SmartBuyGlasses Reviews 

3,278
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 361 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent selection and quality of glasses, including accurate prescriptions and durable frames. Many people highlight the fast and efficient delivery service, often receiving their orders quicker than anticipated. The ordering process is frequently described as simple and convenient, with consumers appreciating the professional service and continuous communication throughout. However, some customers also noted that delivery sometimes took longer than expected, occasionally due to customs clearance or requiring follow-up. A few other people also felt that there was a lack of transparency regarding courier details or the actual timelines for standard and expedited shipping options.

What people talk about most

Product

People report positive experiences with product, with many customers thrilled with their purchases, praising... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising the speed and efficiency of... See more

Quality

Reviewers highlight positive aspects of quality, with many customers expressing satisfaction with the overall... See more

Service

Reviewers mention positive feedback about service, highlighting its efficiency, professionalism, and... See more

Order

Customers had positive experiences with order, praising the quick delivery, with some receiving items within... See more

Reviews shaping this summary

Rated 5 out of 5 stars

SmartBuyGlasses have an amazing selection of glasses. You can literally any name brand in the website. Navigating the website is very user friendly and the fact that one can "fit" the glasses is gre... See more

Rated 5 out of 5 stars

Amazing experience! I was nervous about ordering a pair of glasses online, but I am so happy that I took the chance because the service was efficient and quick and I am thrilled with my purchase. Than... See more

Rated 5 out of 5 stars

I paid around half of what I was quoted locally. The order process was easy and helped me ensure a good fit - especially the try on feature. My specs arrived in only a few days and the lenses are spot... See more

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ Absolutely incredible service! I had such a fantastic experience with SmartBuySunglasses. The service was friendly, efficient, and the pricing was excellent. I bought these sunglasse... See more


Company details

  1. Glasses store
  2. Contact lenses supplier
  3. Eye Care Clinic
  4. Fashion accessories shop
  5. Optician
  6. Sunglasses shop

Information provided by various external sources

Since 2006, SmartBuyGlasses has been a market leader in the online designer eyewear industry. With the biggest selection of designer sunglasses, glasses, and contact lenses, SmartBuyGlasses has delivered eyewear to thousands of satisfied customers.

SmartBuyGlasses South Africa Details

Written by the company

180 Designer Brands For Less
At SmartBuyGlasses, we have the largest selection of designer eyewear online with over 80,000 products and 180 brands.
100-Days Returns
If you don't absolutely love your new eyewear, it's not a problem with our 100-days returns at SmartBuyGlasses.
24-Month Warranty
Our exclusive 24-month warranty covers all manufacturer defects in all scenarios for sunglasses and eyeglasses. For contact lenses, we have a 3-month warranty.
Buy One, Give One Charity
When you buy a pair of glasses from us, we give a pair of glasses to someone in need.

Contact info

4.8

Excellent

TrustScore 5 out of 5

3k reviews

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4.8

All reviews

(3,278)

333 reviews in the last 12 months

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Rated 5 out of 5 stars

Helpful and Efficient

The representative I was corresponding with was very helpful and patient when I informed them that my optometrist will not be open for another five days after I had placed my order (this was right after New Years day). I explained the delay as I had a fear that a long enough delay will cancel my order and they were kind enough to relay that message and reassure me that my order will be kept until I can submit my prescription. After that, the processing and shipping of the product was fast and efficient with no further delays. The sunglasses came right before I left for holiday and have used them everyday since,

5 January 2026
Rated 4 out of 5 stars

Genuine glasses though delivered from HK

I felt conned by this website when I was contacted by a courier about customs - the site is Hong Kong based and not in South Africa. However, the Vuarnet sunglasses delivered are genuine and were reasonably priced for the brand. As they cost more than R500 I dont understand how I wasnt charged duty by South African customs. I feel there is some dishonesty in their customs declarations. Just be aware.

12 April 2026
Rated 3 out of 5 stars

In process of resolution for incorrectly supplied lenses

Following an incorrectly supplied set, SmartBuy Glasses has reached out to me and offered fair and reasonable alternatives and compensation to rectify the error. I am currently in the process of finalising the issue. I will update my review to 5-Stars once the matter has been fully resolved. At this point I can highly recommend the company, based on my experience thus far.

3 April 2026
Unprompted review
 SmartBuyGlasses logo

Reply from SmartBuyGlasses

Hi Udesh,

I regret to learn about the issues with your lenses and our delayed response. I want to look into this matter and ensure you're assisted.

I’ll send a private message shortly with additional details to assist you further. Your patience is appreciated while I look into the best options for a replacement or a refund.

Sincerely,
Elveen


UPDATE: Hello! I've sent you an email on this matter. If you didn't receive it, care to look it up in your spam/junk box. Thank you!

-Update-

Hello Udesh,

I've sent you an important email about this order. Please check your spam / junk emails if you can't find it in your inbox.

I hope to hear from you soon!

Sincerely,
Ellen

UPDATE:

Hello! I've sent you an email on this matter. If you didn't receive it, care to look it up in your spam/junk box. Thank you!

Rated 5 out of 5 stars

Value for money!!!

I love my sunglasses,great quality not fake n worth every cent spent.Package secured n arrived on time,customs process was seamless.Will definitely be buying again

1 April 2026

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