

Rated 3 out of 5 stars

OK but ...

Easy to assemble and comfortable enough.
Really annoying thing is the fact that you cannot stop the armrests sliding back and forward. You should be able to lock them where you want.

2 March 2026
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Reply from SLOUCH.

Hi,

The armrests are designed to have controlled movement, but they should still offer enough resistance to stay in place during normal use. If yours are sliding too freely, that doesn’t sound quite right and we’d love to help resolve it for you.

Please feel free to get in touch with us at Customercare@slouchonline.com, and our team will be happy to look into this and find a solution.

Slouch Team

Rated 5 out of 5 stars

Amazing chair and good build quality.

Amazing chair and good build quality.
good customizations and only 4-7 bolts and its fully assembled.

4 March 2026
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Reply from SLOUCH.

Hi James,

Thanks for your review! We’re thrilled to hear you’re enjoying the chair and its build quality.

We love being able to save our customers time and stress, so it’s great to hear you found assembly quick and straightforward with just the few bolts!

Thanks for choosing Slouch 😊

Slouch Team x

Rated 5 out of 5 stars

Expensive purchase, but worth the investment

Before purchasing my chair I had a couple of questions, due to the choices they have. I emailed customer service and they responded to me within 24 to 48 hours, providing me with a clear response that saved me money. I then went on to buy my chair, and the extras, there was a clear timeframe on when i should get my chair delivered and this timeframe was meet. The quality is very good and is easy to put together, nothing much to do, and I got all the extras. In all grate customer service, good quality product and fab delivery timeframe.

3 March 2026
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Reply from SLOUCH.

Hi Hayley,

Thanks so much for your review – we really appreciate you taking the time to share this. It’s great to hear our team could help answer your questions and make the process a bit easier for you.

We’re so glad everything arrived when expected and that you’re happy with the quality and how straightforward it was to put together. It means a lot to hear you felt the service, product and delivery all hit the mark – we hope you continue to enjoy it! 😊

Slouch Team x

Rated 5 out of 5 stars

Quick delivery and good instructions to…

Quick delivery and good instructions to build

2 March 2026
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Reply from SLOUCH.

Hi Natasha,

Thanks for your review! We’re really glad to hear everything arrived quickly and that the instructions made it easy to get set up.

Hope you’re enjoying the chair and if you ever need anything, just let us know. 😊

Slouch Team x

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