Smalls Merino Reviews 

192
•
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

Since buying my children vests and then treating myself to some, I have branched out to try their long sleeved t shirts and now their socks and snoods. My daughter was delighted with her socks and put... See more

Rated 5 out of 5 stars

I've ordered a few items from Smalls and I've been really pleased with them. I'm interested in being more sustainable and buying less, doing less laundry and taking less with me when travelling. In... See more

Company replied

Rated 4 out of 5 stars

easy to order excellent quality product. bad bit delivery by DPD let you down shockingly bad, it is not just you DPD is terrible everywhere to the extent that i have a policy of not purchasing from co... See more

Rated 5 out of 5 stars

I basically haven’t taken these off since I got them.... ok, a little hyperbole but these are frankly amazing! Price and size were my worries: the prompt site chat directly with EJ gave lots of reassu... See more

Company replied

Company details

  1. Clothing Shop
  2. Activewear shop
  3. Children's clothes shop
  4. Ladies' clothes shop
  5. Winterwear Store
  6. Youth Clothing Shop

Written by the company

Multi Award winning Ethical Sustainable and Traceable Merino Essentials for Layering & Lounging. A British brand with New Zealand heritage, Smalls brings you the best Merino the world can offer. “We are about buying less and choosing well, and working with very best makers, farmers and mills.” From Happy Sheep. We ONLY work with ZQ Merino certified farms, ensuring our wool is held to the highest standards of farming, land management and animal welfare. Our fabric mill in Italy is the only one in the world with EMAS certification and 100% vertical supply chain. We have partnered with a family run factory in Portugal to make our Smalls with love.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

192 reviews

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4.5

All reviews

(192)

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

All round spot on

The product is great, nicely packaged and very prompt personal service...would definitely use them again!

10 December 2020
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Reply from Smalls Merino

Yay! Thank you! Emma x

Rated 5 out of 5 stars

Might be the best trousers in the…

Might be the best trousers in the world! Super comfy and very well made. Responsive team and fast shipping!

9 December 2020
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Reply from Smalls Merino

Yay, thank you thats so wonderful to hear. Emma

Rated 5 out of 5 stars

They are kind

A hiccup in the order meant it took longer than expected but I received a pair as a gift as compensation which was a lovely surprise. I love the socks, the quality, the length, the top band that doesn’t feel too tight but stays up. I want more.

7 December 2020
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Reply from Smalls Merino

Thank you so much, it makes us happy that you are happy x

Rated 5 out of 5 stars

A brilliant service and superb…

A brilliant service and superb attention for a client! I am excited to receive the goods and present them as Christmas gifts to my family. I bet they will like it a lot!

5 December 2020
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Reply from Smalls Merino

Thank you so much for your order!

Rated 5 out of 5 stars

Wonderful products

Wonderful products! Great service!

20 November 2020
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Reply from Smalls Merino

Thank you - we are only happy when our customers are happy! Emma x

Rated 5 out of 5 stars

Sockcess!

As this is my second review that should give a good hint on quality, customer service and generally how delighted I am with these products! I bought the socks but have waited a few weeks before leaving a review... a brilliant purchase and will get more when the navy ones are back. The fit to the heal is perfect. They are knee length and the construction means they don’t fall down or loose grip after several weeks of pretty much constant wear. Warmth is great and breathable - no sweaty feet. Wore all day in sheepskin lined boots; I was toasty warm and comfortable all day outside. Highly, highly recommended.

2 November 2020
Unprompted review
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Reply from Smalls Merino

This is amazing thank you!

Rated 5 out of 5 stars

Amazing quality and the best Customer Service

Products are such high quality and gorgeous. The wool is so soft and lovely against the skin. Love that they regulate heat keeping cool or warm and also the benefits for eczema sufferers. The presentation of the products when they are delivered is wonderful. You can see that they have been lovingly pressed and wrapped and I love that they are responsibly packaged. It is clear that the company is caring and responsible. I had a small problem with one item and the Customer Service was the best I have ever encountered. They are responsive answering almost immediately and immediately resolved the issue going over and above anything I would have expected. I will absolutely be ordering again.

30 October 2020
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Reply from Smalls Merino

thank you for this amazing review! Emma xxx

Rated 5 out of 5 stars

We have been wearing Smalls for three…

We have been wearing Smalls for three years now. The colours are wonderful - warm autumn day like wonderful, they items are comfy and soft. My children pick Smalls items over other pieces most of the days.

19 October 2020
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Reply from Smalls Merino

This has made my day! Thank you! Emma x

Rated 5 out of 5 stars

Really happy with smalls

Really happy with smalls. I've been using them for a couple of years for my son and I bought some for my daughter as well, but I will be passing by son's vest to my daughter as they last for ever.

19 October 2020
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Reply from Smalls Merino

This is so wonderful, thank you so much xx

Rated 5 out of 5 stars

Thank you Smalls for your quick and…

Thank you Smalls for your quick and kind response. Your products are the best for adults and kinds. Very easy to wash, and perfect after two years of intense use.

17 October 2020
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Reply from Smalls Merino

Thank you! Emma xx

Rated 5 out of 5 stars

Prompt and helpful communication

Prompt and helpful communication. Very accommodating with an exchange request. Fabulous products - wonderful quality

16 October 2020
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Reply from Smalls Merino

Thank you, we hope you love them for a long long time! Emma xx

Rated 5 out of 5 stars

I have bought kids vests

I have bought kids vests, snoods and blankets. They are beautiful and such fine quality. They have held up so well over the years and my hoys are not careful wearers! I also love the friendly and very personal customer service. Will buy again.

14 October 2020
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Reply from Smalls Merino

Thank you Kate! We love our customers! Emma xx

Rated 5 out of 5 stars

My daughter finds these vests…

My daughter finds these vests comfortable. It fits (and washes) well and keeps her chest warm. Arrived super fast too!

14 October 2020
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Reply from Smalls Merino

Yay, thank you! Emma xx

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