We had our box delivered sometime mid covid, left on street, we filled it up, was taken away, kept onsite for a few years as we had no space to collect it back, we were worried our furniture (couches... See more
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Location
Switch locationRoberts Distribution Centre, 7A, 81-85 Roberts Road, 2019 Greenacre, NSW, AU
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Very well run business. I decided to get rid of what I had in storage and they organised everything for me, for a VERY reasonable fee. Highly recommend!
Company replied
Great company to deal with. Liam and the team were very helpful and accomodating. I would use smartbox again and would highly recommend 😊
Easy and convenient way to store your belongings with minimal damage to items. Only downside was our garage shelves got bent due to possible weight of another container being stored on top.
Company details
About Smartbox - Sydney
Information provided by various external sources
Smartbox is one of the best storage ideas around. Easy and convenient, Smartbox comes right to the door of your home or office, no matter where you are in Melbourne or Sydney . You have one day (24 hours) to pack your Smartbox unit yourself and then we come and collect it. Your Smartbox is then stored in our secure storage facility.
Contact info
Roberts Distribution Centre, 7A, 81-85 Roberts Road, 2019, Greenacre, NSW, Australia
- 1800508676
4.7
Excellent
199 reviews
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Very easy and the staff was very…
Very easy and the staff was very accommodating. I went out to see the warehouse where they store the boxes and it was very professional
22 August 2025
Reply from Smartbox - Sydney
We're happy to hear that your experience was easy and our staff was accommodating. We appreciate you taking the time to review our service, thank you.
Kind regards,
Smartbox Customer Service.
Very Happy
We had our box delivered sometime mid covid, left on street, we filled it up, was taken away, kept onsite for a few years as we had no space to collect it back, we were worried our furniture (couches mainly) may be mouldy etc but everything in perfect condition and smelt nice like the pine interior box that arrived in the solid outer. Price increased over time marginally but thats life (maybe my only one star less rating). Great customer service as well
1 August 2025
Reply from Smartbox - Sydney
Thank you for your feedback.
Kind regards,
Smartbox Customer Service.
Excellent service
Excellent service.
Affordable....
Highly recommended.
Will use them again..
John abassis
26 July 2025
Reply from Smartbox - Sydney
We're happy to hear that you received excellent service at an affordable price. We appreciate your recommendation and look forward to serving you again.
Kind regards,
Smartbox Customer Service.
Reply from Smartbox - Sydney
We're happy to hear that you found our staff friendly and our service reliable and easy to use. Thank you for your positive feedback!
Kind regards,
Smartbox Customer Service.
Couldn’t recommend more highly
This was the fourth time we’d used Smartbox and they managed to do an amazing job once again. Nothing was too difficult for them and the guys, Alex and Juan went above and beyond. Thanks for making our experience so seamless.
18 July 2025
Reply from Smartbox - Sydney
We're happy to hear that you consistently have amazing experiences with us. We appreciate your continued trust in our services, and we're so glad everything went seamlessly. Thank you for your positive feedback!
Kind regards,
Smartbox Customer Service.
A no worries car storage
The car was kept well, the charge was maintained and I just got in and drove off. Everyone was accommodating and professional.
18 June 2025
Reply from Smartbox - Sydney
We're glad you enjoyed your experience. It's great to hear that the car was well-maintained and ready for you. We appreciate your positive feedback regarding our team's professionalism.
Kind regards,
Smartbox Customer Service.
Smartbox and the team are amazing
Smartbox and the team are amazing! I have used them twice during our moving process and they have been brilliant! Great customer service, very responsive, good communication all the way through. The team are lovely to deal with and very helpful. I will certainly be using them again and would highly recommended them!
7 June 2025
Reply from Smartbox - Sydney
We're happy to hear that our team provided brilliant service during your moves. It's great to know our customer service, responsiveness, and communication met your expectations. We appreciate your recommendation and look forward to assisting you again!
Kind regards,
Smartbox Customer Service.
Absolutely genius
Absolutely genius, thank you.
I have been with SmartBox for over 13 years and I have always found them to be polite, professional and helpful.
Thanks again
28 May 2025
Reply from Smartbox - Sydney
We appreciate your kind words! It's wonderful to know you've consistently had positive experiences with us over the years. Thank you for your continued loyalty.
Kind regards,
Smartbox Customer Service.
Excellent communication
Excellent communication and great process, and storage space. Well worth our time and effort at a bonus affordable price
21 May 2025
Reply from Smartbox - Sydney
We're happy to hear that our communication and storage space met your needs! We appreciate you taking the time to share your positive experience with us.
Kind regards,
Smartbox Customer Service.
Reply from Smartbox - Sydney
We're thrilled to hear you had a fantastic experience! We appreciate your kind words about our friendly service and easy process.
Kind regards,
Smartbox Customer Service.
One of the easiest companies to deal…
One of the easiest companies to deal with. They are receptive and very efficient. A++++
14 May 2025
Reply from Smartbox - Sydney
We appreciate your kind words and are thrilled to hear about your positive experience. It's wonderful to know that you found our company easy to work with and that our team was receptive and efficient. We strive to provide excellent customer service and your feedback is a testament to our efforts.
Kind regards,
Smartbox Customer Service.
My experience from start to finish was…
My experience from start to finish was 2nd to none. I would highly recommend them.
3 May 2025
Reply from Smartbox - Sydney
Thank you for your kind words and for taking the time to share your positive experience. We're thrilled to hear that you were satisfied with our service and that you would recommend us to others.
Kind regards,
Smartbox Customer Service.
Moving with Smatbox
I had a very good experience with my move out from the family home of 35 years.
John and his crew were professional hard working and very engaging.
They arrived at 10.20 AM and worked through the day without break.
I would highly recommend Smartbox to my friends and family.
I had a very professional experience and the boys even moved my piano.
Also John the manager kept me informed throughout the experience.
21 April 2025
Reply from Smartbox - Sydney
Thank you Steve for your 5 star review! We are thrilled to hear about your positive experience with our team. It sounds like John and his crew went above and beyond to ensure a smooth and successful move for you. We are incredibly proud of our team's commitment to providing exceptional service and we appreciate your kind words. We are delighted that you would recommend our services to your friends and family. We strive to make every move a positive experience and we are grateful for your feedback.
Thanks again,
Smartbox Customer Service.
They only care about money
They only care about money. It's a company that has no empathy for its customers. I've been losing money with them for three years.
16 April 2025
Highly recommend smart box for anyone…
Highly recommend smart box for anyone wishing to move or store.
From day one the team have been more than helpful from organising communication and exceptional customer service to provide the best service possible to accomodate needs.
It’s super easy they deliver you pack and then they re deliver or store until your ready. Highly recommend and would definitely use again if need be.
2 April 2025
Reply from Smartbox - Sydney
Thank you Mara for your 5 star review! We are so glad you chose Smartbox as your preferred storage provider. We will pass on your fantastic feedback to the team!
Thanks again,
Smartbox Customer Service.
Great experience with smartbox
Great experience with smartbox. Team was super flexible, sizes of boxes are great. Get the removalists! It was the smoothest move we've ever had.
3 February 2025
Unprompted review
Reply from Smartbox - Sydney
Thank you Cate for your 5 star review! We are so glad you chose Smartbox as your preferred storage provider. We will pass on your fantastic feedback to the team!
Thanks again,
Smartbox Customer Service.
Great people to deal with
Our box was delivered very quickly and picked up easily. The whole process was fast and communication was easy. Highly recommend!
19 January 2025
Reply from Smartbox - Sydney
Thank you Rachel for your 5 star review! We are so glad you chose Smartbox as your preferred storage provider. We will pass on your fantastic feedback to the team!
Thanks again,
Smartbox Customer Service.
Very good service all round
Very good service with prompt and clear communication. Drop off and pick up we're exactly when they said they would be. Would certainly recommend.
14 January 2025
Reply from Smartbox - Sydney
Thank you Helen for your 5 star review! We are so glad you chose Smartbox as your preferred storage provider. We will pass on your fantastic feedback to the team!
Thanks again,
Smartbox Customer Service.
Fast friendly and helpful service
Fast friendly and helpful service
Highly recommended
7 November 2024
Reply from Smartbox - Sydney
Thank you Simon for your 5 star review! We are so glad you chose Smartbox as your preferred storage provider. We will pass on your fantastic feedback to the team!
Thanks again,
Smartbox Customer Service.
Couldn’t recommend these guys even…
Couldn’t recommend these guys even more! They’re a breeze!
5 November 2024
Reply from Smartbox - Sydney
Thank you Carollyn for your 5 star review! We are so glad you chose Smartbox as your preferred storage provider. We will pass on your fantastic feedback to the team!
Thanks again,
Smartbox Customer Service.
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