SlrHut Reviews 

8,267
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Evaluating 89 reviews, most reviewers were somewhat happy with their experience overall. Many people appreciate the competitive pricing, often finding excellent value and comprehensive bundles. Consumers frequently report quick and well-packaged deliveries, with accurate tracking and timely arrivals. Some customers also highlight positive interactions with customer service, describing them as helpful and responsive. Conversely, a small portion of people felt dissatisfied with order and product fulfillment. Some experienced significant delays, lost orders, or items that never processed. Others received products with missing or damaged components, like incorrect chargers or broken tripods, and found items unboxed without manuals. Concerns also arose regarding 'grey stock' products, US-only warranties, unexpected customs fees, and unhelpful customer service for these issues.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product, with some expressing satisfaction with their purchases,... See more

Delivery service

Users describe ambiguous interactions with delivery service, with many praising quick delivery times and good... See more

Order

Consumers find order experiences to be ambiguous, with many expressing frustration over issues like hidden... See more

Price

Customers consistently note positive experiences with price, often finding competitive pricing and good value... See more

Customer service

Clients share ambiguous opinions on customer service, with some reviewers praising the excellent... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I ordered a Nikon D7500 with professional bundle. The camera is good and came with a lot of accessories but they were all made by Ultimaxx which cannot be classed as professional! They are good eno... See more

Rated 4 out of 5 stars

Camera ordered arrived quicker than expected and was well packed. The camera itself was a lot cheaper than most of the competition. The battery charger was no of UK spec and when I pointed this out... See more

Rated 4 out of 5 stars

I was online searching for a camera deal for my partner birthday. When I contacted SLRHut I spoke to Henry who was very helpful. My partner does not receive the camera till next month, therefore I can... See more

Rated 4 out of 5 stars

Overall pleased - I ordered a lens at a bargain price and received delivery in the UK in 4 days, which is impressive. I was disappointed to learn it would not be shipped from within the UK, howeve... See more


Company details

  1. Camera shop

Written by the company

In 2002, SLR Hut’s founders began offering professional camera and camcorder equipment for sale locally in a retail store. Sales quickly expanded online and offerings were being made globally. Despite the extremely large consumer base that was built up since 2002, they noticed that most people around the world that are in the market for professional camera and camcorder equipment were not getting very good prices. These same products that our Founders were offering to their local market were being sold in the UK and other parts of the world at prices 20% - 40% higher due to manufacturers demanding MSRP pricing, enforced MAP policies with authorized retailers and currency exchange rates. The question was asked, why should consumers have to pay MSRP with such a high markup? Why can't we sell at wholesale price points to the general public? The answer was simple; WE CAN, and WE WILL. The burden of researching each corner of this global market was now placed onto their shoulders. Finally, they had figured it out, since the internet has made this world a smaller place to live and since e-commerce is a global playing field, we followed suit and quickly expand globally, from being one of our nation’s largest online supplier of consumer electronics, to being one of the world’s largest consumer electronics e-tailers. With our founders now focused in on the United Kingdom as their target market, SLRHut.co.uk was born and our brand, dedicated to a UK customer base began to build. We have massive warehouses which are always fully stocked, we also have close ties with manufacturers and distributors worldwide and are ready to fulfill your every need quickly and seamlessly.


Contact info

3.6

Average

TrustScore 3.5 out of 5

8k reviews

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No recent history of asking for reviews

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3.6

All reviews

(8,267)

86 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

For those unsure of using this company.

For those unsure of using this company. Here is a true review. First used them for an fx6 and lens bundle. Ordered with standard delivery and nothing happened. Just kept saying processing on their app. I emailed and they explained they're was a delay getting the stock in. I did panic a little after seeing some of the reviews. They apologised. Upgraded me to 2-3 days delivered free of charge and refunded me £50 as a goodwill gesture. The camera arrived a few days later and was perfect.

They are a grey kit site but the stuff is legitimate and in perfect new and boxed condition.

I since met a few other professionals and they say they use slrhut all the time without issue.

A month later I ordered an fx3 and Lens bundle and it arrived it two days. Again new boxed and perfect.

To show I'm not a robot I'm based in south Wales and Co. Is www perfectmedia.uk

12 March 2025
Unprompted review
Rated 1 out of 5 stars

Disappointing customer service

Disappointing customer service paid over £1,000 for a brand new lens which proved to be faulty sent it to camera repair direct as slr hut told me to do they were brilliant eventually got a brand new lens via camera repair direct no follow up or anything from SLR hut

11 March 2025
Unprompted review
Rated 1 out of 5 stars

Ordered a Matterport Pro 2 and it…

Ordered a Matterport Pro 2 and it arrived fairly swiftly but that was the only positive about the service. 2 weeks on and still unable to use the device due to the batteries or camera being dud. Unable to get through to tech support or sales, have occasional quick reply over email to say they are looking into it. Just avoid its not worth the slightly cheaper price/.

25 February 2025
Unprompted review
Rated 1 out of 5 stars

Awful customer service - no warranty!

I bought an Olympus TG7 at a very good rate and it arrived in a timely fashion. So far so good! After five days the camera just stopped working. I have emailed SR Hut on many occasions asking whether I should return the camera or liaise with Olympus directly. It never responded so I contacted Olympus. As the camera was a grey import it was not covered by the normal warranty and consequently I have lost my money! If you are in UK do not buy from this company unless you are not concerned with what happens if the product fails.

7 March 2025
Unprompted review
Rated 5 out of 5 stars

My first experience

My first experience was a bit annoying as my payment were not going through, but this was all dealt with when I called and spoke to a person who immediately sorted it and made the rest of the experience painless. The delivery process was good and efficient.

3 February 2025
Unprompted review
Rated 5 out of 5 stars

The service I got was superb.

The service I got was superb.
I have used SLR hut before - I am buying from the UK.
The customer service was excellent - from the speed of answering the phone [i called several times]. I paid extra for a quick delivery and within 48 hours it arrived as described.
A great experience - companies here in the UK could learn from SLR

20 February 2025
Unprompted review
Rated 5 out of 5 stars

Photomicroscopy

SLR Hut provides a huge range of cameras that allowed me to find a suitable body only Canon slr at a low price for my microscopy photos. The EOS 2000D at 25mpixels gives less camera shake on the images and far improved image quality as compared to the one I was using. The delivery was notified and was delivered respectfully.

7 February 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service. They added a 5 year warranty for free because the camera was an ex display but had never been used or touched as it was behind glass. Delivery came fast from US to UK, took about 4 days total. Arrived well packed, everything looked new. Great price on the bundle. Loads of extras, lens, filters, batteries, charger on and on.. very happy with purchase. Fantastic experience overall and best price on the market, even out did eBay and other sources online. Highly recommend 👌

31 January 2025
Unprompted review
Rated 5 out of 5 stars

I bought an OM TG-7 camera and…

I bought an OM TG-7 camera and accessories which was loads cheaper than any UK retailer for just the camera never mind everything else that came with the camera such as an SD card, two extra batteries, UV filter, etc etc.
Arrived in about five days. Unbelievably quick!
Highly recommended on my experience

25 January 2025
Unprompted review
Rated 5 out of 5 stars

It’s not often that I respond to…

It’s not often that I respond to requests for feedback but because I have now twice bought from SlrHut I know are worth it!
On both occasions not only was the price the best available but they also match it with incredible delivery speed.

23 January 2025
Unprompted review
Rated 5 out of 5 stars

A faultless experience

Clearly quite a few negative comments and reviews, but my experience was faultless. I did pay for express delivery, and the product clearly did come from the US (Which is fine, as I have bought a lot of camera equipment from the US), but it was as described and on time. Cannot ask for more than that!

21 January 2025
Unprompted review
Rated 5 out of 5 stars

Wow, wow, wow!

Wow, wow, wow!! I took a gamble with this camera and all it's accessories - what is it they say, if it sounds too good to be true then it probably is...well this isn't!! Amazingly fast delivery, the Nikon D7500 camera and the whole bundle of accessories are amazing. The camera alone costs more than everything I received. My daughter (and I) is absolutely thrilled!! So if you are in two minds, don't be, these guys are outstanding!

17 January 2025
Unprompted review

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