Smartbox - Sydney Reviews 199

TrustScore 5 out of 5

4.8

Roberts Distribution Centre, 7A, 81-85 Roberts Road, 2019 Greenacre, NSW, AU


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See what reviewers are saying

Rated 5 out of 5 stars

Very well run business. I decided to get rid of what I had in storage and they organised everything for me, for a VERY reasonable fee. Highly recommend!

Company replied

Rated 4 out of 5 stars

We had our box delivered sometime mid covid, left on street, we filled it up, was taken away, kept onsite for a few years as we had no space to collect it back, we were worried our furniture (couches... See more

Company replied

Rated 5 out of 5 stars

Great company to deal with. Liam and the team were very helpful and accomodating. I would use smartbox again and would highly recommend 😊

Company replied

Rated 5 out of 5 stars

Great Initial communication from John, 20m3 Box delivered on day arranged. Removal guys worked like trojans for the included 3 hours and packed up everything that we required out of the house for... See more

Company replied


Company details

  1. Storage facility

About Smartbox - Sydney

Information provided by various external sources

SmartBox

Smartbox is one of the best storage ideas around. Easy and convenient, Smartbox comes right to the door of your home or office, no matter where you are in Melbourne or Sydney . You have one day (24 hours) to pack your Smartbox unit yourself and then we come and collect it. Your Smartbox is then stored in our secure storage facility.



deliver


load


store


Promo Image


Contact info

  • Roberts Distribution Centre, 7A, 81-85 Roberts Road, 2019, Greenacre, NSW, Australia

  • 1800508676

4.8

Excellent

TrustScore 5 out of 5

199 reviews

5-star
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1-star

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Rated 5 out of 5 stars

Richard was so helpful during this…

Richard was so helpful during this process, and the team were very flexible with my needs. Thank you!

30 May 2026
Smartbox - Sydney logo

Reply from Smartbox - Sydney

Thank you for your 5 star review Ella! We are so glad you chose Smartbox as your preferred storage provider. We will pass on your feedback to the team!
Kind regards,
Smartbox Customer Service.

Rated 5 out of 5 stars

Great company to deal with

Great company to deal with. Liam and the team were very helpful and accomodating. I would use smartbox again and would highly recommend 😊

27 May 2026
Smartbox - Sydney logo

Reply from Smartbox - Sydney

Thank you for your 5 star review Rhodri! We are so glad you chose Smartbox as your preferred storage provider. We will pass on your feedback to the team!
Kind regards,
Smartbox Customer Service.

Rated 5 out of 5 stars

Very well run business

Very well run business. I decided to get rid of what I had in storage and they organised everything for me, for a VERY reasonable fee. Highly recommend!

24 May 2026
Smartbox - Sydney logo

Reply from Smartbox - Sydney

Thank you for your 5 star review Helen! We are so glad you chose Smartbox as your preferred storage provider. We will pass on your feedback to the team!
Kind regards,
Smartbox Customer Service.

Rated 5 out of 5 stars

Immaculate team

It was such a easy and smooth sailing going through smartbox. From booking. To delivering the box. We load our belongings. And they take it away the next day. No hassle. The storage cages are clean. George the account was always understanding and helpful with late payments. Made things so less stressful. Delivery was easy when dropping off your storage. They would call and let you know they're on their way. And the next day they will take their storage cage away, with no hassle. You didn't have to be home for them to drop it off or when they take it. All you had to do was load and unload your things. So easy. I definitely will use them again in the future.

11 May 2026
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Reply from Smartbox - Sydney

Thank you for your 5 star review Natalie! We are so glad you chose Smartbox as your preferred storage provider. We will pass on your feedback to the team!
Kind regards,
Smartbox Customer Service.

Rated 5 out of 5 stars

I called Smartbox and within two hours…

I called Smartbox and within two hours the Smartbox was at my property ready for loading.
I couldn’t be happier with the service.

Would highly recommend.

Debra Jones

1 May 2026
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Reply from Smartbox - Sydney

Thank you for your 5 star review Debra! We are so glad you chose Smartbox as your preferred storage provider. We will pass on your feedback to the team!
Kind regards,
Smartbox Customer Service.

Rated 4 out of 5 stars

The team was professional and…

The team was professional and courteous. The only thing that let them down was that they turned up a few hours later than expected but they did let me know so not a big problem. Overall a very good experience

12 March 2026
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Reply from Smartbox - Sydney

Thank you for your review Peter! We are so glad you chose Smartbox as your preferred storage provider. We will pass on your feedback to the team!
Kind regards,
Smartbox Customer Service.

Rated 5 out of 5 stars

Smartbox made the whole process…

Smartbox made the whole process incredibly easy. They were friendly, understood exactly what I needed, helped me review all my options, and stayed on top of everything from start to finish. Communication was open, clear, and consistent right through to job completion. A smooth and stress‑free experience.

5 February 2026
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Reply from Smartbox - Sydney

Thank you Marin for your 5 star review! We are so glad you chose Smartbox as your preferred storage provider. We will pass on your fantastic feedback to the team!
Kind regards,
Smartbox Customer Service.

Rated 5 out of 5 stars

A wonderful experience and the boys who…

A wonderful experience and the boys who packed our container were superb.
This is the second time we have used Smartbox and the customer service, containers and price are well worth the drive out to Greenacre. Couldn’t recommend them highly enough.

7 February 2026
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Reply from Smartbox - Sydney

Thank you Simone for your 5 star review! We are so glad you chose Smartbox as your preferred storage provider. We will pass on your fantastic feedback to the team!
Kind regards,
Smartbox Customer Service.

Rated 5 out of 5 stars

The smart box was easy to use and place…

The smart box was easy to use and place all of my collectables away for the future in storage

6 February 2026
Smartbox - Sydney logo

Reply from Smartbox - Sydney

Thank you Mal for your 5 star review! We are so glad you chose Smartbox as your preferred storage provider. We will pass on your fantastic feedback to the team!
Kind regards,
Smartbox Customer Service.

Rated 5 out of 5 stars

Smart box were great to deal with

Smart box were great to deal with - especially Liam who was always available to organised or explain things. Highly recommended

30 January 2026
Smartbox - Sydney logo

Reply from Smartbox - Sydney

Thank you Michael for your 5 star review! We are so glad you chose Smartbox as your preferred storage provider. We will pass on your fantastic feedback to the team!
Kind regards,
Smartbox Customer Service.

Rated 5 out of 5 stars

Exceptional service

Exceptional service. We have a complex move, needing three month storage and an akward relocation into an apartment with no loading dock.

John and the smart box team were excellent. Great service and pricing, no hidden costs or bs. Straight forward. Transparent. On time. Proffesional. Exceeded our expectations. Highly recommend

22 January 2026
Smartbox - Sydney logo

Reply from Smartbox - Sydney

Thank you Heidi for your 5 star review! We are so glad you chose Smartbox as your preferred storage provider. We will pass on your fantastic feedback to the team!
Kind regards,
Smartbox Customer Service.

Rated 5 out of 5 stars

So easy!!

Great service from the initial inquiry to delivery and collection of the storage unit. Wouls highly recommend, 5 stars. Thanks Smartbox!

21 January 2026
Smartbox - Sydney logo

Reply from Smartbox - Sydney

We're happy to hear that you had a positive experience with our service, from your first contact through the delivery and collection of your unit. Thank you for your recommendation!

Kind regards,
Smartbox Customer Service

Rated 5 out of 5 stars

Don’t waste your time at elsewhere!!!

I first made contact with the company on their website. Resulting to visit the operation centre to discuss my requirements.
The team at the centre was very helpful in offering advices and making booking for my pending move .
The Smartbox arrived on time on the date and was picked up after loaded.
I also ordered another Smartbox two month down the track , absolutely hassle free.
When it was time to return the boxes to our new location the drivers were not only punctual, they were able to manoeuvred the box up a narrow sloped driveway .
All in all , very happy with their services , and highly recommended to anyone who wants a hassle free store and move .

22 December 2025
Smartbox - Sydney logo

Reply from Smartbox - Sydney

Thank you Eddie for your 5 star review! We are so glad you chose Smartbox as your preferred storage provider. We will pass on your fantastic feedback to the team!
Kind regards,
Smartbox Customer Service.

Rated 5 out of 5 stars

They were very efficient and time…

They were very efficient and time effective.i would have them again if I had to move. Sue Bisson

15 December 2025
Smartbox - Sydney logo

Reply from Smartbox - Sydney

Thank you for your 5 star review Sue! We are so glad you chose Smartbox as your preferred storage provider. We will pass on your fantastic feedback to the team!
Kind regards,
Smartbox Customer Service.

Rated 5 out of 5 stars

Smartbox is the smartest decision we…

Smartbox is the smartest decision we could have made to help our family with our move. One box took the clutter out of our ho e before open homes to sell, the second and third boxes held our belongings safely whilst we waited for settlement for our new home. Each time, the team who delivered the box, and the team who helped move our belongings into the box were amazing. No fuss, incredibly polite and no detail was missed. No request I made was denied, they took great care and I cannot fault them. I highly recommend Smartbox - Richard, Liam, John and the whole team - you guys are amazing. Thank you!

3 December 2025
Smartbox - Sydney logo

Reply from Smartbox - Sydney

WOW! Thank you for your 5 star review Lana! We are so glad you chose Smartbox as your preferred storage provider. We will pass on your fantastic feedback to the team!
Kind regards,
Smartbox Customer Service.

Rated 5 out of 5 stars

Super simple signup and process ⭐️⭐️⭐️⭐️⭐️

Super simple signup and process. The staff came and loaded my Uber Smart Box in a little over 2 hours (2 bedroom apartment), and the fee included the first months storage fee. Great for those who are looking to move house / office easily and affordably. Highly recommended

20 November 2025
Smartbox - Sydney logo

Reply from Smartbox - Sydney

Thank you for your 5 star review! We are so glad you chose Smartbox as your preferred storage provider. We will pass on your fantastic feedback to the team!
Kind regards,
Smartbox Customer Service.

Rated 5 out of 5 stars

This was the best way to move home

This was the best way to move home, it easy, the staff are exceptionally helpful, would highly recommend it for anyone moving or wanting to store their belongings - its simply the BEST

13 November 2025
Unprompted review
Smartbox - Sydney logo

Reply from Smartbox - Sydney

Thank you for your 5 star review! We are so glad you chose Smartbox as your preferred storage provider. We will pass on your fantastic feedback to the team!
Kind regards,
Smartbox Customer Service.

Rated 5 out of 5 stars

Great service from phone call to…

Great service from phone call to getting the box. Very pleased. Great company

11 September 2025
Smartbox - Sydney logo

Reply from Smartbox - Sydney

Thank you Callan for your 5 star review! We are so glad you chose Smartbox as your preferred storage provider. We will pass on your fantastic feedback to the team!
Kind regards,
Smartbox Customer Service.

Rated 5 out of 5 stars

Wonderful very professional worked with…

Wonderful very professional worked with me changed delivery times were so good. Workers really good friendly it’s been a long time since had such a positive experience they are really good

5 September 2025
Smartbox - Sydney logo

Reply from Smartbox - Sydney

Thank you Margaret for your 5 star review! We are so glad you chose Smartbox as your preferred storage provider. We will pass on your fantastic feedback to the team!
Kind regards,
Smartbox Customer Service.

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