I bought a Hay Sowden toaster from Smallable a while ago (just over 3 years ago) and while I understand I cannot seek to have any refund as it is well outside the time period, I am writing to registe... See more
Company replied
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Quick turnaround all the way to Florida. I thought the vitamins were very fresh. The only thing I didn't like was paying additional fees for the customs charges. I know this is out of the company'... See more
fast delivery, very cute little video camera, I tried it out! Giving it to my grandson for his birthday at the end of the month. I have high expectations and know everything is quality i gave him the... See more
The listing photo did not match the item received. I reached out about a return with no response back. Edited review to add that smallable quickly reached out very apologetically and offered a retu... See more
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Company details
Written by the company
Much more than an e-commerce fashion and design website or a simple product catalogue, Smallable seeks to offer you a whole world around the family with a hand-picked selection of brands. Brands you won’t find anywhere else, exclusives, permanent new arrivals and capsule collections with the crème de la crème of women's fashion, home interiors and designer children's clothes, or with the most prominent designers.
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4.2
Great
26K reviews
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highly recommended - smallable!!
I am a regular customer of smallable since my baby was born few years ago, because they provide a greatly curated selection of products for babies and kids! Smallable always select the best from the market, shopping at smallable saved me a lot of time of doing research to study about different brands! their products are always at very high quality in all aspects! beautiful, cute, elegant, meeting all global safety standards etc! and their customers service is also very excellent! they are very understanding and considerate, and they provide prompt and helpful support! the CS even goes an extra mile to help the customers whenever they are in needs, which is very much appreciated! and one more important thing is, their products arrived in speedy delivery from other side of the globe!! they are really efficient!! I will continue to shop from smallable!!
27 February 2026
Unprompted review
Very fast shipping and price is good on sale.
Very fast shipping and they even reimburse the customer fees that we pay upon receiving goods. The prices when it’s on sale are also cheap.
6 February 2026
Broken mirror
The mirror that arrived was broken and so contacted the customer service and they acted promptly to sort out the problem.
7 February 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The worst customer service experience I’ve ever had.
I have been trying to return my package and contacted them 4 times to get my return label. Their system repeatedly stated that a label was generated, but I never received one.
Despite multiple follow-ups, I received no response regarding my issue. Instead, I kept receiving emails asking me to rate your service. This was my first order and it will definitely be my last. Extremely disappointing experience.
20 February 2026
Unprompted review
Reply from SMALLABLE
Hello,
We are sincerely and deeply sorry to read your message. The experience you describe does not in any way reflect the level of service we aim to provide at Smallable.
We fully understand your frustration regarding the return label as well as the lack of response to your follow-ups, and we would like to offer our most sincere apologies for this situation.
Unfortunately, we do not have any details here that would allow us to identify your order or your case in order to assist you immediately. Could you please write to us at bonjour@smallable.com
, for the attention of Kahina, specifying your order number and the details related to your request?
We truly hope to resolve this issue as quickly as possible and to do everything necessary to provide you with a satisfactory solution.
Kind regards,
Smallable Customer Service
I really liked the item
I really liked the item, I believe smallable is a collection of remarkable brands.
I would appreciate it if there could be one free return/order, in order to make it easier for the client to change the size if needed.
19 February 2026
Didnot get any response from Smallable…
Didnot get any response from Smallable for 2 weeks after I received my order to deal with the customs fees.
19 February 2026
Reply from SMALLABLE
Hello,
Thank you for taking the time to leave us a comment. As you know, Smallable is a company based in France, so it is perfectly normal that you were asked to pay customs fees upon receipt.
As we indicated on our website, certain destinations are subject to customs fees on incoming packages.
After checking, we responded to your request on the same day. We therefore do not understand why you did not receive our message.
We thank you for your understanding and hope to offer you a better experience with your future orders.
Regards,
Kahina
Smallable Customer Service
The company is good in that it makes…
The company is good in that it makes products available worldwide.
But the shipping cost is really expensive! Surely we don't need to use DHL for this item?
7 February 2026
No response AGAIN! No return labels
I'm am back on Trustpilot as i have not heard from the customer service team only through here when i gave a review on the 12/02/25. I am still waiting to hear back directly regarding the return labels handle by Smallable's expense due to incorrect item delivered.
However a response to my personal email with an update would be much appreciated, i hope to hear back. This is really disapointing customer service and poor that I been ignore and have to come back on to Trustpilot to make another review to get a response from Smallable.
16 February 2026
Unprompted review
Reply from SMALLABLE
Hello,
We sincerely apologize for this situation and fully understand your frustration. After checking, we did respond to your emails, but it is possible that our messages went to your spam folder or were not received.
To provide you with a quick solution, we will contact you today or tomorrow by phone to resolve the issue with your return label directly.
We thank you for your patience and hope to rectify this experience as soon as possible.
Best regards,
Smallable Customer Service
Beautiful online store
6 February 2026
Shirt doesn’t fit - returns are to France
Shirt doesn’t fit. I need to return it. But there is no returns label. The return address is France. So postage is going to cost a fortune. I had assumed it was a UK company - the name is English. I won’t order from them again.
18 February 2026
Reply from SMALLABLE
Hello,
We are sorry to hear that the shirt does not suit you and that you were disappointed with the return process.
We fully understand that the lack of a return label and the fact that the return address is located in France can generate significant costs for our international customers. We are aware of this issue and are currently working on implementing more suitable solutions for our customers outside France, in order to simplify returns and reduce their cost.
We are also sorry for the confusion regarding our location. Although our name may be misleading, we are indeed a French company and all information relating to our headquarters and our return policy is clearly stated on our website.
We sincerely regret that this experience has led you to no longer wish to order from us. Your feedback is valuable and helps us improve our services.
Kind regards,
Kahina
Smallable Customer Service
Reply from SMALLABLE
Hello,
Thank you!
We are happy to hear that you are satisfied.
Best regards,
Customer Service
Perfect
Perfect ! Fast, efficient, good product. Nothing more to say ! Go on that site !
11 February 2026
Smallable never disappoints
Smallable never disappoints. Fast shipping, everything arrives nicely packaged.
5 February 2026
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