My current coach Vinson Li is very good. He keeps the analysis simple. His coaching strategy, style & method is very easy to follow and much appreciated! I am in the process of adopting his meth... See more
Company replied
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See what reviewers are saying
Love the charting software & its layout. The learning programme was well planned & very effective in providing the necessary training to use SmartCharts. Found the presenters to be very helpful & eage... See more
Company replied
The 3-day seminar is a lot of information to absorb in a short time. Jitan did a great job presenting in a way that helps clarify what our role will be in selecting potential trade set-ups, what to l... See more
Company replied
I joined Smartchart in Sept '24 and I have thoroughly enjoyed every aspect of it. From attending the UW days to having 1-1 sessions with my personal mentor, Manny. I have felt supported and guided... See more
Company replied
Company details
- #81 of 130 best companies in Software company
Contact info
Corporate House, 10 Oratory Street, NXR 2504, Naxxar, Malta
- +442037442111
- info@smartchartsfx.com
- smartcharts.net
You should know
4.4
Excellent
891 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Love everything about it love the team…
Love everything about it love the team the help I’ve came a long way got my funded account and my goals to move abroad
20 March 2026
Reply from SmartCharts
Hi, James. Thank you so much for the kind words. It’s been great having you as part of the team, and we’re excited to see you keep pushing toward your goal of moving abroad. Wishing you continued progress all the way!
All the best,
SmartCharts
The smart charts platform has been…
The smart charts platform has been designed well and the concept is to guide you to winning trades, but some of your own analysis is required, experience and practice to become successful.
20 March 2026
Reply from SmartCharts
Hi there, Andrea
We really appreciate your feedback! It’s great to know you see the value in the platform. We understand that building confidence takes time, and with continued practice and experience, you’ll keep improving along the way.
We’re here to support you every step of the way and help you grow on your trading journey.
All the best,
SmartCharts
Excellent Trading Education with Outstanding Support!
"Smart Chart Learn to Trade is a well-structured company. The coaches clearly know exactly what they're doing. Instead of just teaching trading techniques, they focus on the right way to approach market conditions. They emphasise clarity and timing, which I believe are KEY to becoming a successful trader.
The support system is unreal! Their Platform is very easy to use. They run live session every Monday to Friday. There are also regular webinars that really help you to build knowledge, mindset and discipline when approaching different market conditions. Even if you miss the session, you can always watch the recorded later which makes the learning very flexible and accessible.
17 March 2026
Reply from SmartCharts
Thank you so much for your detailed and thoughtful feedback! We’re thrilled to hear that you’re enjoying the structure of the program and finding value not just in the techniques, but in understanding how to approach different market conditions with clarity and timing.
It’s also fantastic to know that the support system, platform, live sessions, and webinars have been helpful in building your knowledge, mindset, and discipline. We’re especially glad the flexibility of recorded sessions has made your learning experience more accessible.
We truly appreciate you taking the time to share your experience and look forward to continuing to support you on your trading journey!
— SmartCharts Team
The team is very supportive of me as a beginner trader.
Smart chart is the best thing that has happened to me. Smart chart does it all for me and I don’t have to worry too much about where to place my trade.
17 March 2026
Reply from SmartCharts
Thank you for sharing your experience! We’re so pleased to hear that you’re feeling supported as a beginner and that Smart Charts has been a helpful tool in your trading journey. It’s great to know it’s making things easier and giving you more confidence. We’re here to support you every step of the way!
All the best,
The SmartCharts team
smARTCHARTS INTERACTION
the fACT THAT THE PHONE RANG AND within about 6 rings a human answered the phone - very impresive and also spoke to Candice who was very helpful and ecplained everything to me and got the matter sorted in the 1st instance - but ALSO HAD TO exalate the call to their IT dept. THANKS GREt a service
17 March 2026
Reply from SmartCharts
Hi, Cellan! Thank you so much for your kind feedback. We really appreciate you taking the time to share your experience.
We’re delighted to hear that your call was answered promptly and that our team was able to assist you so effectively. Providing clear support and resolving matters quickly is exactly what we aim for, so it’s great to know we delivered on that for you.
All the best,
SmartCharts
Communications is great
Communications is great. Whoever it is directs me to whoever has the information. My answer are promptly answered and answered fully.
Grateful.
17 March 2026
Reply from SmartCharts
Thank you for your kind words! We’re really pleased to hear that our team has been able to guide you to the right people and provide clear, timely answers.
We truly appreciate your feedback and your gratitude—it means a lot to us!
—The SmartCharts Team
Useful conversation. The call by the coach explained the…
The call by the coach explained the whole process in a nutshell and quite encouraging.
Excited to get onto the real job with Smart charts to fulfill my ambitions.
16 March 2026
Reply from SmartCharts
Thank you for sharing your experience! We’re thrilled to hear that the call was helpful and encouraging. It’s fantastic to know you’re excited to get started with SmartCharts and pursue your ambitions—we can’t wait to see you achieve them!
— SmartCharts team
Sorted a small problem changing monthly…
Sorted a small problem changing monthly fees from AUD to GBP
16 March 2026
Reply from SmartCharts
Thanks for your review! We’re really glad we could help sort out the change from AUD to GBP for you. We know even small issues can be a bit annoying, so it’s great to hear it was handled quickly and smoothly. If you need anything else at all, we’re always here to help.
— SmartCharts team
Great learning experience
The overall learning experience is great, and the recorded sessions help a lot. When it comes for support, you don't have to wait for a long time, they reply quickly within a reasonable time. Even the technical replies quickly. Coach booking (manually) is also easy and reliable. My coaching session is on the dot and when I miss a session my coach is so accomodating to have an extra session to make up for the lost one. Bootcamps and other zoom events are on the dot, links provided etc. I am happy and I am learning and still learning.
16 March 2026
Reply from SmartCharts
Hi, Amparo. Thank you so much for sharing your experience.
We’re really happy to hear that you’re enjoying the overall learning journey and finding the recorded sessions helpful. It’s also great to know that our support team, technical assistance, and coaching sessions have been responsive and reliable for you.
It’s wonderful to hear that you’re happy and continuing to learn, that’s exactly what we aim for!
All the best on your trading journey, and we look forward to supporting you along the way.
—SmartCharts
Problems with access
I had endless problems trying to complete the online form to access SmartCharts. Dan arranged a Zoom meeting and verified that I had done everything correctly. The issue that prevented me from logging into my account was very quickly resolved. I received great service from Dan and team.
13 March 2026
Reply from SmartCharts
Thank you for sharing your experience. We’re glad Dan and the team could quickly resolve the access issue and provide you with the support you needed. Your feedback means a lot, and we’re thrilled to hear you received great service. Welcome to the SmartCharts journey!
—SmartCharts
The IT technician was calm and…
The IT technician was calm and knowledgeable about my issue and concern that he was able to resolve everything very quickly.
13 March 2026
Reply from SmartCharts
Thank you for sharing your experience! We’re thrilled to hear that our IT technician was able to resolve your issue quickly and that you felt supported throughout. Your feedback means a lot, and we’ll be sure to pass this on to the team.
—SmartCharts
Amazing and helpful service
I signed up for smart charts and the training today and needed some information which I emailed through to the support team. Adelyn was amazing. She answered all my questions patiently and was very informative and reassuring. Thank you Adelyn. You are a star. I am looking forward to this journey.
12 March 2026
Reply from SmartCharts
Thank you so much for your kind words! We’re thrilled to hear that Adelyn could provide the support and guidance you needed. She’ll be delighted to know she made a positive impact.
We’re excited to have you on this journey and look forward to supporting you every step of the way. Enjoy the experience!
— The SmartCharts Team
Warning this will cost you thousands
Warning !!!!! I bought in Learn to trade which was on line for 3 days course then they make you sign up to smart charts for a monthly subscription as a learner it cost me literally thousands for the course and subscription. This will cost you thousands and after the online training I could not log in to any additional training Im now truing to cancel my subscription.
11 March 2026
Unprompted review
Reply from SmartCharts
Hi Gareth,
Thank you for sharing your feedback. We’re sorry to hear that your experience initially caused frustration.
From our records, we can see that the access issue you experienced was resolved shortly after our team got in touch with you. We understand how important smooth access to the platform is, especially while you’re learning.
We’d appreciate the opportunity to further assist you and hopefully address any remaining concerns. We would like to have our team reach out to you to explore the options available and offer you a resolution.
We truly appreciate your honest feedback—it helps us to continue to improve with our service. Thank you for giving us the opportunity to make this right.
Kind regards,
SmartCharts
Reply from SmartCharts
Thank you for the excellent score! We’re delighted to hear that you had a great experience with both our coaching and customer service. Our team works hard to provide helpful guidance and support every step of the way, so it’s wonderful to know it made a positive impression.
We truly appreciate your feedback and support!
—SmartCharts team
My Experience
The one on one mentoring I find very helpful, it takes a while for thing to stick in my head and I found this personal experience with Smart Charts helped me well.
3 January 2026
Reply from SmartCharts
Thank you for sharing your experience and for the 5-star rating! We’re really glad to hear that the one-on-one mentoring has been helpful for you. Everyone learns at their own pace, and it’s great to know that the personalised support with SmartCharts has helped the concepts stick and made a positive difference in your journey.
We truly appreciate your kind feedback and are always here to support you whenever you need it.
—SmartCharts team
Easy to use portal
Easy to use portal, staff are friendly and share their knowledge with the community regularly.
2 March 2026
Reply from SmartCharts
Thank you for your kind feedback! We're glad to hear that you find the portal easy to use and that our team has been friendly and supportive in sharing their knowledge with the community. Our goal is always to provide a helpful and positive experience for everyone.
We truly appreciate you taking the time to share your experience, and we hope to earn your 5-star rating next time!
—SmartCharts team
THEY PROMISE A REFUND AND LIED CAREFUL GUYS
Just wanted to warn everyone be careful guys they will suck your money out from that moment you pay No attention if you face any issue you will be dealing with customer service. No one else will help you out customer service are limited never have a full decision to help.My account facing issue from day no one helped me out for 6 months. Everyone you see in the videos promises to help and will be by your side disappears you will be left with customer service with no knowledge and experience to guide or help careful where you put your money guys.
15 October 2025
Unprompted review
Reply from SmartCharts
Hi Emran,
Thank you for sharing your experience. We’re really sorry to hear that you’ve felt unsupported, as this is never the experience we want any of our clients to have. We completely understand how frustrating it can be when account issues aren’t resolved as quickly as you’d hoped.
Regarding refunds, these are handled according to our terms and conditions, which include a cooling-off period. From our records, your request was submitted outside of this timeframe, which is why it could not be processed.
That said, we truly want to help and make sure your concerns are addressed. We’ve identified your account, and a member of our team will be reaching out to you directly to discuss your situation and explore the options available.
We really value your feedback—it helps us improve how we support all our clients. Thank you for giving us the opportunity to make this right.
Warm regards,
SmartCharts
I had some issues with access to the…
I had some issues with access to the program after payment/signing up. I contacted them and they were very helpful in resolving my issues with a phone call from the support team.
6 March 2026
Reply from SmartCharts
Thank you for sharing your experience! We’re glad our support team could assist you and get everything sorted quickly. It’s great to hear that you felt supported and that your access issues were resolved. We appreciate your feedback and look forward to continuing to support you on your journey!
-SmartCharts team
Smart chart team Helped me to resolve…
Smart chart team Helped me to resolve my big issue on viewing 2 or 3 screen at the same time. Helped with different strategies. Created an environment that makes me feel free to talk to them. Also to review my trading account and come back to me.
5 March 2026
Unprompted review
Reply from SmartCharts
Thank you so much for your wonderful feedback! We're really glad to hear that the SmartCharts team was able to help resolve the issue with viewing multiple screens and assist you with the different strategies. It's great to know that our team created a comfortable environment where you felt free to ask questions and discuss your trading.
We truly appreciate your kind words and look forward to continuing to support you on your trading journey.
- SmartCharts team
Very helpful and on time
Very helpful and on time, the chat system is awesome is someone there to assist!
4 March 2026
Reply from SmartCharts
Thank you for your kind feedback! We're glad to hear that you found our support helpful and timely. It's great to know the chat system has been useful and that our team was there to assist you when needed. We truly appreciate your support.
– SmartCharts Team
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