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SmartBuyGlasses Reviews 

3,278
•
TrustScore 5 out of 5

4.8

Glasses store
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Review summary

Created with AI, based on recent reviews

Looking at 361 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent selection and quality of glasses, including accurate prescriptions and durable frames. Many people highlight the fast and efficient delivery service, often receiving their orders quicker than anticipated. The ordering process is frequently described as simple and convenient, with consumers appreciating the professional service and continuous communication throughout. However, some customers also noted that delivery sometimes took longer than expected, occasionally due to customs clearance or requiring follow-up. A few other people also felt that there was a lack of transparency regarding courier details or the actual timelines for standard and expedited shipping options.

What people talk about most

Product

People report positive experiences with product, with many customers thrilled with their purchases, praising... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising the speed and efficiency of... See more

Quality

Reviewers highlight positive aspects of quality, with many customers expressing satisfaction with the overall... See more

Service

Reviewers mention positive feedback about service, highlighting its efficiency, professionalism, and... See more

Order

Customers had positive experiences with order, praising the quick delivery, with some receiving items within... See more

Reviews shaping this summary

Rated 5 out of 5 stars

SmartBuyGlasses have an amazing selection of glasses. You can literally any name brand in the website. Navigating the website is very user friendly and the fact that one can "fit" the glasses is gre... See more

Rated 5 out of 5 stars

Amazing experience! I was nervous about ordering a pair of glasses online, but I am so happy that I took the chance because the service was efficient and quick and I am thrilled with my purchase. Than... See more

Rated 5 out of 5 stars

I paid around half of what I was quoted locally. The order process was easy and helped me ensure a good fit - especially the try on feature. My specs arrived in only a few days and the lenses are spot... See more

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ Absolutely incredible service! I had such a fantastic experience with SmartBuySunglasses. The service was friendly, efficient, and the pricing was excellent. I bought these sunglasse... See more

Company details

  1. Glasses store
  2. Contact lenses supplier
  3. Eye Care Clinic
  4. Fashion accessories shop
  5. Optician
  6. Sunglasses shop

Information provided by various external sources

Since 2006, SmartBuyGlasses has been a market leader in the online designer eyewear industry. With the biggest selection of designer sunglasses, glasses, and contact lenses, SmartBuyGlasses has delivered eyewear to thousands of satisfied customers.

SmartBuyGlasses South Africa Details

Written by the company

180 Designer Brands For Less
At SmartBuyGlasses, we have the largest selection of designer eyewear online with over 80,000 products and 180 brands.
100-Days Returns
If you don't absolutely love your new eyewear, it's not a problem with our 100-days returns at SmartBuyGlasses.
24-Month Warranty
Our exclusive 24-month warranty covers all manufacturer defects in all scenarios for sunglasses and eyeglasses. For contact lenses, we have a 3-month warranty.
Buy One, Give One Charity
When you buy a pair of glasses from us, we give a pair of glasses to someone in need.

Contact info

4.8

Excellent

TrustScore 5 out of 5

3k reviews

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4.8

All reviews

(3,278)

333 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

I am really impressed with the service

I am really impressed with the service. I ordered my sunglasses 5 days ago, and they arrived today. I was sceptical at first, but I read a few reviews and gave it a try. I was notified about my order and was given proper information about where they were each day. Overall, I would really recommend this website if you are looking for sunglasses.

18 June 2026
Unprompted review
Rated 5 out of 5 stars

Was very easy to navigate the app and…

Was very easy to navigate the app and choose on smartfit plus the speed in which it arrived in South Africa, however the courier kept it for almost a week knowing there’s no duties payable on glasses in South Africa. It was only after I enquired that they woke up and delivered.

4 June 2026
Rated 5 out of 5 stars

I am incredibly impressed with the…

I am incredibly impressed with the service I received. From the moment I placed my order, the communication was excellent, and the entire process was smooth and professional.

The delivery of my glasses was surprisingly fast, and they arrived securely packaged and in perfect condition. The quality of the glasses exceeded my expectations, and they fit perfectly straight out of the box.

What stood out most was the company's attention to detail and commitment to customer satisfaction. It's refreshing to deal with a business that delivers exactly what it promises.

I would highly recommend this company to anyone looking for quality eyewear, efficient service, and a hassle-free experience. Thank you for the outstanding service – I will definitely be ordering again!

30 May 2026
Rated 5 out of 5 stars

what a fantastic experience

I was blown away by Smarbuyglasses. Living in South Africa, I was sceptical about leads times and delivery times (our postal service is non-existant). However it was really easy to track my glasses and it came within two weeks. I emailed them once to get confirmation on customs, and they cleared up the fact that I would not need to pay anything additional, that the imports company merely needed my ID number. I received my glasses and absolutely love them!

22 May 2026

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