I bought a Hay Sowden toaster from Smallable a while ago (just over 3 years ago) and while I understand I cannot seek to have any refund as it is well outside the time period, I am writing to registe... See more
Company replied
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Quick turnaround all the way to Florida. I thought the vitamins were very fresh. The only thing I didn't like was paying additional fees for the customs charges. I know this is out of the company'... See more
fast delivery, very cute little video camera, I tried it out! Giving it to my grandson for his birthday at the end of the month. I have high expectations and know everything is quality i gave him the... See more
The listing photo did not match the item received. I reached out about a return with no response back. Edited review to add that smallable quickly reached out very apologetically and offered a retu... See more
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Company details
Written by the company
Much more than an e-commerce fashion and design website or a simple product catalogue, Smallable seeks to offer you a whole world around the family with a hand-picked selection of brands. Brands you won’t find anywhere else, exclusives, permanent new arrivals and capsule collections with the crème de la crème of women's fashion, home interiors and designer children's clothes, or with the most prominent designers.
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4.2
Great
26K reviews
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Fast
Fast, efficient, amazing assortment of brands and products. Just wish duty fees to Canada weren’t so high, otherwise Id order even more!
3 March 2026
Wide range of great products
Wide range of great products, quick delivery, always the right decision
23 February 2026
Great product with excellent service
27 February 2026
May use AI-assist with repliesRead more
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I chose to order from Smallable because…
I chose to order from Smallable because their shipping cost seemed reasonable. Unfortunately, when my package reached customs, I was expected to pay nearly three times more in additional fees, which completely changed the total cost of my order.
To their credit, customer service was friendly and took accountability when I emailed them. However, the lack of clear upfront communication about the true cost was very disappointing. I won’t be ordering again.
28 February 2026
Reply from SMALLABLE
Hello Giulianna,
Thank you for taking the time to share your experience.
We are sincerely sorry for your disappointment regarding the fees applied to the arrival of your package. Any customs fees and import taxes are indicated when choosing the delivery method, as they may be requested by the customs authorities of the country of destination and remain independent of our control.
However, we understand that these costs can be frustrating and we are continuously working to make this information more visible and clearer when placing an order.
We also thank you for your positive comment regarding our customer service.
Best regards,
Smallable customer service
Extra duties
Once my package arrived in the US, I was charged another $105 USD of duties and fees.
26 February 2026
Reply from SMALLABLE
Hello Faigy,
Thank you for your feedback.
For deliveries to the United States, customs fees and import taxes may indeed be requested by the carrier upon arrival of the package. These fees are set by the customs authorities of the destination country and remain independent from our site.
This information is indicated when choosing the delivery method. We take your comment into account and will work to make this information even more visible in order to avoid any confusion.
We remain at your disposal if needed.
Best regards,
Smallable customer service
Fantastic
Fantastic, as always!
Best choice of products, best brands and absolute best customer service! No hidden fees, additional taxes get refunded and eveyone is super helpful! I am a dedicated customer for over five years now!
27 February 2026
Great selection of items returning is…
Great selection of items returning is expensive should be free as already paying to send
4 October 2025
Top!!!!!!!
15 February 2026
Received a Totally broken design lamp
I bought a Piet Hein Eek lamp, which is a ceramic piece and therefore very fragile. Unfortunately, it arrived completely broken. It wasn’t packed with any protective material and there were no “handle with care” stickers on the package. I don’t understand why such a high-end design piece would be shipped this way. It simply doesn’t make any sense to me. Since it was the last item available, I decided to keep it and try to repair the lamp.
15 February 2026
Reply from SMALLABLE
Hello Marjolijn,
We are sincerely sorry to hear that your lamp Piet Hein Eek has arrived damaged.
However, we pay particular attention to the preparation of our shipments, especially when it comes to fragile ceramic pieces and high-end design. We deeply regret that the quality of packaging was not up to par in your case.
Our customer service has sent you a message in order to offer you compensation adapted to the situation.
We thank you for your feedback, which allows us to improve our procedures, and remain of course at your disposal.
Best regards,
Smallable customer service
Very efficient and detailed care
Very fast and efficient and detailed care, I'm happy for the service
24 February 2026
Not too long to wait and the service…
Not too long to wait and the service of keeping me updated was great thank you.
13 February 2026
5 stars
5 stars.
The shipment was quick. The products were just as I was hoping for.
Full adoration for Smallable!
12 February 2026
overall great purchasing and delivery experience
the products are awesome
fast and proper delivery
24 February 2026
You did great
You did great! Amazing product!
I was very dismayed to get my Trump Tariff call from the shipper, demanding an extra 30% ransom (tariff + handling of the tariff process by the shipper)
Grrrr…
25 February 2026
2 months later no delivery, no refund
Update on 2 March response. 9 March still no sign of refund and no response to emails. Avoid! I purchased a pair of trainers in December. All fine. Purchased another pair 5th January. Chased delivery numerous times. Assured each time by Smallable that they were investigating but never received an update. Requested a refund as no delivery. They agreed, but only for when delivery company found them. 2 months later nothing. No trainers, no refund.
1 March 2026
Unprompted review
Reply from SMALLABLE
Hello Anna,
We are sincerely sorry for this experience and for the delay you encountered.
After verification, we confirm that your refund has been validated today. This one will appear on your account according to the usual banking deadlines.
We fully understand your frustration with the lack of visibility regarding the carrier investigation and regret this situation beyond our control.
Rest assured that your satisfaction remains our priority and we remain at your disposal if needed.
Best regards,
Smallable customer service
I didn't love my experience
I just don't love the product, and I wish it was easier to return it. I also didn't realize it would be shipping from France and that I would have to pay duties on it at the time of ordering.
20 February 2026
Reply from SMALLABLE
Hello,
We are sorry to hear that you are not completely satisfied with the product.
Regarding shipping and customs fees, we understand that this can be an unpleasant surprise. Orders are shipped from France, and for deliveries outside the European Union, duties and taxes may be applied by the customs authorities of the destination country. This information is specified at checkout and in our delivery terms and conditions, but we sincerely apologize if this was not clear enough when you placed your order.
We also understand that you would like a simpler returns process. We are constantly working to improve the experience for our international customers, particularly by making the returns process easier.
Kind regards,
Kahina
Smallable Customer Service
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