Pretty good, soft and comfortable but colours not a good match for the website images, and one sock got a snag on the first wear
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Very nice material i bought 2 the waffle sets. However the bottoms had a rather small waist lines.
Took a little longer than I would have ever expected. Almost exactly a month from purchase to delivery to the US. I was also charged with custom fees which I was later told shouldn’t have happened but... See more
Company replied
Wonderful customer service, and my kids love these soft waffle jammies. We can't find anything like this is the US so I'm grateful they are made available to us. The only thing I would mention is the... See more
Company replied
Company details
- Children's clothes shop
- Baby Clothing Shop
- Clothes and fabric manufacturer
- Clothes and fabric wholesaler
- Men's clothes shop
- Ladies' clothes shop
Written by the company
Slugs & Snails is a multi award winning eco clothing brand that specialises in children's cotton tights, socks and loungewear. All our products are unisex and GOTS certified organic cotton. We also have a large adult collection with mirrors our kidswear, so you can get grown up versions of our tights, socks and waffle cotton sets. Designed with love in the West of Ireland, Slugs & Snails offers luxury ethical basics for all the family.
Contact info
Ireland
- slugsandsnails.ie
4.4
Excellent
238 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
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Excellent quality apparel and always…
Excellent quality apparel and always the best customer service!
6 November 2023
Excellent service and quality as…
Excellent service and quality as always. Collections are getting better and better!
20 September 2023
Lovely quality pjs....favourite for the…
Lovely quality pjs....favourite for the cooler months!
20 September 2023
Always fantastic customer service
Always fantastic customer service, and gorgeous products. I excitedly return as a customer again and again!
20 September 2023
Amazing quality
Amazing quality! I want more waffle sets. The two sets I have are worn in rotation, I’m addicted, so comfy. Pre ordered my items and received it as soon as stock came in. Great communication!
20 September 2023
Reply from Slugs & Snails
Thank you Sarah! They are quite addictive those waffle sets! We keep adding more colours because we want them ourselves!
Fabulous waffle sets and socks
Fabulous waffle sets and socks. Very happy with the quality and cotton material. Fun colors too. Fast easy shipping to Canada. Thanks.
11 September 2023
Reply from Slugs & Snails
Thank you Nikki, the shipping to Canada outside of this crazy Christmas rush is very fast, we are so glad you can access our lovely products 😊
Lovely pyjamas
Excellent customer service fast delivery and beautiful comfortable pyjamas as always
17 September 2023
Love this brand
Love this brand! I purchased the waffle sets. The material washes so well and they are gorgeous.
I ordered a second about two days after the first and they refunded me the postage on the second to combine the two. You could only get this type of thoughtfulness on all Irish brands. So appreciative.
17 September 2023
Reply from Slugs & Snails
Thank you! We always try to be good value for money. Shipping has been a total nightmare this season so we are thrilled to see a happy customer!
Child doesn't want to wear any other clothes!!!
High quality products.
Ethically produced.
Irish company.
Child *loves * the clothes.
Quick delivery
Good communication.
Just wow!
17 September 2023
Best loungewear ever
Love the colours, the quality, design and the friendly people behind the brand.
29 September 2023
Unprompted review
Will be a returning customer!
My husband ordered a waffle set for both him and me. Both sets are true to size and are absolutely gorgeous (we got the retro sets). They are very warm and of very good quality, I can see them lasting a long time! I highly recommend the waffle sets if you're looking to buy some nice lounge wear for the colder weather.
(My only complaint is that there is a tag on the inside of the top and it is very itchy, and even after cutting it down as far as possible I can still feel it at times. My husband and I are both autistic, so this may not be an issue for people without sensory issues. On the bright side, my husband contacted the company on Instagram to give feedback on this and they were absolutely lovely and very open to the feedback. They were already aware of the issue but due to laws they can't sell the clothes without tags but they are looking to see if there is anything that they can do about it.)
22 September 2023
Unprompted review
Reply from Slugs & Snails
Amazing feedback, thank you so much!
Lovely to talk to & Great Service
Lovely to talk to & Great Service!
very nice & soft clothes
1 September 2023
Unprompted review
Reply from Slugs & Snails
Thank you!
Reply from Slugs & Snails
Hello Inge, we are sorry trust pilot sends review emails before our shipments have landed in some locations, we know it’s frustrating but in order for us to run promotions like our two month long free global shipping, we have to send our mail with national mail services which take a little longer than couriers but nothing too excessive in general. I think we spoke on the phone and explained how we ship, our system says your mail was received so we are just checking?
Fast delivering and good quality
21 June 2023
The products are beautiful great…
The products are beautiful great quality wash so well I love buying them for all 3 of my Grandchildren....The service is so quick
19 June 2023
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