Just had my account suspended and I have sent email asking why as can't do live chat unless you are signed in. Still waiting for a proper response after 3 days.
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Opened an account as I've not had another exchange account since joining Betfair years ago. Anyone trying to establish themselves in this niche market is going to find it tough competing ag... See more
Company replied
I am using several years now. But week ago they requested documents from me which i provided. They dont talk to me on email and wont let me login to acess their live chat
Company replied
Great customer service on the issues I had encountered. Thankyou
Company replied
Company details
Information provided by various external sources
Smarkets is the company fusing sports betting, prediction markets and financial technology into a sleek exchange.
Contact info
United Kingdom
- support@smarkets.com
- smarkets.com
2.6
Poor
595 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Explained the problem I has
Explained the problem I has, so I could understand it.
1 September 2024
Unprompted review
Everything dealt with expertly.
28 August 2024
Unprompted review
Easy to use website
Easy to use website. Far better than high street betting shops.
28 August 2024
Unprompted review
Returning Customer
I recently returned to Smarkets after trying other exchanges and I must say I was impressed with the customer support arond the verifications that you have to go through, which Im not a great fan, and was done quite quickly. The liquidity is quite good in most sports with the exception of greyhound racing. My overall impression is that the site is growing rather than going backwards as some of the previous comments suggest. Its a pity that there isnt an API in place like Betangel, Geeks toy etc this would greatly enhance the customer experiance and interaction with the site and I am certain that this would grow the platform even more. I would have given five stars otherwise:O)
21 August 2024
Unprompted review
Hi Smarkets I find offer great value
Hi Smarkets I find offer similar prices as betfair or better.
I find them a lot better then your other
Normal bookmakers price which are y
Very poor value
You must at else check it out
Or just take the bookies poor value
Your feel like a mug then
21 August 2024
Unprompted review
Bad at paying on time withdrawals are…
Bad at paying on time withdrawals are useless
19 August 2024
Unprompted review
Customer service was excellent
Customer service was excellent, fast and solved my query first time.
19 August 2024
Unprompted review
Reply from Smarkets
Hi Dave,
Thank you very much for your review.
We are happy to hear that your journey on Smarkets has been a positive one.
Please do not hesitate to reach out to us via live chat or email on support@smarkets.com if you need any assistance or if you wish to pass on further feedback.
Wishing you a great rest of your day.
Kind regards,
Oliver
Smarkets Customer Support Team
Dreadful withdrawal timescales
The website, the prices, customer service in general, everything is great about Smarkets. Except one thing. And unfortunately it's a big one. I've just had it clarified that withdrawals take SIX hours. Not instant like Betfair, Skybet, Bet365, William Hill, yes just about every bookmaker going. Smarkets take six hours. In this day and age, with the technology there is, that is simply shambolic. Hence my middle of the road rating. If they sped up their withdrawals, they'd be an easy 5 stars.
17 August 2024
Unprompted review
Reply from Smarkets
Hi Richard,
Thank you very much for your feedback.
The pending withdrawal is indeed currently at 6 hours, we do apologise for the inconvenience this brings. For future reference, a withdrawal will be automatically processed if you have not had a bet settled within the previous 6 hours.
All withdrawal processing time information can be found here: http://smrkts.co/2qtk1BA
Please do not hesitate to reach out to us via live chat or email on support@smarkets.com if you need any assistance or if you wish to pass on further feedback.
Wishing you a great rest of your day.
Kind regards,
Oliver
Smarkets Customer Support Team
i find its easy to follow because its…
i find its easy to follow because its set up correct every thing is set up right no hassel i have been with other exchanges and find smarkets is the best thats all i can say i dont want to slag any body off so we will leave it at that keep up the good work smarkets.
1 August 2024
Unprompted review
Reply from Smarkets
Hi Francis,
Thank you very much for your review.
We are very happy to hear your journey on Smarkets has been a enjoyable one. We have indeed worked hard to keep the site as organised as possible making for a easy user experience.
Please do not hesitate to reach out to us via live chat or email on support@smarkets.com if you need any assistance or if you wish to pass on further feedback.
Wishing you a great rest of your day.
Kind regards,
Oliver
Smarkets Customer Support Team
Fab platform for match betting
Fab platform for match betting and the customer service have been really helpful and helped me with a problem I had.
12 August 2024
Unprompted review
Reply from Smarkets
Hi Sw,
Thank you very much for your review.
We are happy to hear your time at Smarkets has been an enjoyable one, with our Customer Service team being helpful.
Please do not hesitate to reach out to us via live chat or email on support@smarkets.com if you need any assistance or if you wish to pass on further feedback.
Wishing you a great rest of your day.
Kind regards,
Oliver
Smarkets Customer Support Team
Very Impressed
Early days but so far very impressed. Easy deposits and withdrawls via credit card, friendly customer service. Easy site to navigate around. No issues at all, Awesome!! I wish all sites were like this.
8 August 2024
Unprompted review
Reply from Smarkets
Hi dreamsaction,
Thank you for leaving a Smarkets review.
We are always looking for customer feedback so your comments around your experience are much appreciated. Our main aim is to offer the best possible experience to our customers.
We would like to thank you for the positive comments regarding your payment experience as well as our customer support team.
Please do not hesitate to reach out to us via live chat or email on support@smarkets.com if you need any assistance or if you wish to pass on further feedback.
Wishing you a great rest of your day.
Kind regards,
Audrey
Smarkets Customer Experience Team
A good experience.
I signed up for a Smarkets account some time ago.
I have to say that it's been a very good experience.
7 August 2024
Unprompted review
Reply from Smarkets
Hi David,
Thank you for leaving a Smarkets review.
We are always looking for customer feedback so your comments around your experience are much appreciated. Our main aim is to offer the best possible experience to our customers.
Please do not hesitate to reach out to us via live chat or email on support@smarkets.com if you need any assistance or if you wish to pass on further feedback.
Wishing you a great rest of your day.
Kind regards,
Audrey
Smarkets Customer Experience Team
SMarkets great chat help
SMarkets particularly Alice were very patient and helpful in rectifying an issue regards verification.
7 August 2024
Unprompted review
Reply from Smarkets
Hi Stephen,
Thank you for leaving a Smarkets review.
We are always looking for customer feedback so your comments around your experience are much appreciated. Our main aim is to offer the best possible experience to our customers.
We would like to thank you for the positive comments regarding our support team.
Please do not hesitate to reach out to us via live chat or email on support@smarkets.com if you need any assistance or if you wish to pass on further feedback.
Wishing you a great rest of your day.
Kind regards,
Audrey
Smarkets Customer Experience Team
Excellent customer service
I was very satisfied to have my smarkets account changed over with different bank accounts. It was nice to get the help, as my banks made this harder than it should have been. Alice the advisor was vey helpful and resolved my bank issue fast.
7 August 2024
Unprompted review
Reply from Smarkets
Hi Craig,
Thank you for leaving a Smarkets review.
We are always looking for customer feedback so your comments around your experience are much appreciated. Our main aim is to offer the best possible experience to our customers.
We would like to thank you for the positive comments regarding our support team.
Please do not hesitate to reach out to us via live chat or email on support@smarkets.com if you need any assistance or if you wish to pass on further feedback.
Wishing you a great rest of your day.
Kind regards,
Audrey
Smarkets Customer Experience Team
Don’t ever use this site..they try and…
Don’t ever use this site..they try and steal your money and try and make it your fault…IMHO…they were great..now are scum
30 July 2024
Unprompted review
Reply from Smarkets
Hi Paul,
Thank you for leaving a Smarkets review.
We are very sorry to hear about your recent negative experience regarding your account. Rest assured that our intention is never to steal any money. I do apologise in case there was any misunderstanding.
As this relates to a specific account, we recommend contacting us directly at support@smarkets.com and we will get back to you as soon as possible.
When emailing us, please use the same email address linked to your account with us.
Unfortunately, due to GDPR, we are unable to deal with specifics of a complaint publicly.
Wishing you a great rest of your day.
Kind regards,
Audrey
Smarkets Customer Experience Team
Smarkets let customers down!
Please look elsewhere than Smarkets. I was in a bet and had the opportunity to cash out when they froze everything due to a technical error and I lost money. Smarkets have really let their customers down. Go for Betfair or someone else, you will thank me for it.
28 July 2024
Unprompted review
Reply from Smarkets
Hi Lance, Thank you for sharing your review of Smarkets. We're sorry to hear about the recent issues with your account. We value all customer feedback and appreciate your comments about your experience. Our goal is to provide the best possible service to our customers. However, due to GDPR regulations, we cannot discuss account-specific issues on this platform.
Can you please drop me an email to support@smarkets.com? By requesting Kevin, I will personally take a look at this myself for you.
Kind regards
Kevin
Smarkets Customer Experience Team
Excellent betting exchange
Excellent exchange, plenty of liquidity and good range of markets
26 July 2024
Unprompted review
Reply from Smarkets
Hi Derek,
Thank you for leaving a Smarkets review.
We are always looking for customer feedback so your comments around your experience are much appreciated. Our main aim is to offer the best possible experience to our customers.
We would like to thank you for the positive comments regarding our exchange and the markets we offer.
Please do not hesitate to reach out to us via live chat or email on support@smarkets.com if you need any assistance or if you wish to pass on further feedback.
Wishing you a great rest of your day.
Kind regards,
Audrey
Smarkets Customer Experience Team
Reply from Smarkets
Maria,Thank you for leaving a 5* Smarkets review.
We are always looking for customer feedback so your comments around your experience are much appreciated. Our main aim is to offer the best possible experience to our customers.
Please do not hesitate to reach out to us via live chat or email on support@smarkets.com if you need any assistance or if you wish to pass on further feedback.
Kind Regards
Michelle
Smarkets Customer Experience Team
Reply from Smarkets
Thank you for leaving a 5* Smarkets review.
We are always looking for customer feedback so your comments around your experience are much appreciated. Our main aim is to offer the best possible experience to our customers.
Please do not hesitate to reach out to us via live chat or email on support@smarkets.com if you need any assistance or if you wish to pass on further feedback.
Kind Regards
Michelle
Smarkets Customer Experience Team
First time using the site
First time using the site, It is easy to use and has great support!
25 July 2024
Unprompted review
Reply from Smarkets
Liam, Thank you for leaving a 5* Smarkets review.
We are always looking for customer feedback so your comments around your experience are much appreciated. We would like to welcome you to Smarkets 😊.
Our main aim is to offer the best possible experience to our customers.
Please do not hesitate to reach out to us via live chat or email on support@smarkets.com if you need any assistance or if you wish to pass on further feedback.
Kind Regards
Michelle
Smarkets Customer Experience Team
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