They are the best content providers for your money. They are intuitive, professional, and creative. Their content is of high quality and they create stunning graphics. Leaving the posting in their han... See more
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See what reviewers are saying
I initially signed up and didn't like the posts at all. I worked with the customer service and they switched me to a new designer easily. The new designer was perfect and her name is Bea. I fully rec... See more
Company replied
Smarcomms is the real deal when it comes to social media management. From the jump, their team has been super professional and on point with understanding my brand and hitting my target audienc... See more
Company replied
Avoid unless you want cookie cutter content poorly designed and with little input or creativity. Simple things like not using the company logo just randomly adding their own version of the logo, vid... See more
Company details
Written by the company
Smarcomms helps businesses save time & increase engagement + ROI on social media with customized content that delivers exceptional value.
Contact info
32 Kinburn Street, SE16 6DW, London, United Kingdom
- enquiries@smarcomms.com
- smarcomms.com
4.4
Excellent
62 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Avoid if you really value your time and mental health
I have used Smarcooms services for two months, which was the worst experience ever. Instead of having peace of mind and more time to dedicate to my business, I got more stress and had to spend even more time chasing and ensuring the content was suitable for my audience.
1. Their customer support is unhelpful and condescending.
2. They misleadingly advertise their plans as a number of posts per week, deliver what was agreed for the first week and then change the number of posts to a monthly basis. I was paying for five posts per week, and they changed that to 20 posts per month and wouldn’t listen to the fact that five posts per week are not the same as 20 posts per month. I had full weeks with only three or two posts scheduled against it. When I complained, I was given a patronising answer that I should do the maths as all months have four weeks, and that’s universal knowledge (although everyone knows that a year has 52 weeks, so that’s incorrect, not to mention patronising)
3. I had to chase for my content to be prepared constantly.
4. Request to revise the content for approval was not actioned promptly
5. Lazy content preparation, I had a massive array of pictures at their disposal, and they hardly used any of them to build trust with my audience and showcase my products.
If you are looking for good quality and engaging content and to be treated with respect and professionalism, AVOID Smarcooms, as you will not get your money’s worth.
I DO NOT RECOMMEND THIS COMPANY.
7 December 2022
Unprompted review
Reply from Smarcomms
We apologise for the negative experience you had with our services.
It is never our intention to disappoint our customers, and we take all feedback seriously.
We will do our best to address the issues you mentioned and improve our services in the future.
We would be more than happy to offer you 2 weeks of free social media content as an apology.
Our priority is ensuring each customer has a first class experience with Smarcomms.
Thank you for bringing these issues to our attention, and we hope to have the opportunity to provide you with a better experience in the future.
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