Smart Detect UK Reviews 

164
•
TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

This is the 2nd time I bought heat and smoke sensors from this company (last purchase was few years ago). Prices are reasonable and fast in delivery within few days. Ordering the parts was straightfo... See more

Rated 4 out of 5 stars

I contacted this company prior to purchase and they were very helpful. I then purchased two smoke alarms, a heat sensor, a smoke alarm with wif fi connection ad a remote control. A good price. All... See more

Company replied

Rated 4 out of 5 stars

Initially the e-mail confirmation was received and all good. The packages were then not received for three/four weeks. E-mails to company three times over three weeks before getting reply that order... See more

Company replied

Rated 5 out of 5 stars

Really easy website to use as all options are clearly laid out to make ordering a very simple process. Items ordered arrived very quickly and were well packaged with simple to follow pairing instructi... See more

Company replied

Company details

  1. Security equipment

Written by the company

Providing the UK with the latest safety, security and smart devices. From Smoke Detectors to CCTV we have a product to help you protect your home and family.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

164 reviews

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4.3

All reviews

(164)

1 review in the last 12 months

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Rated 5 out of 5 stars

This company was the most helpful and…

This company was the most helpful and understanding of all the companies that I contacted .
I wanted a smart smoke alarm with an app so that it would alert me in the event of a fire. That way I could arrange for my dogs to be rescued. They helped me with my order so that I was only ordering what I needed.
They keep me updated about the delivery and also sent a helpful video on the installation.
When my son had a bit of difficulty with the smart alarm he called them and they were only to happy to help. Even asking him to call back to let them know if he got it up and running.
Also very good value. I am very happy with the product and I’m sure if I have any difficulty in the future I would not hesitate to contact them. I would 100% recommend to family and friends.

9 April 2022
Unprompted review
Smart Detect UK logo

Reply from Smart Detect UK

Thank you Christine, we are animal lovers and protecting them is important too!

Rated 5 out of 5 stars

We bought 3 smoke alarms and 1 heat…

We bought 3 smoke alarms and 1 heat alarm together with a remote tester. They are for a small village hall with 4 rooms because the fire inspector said that if an alarm went off in any room the whole building should hear the alarm. They were very easy to pair, very easy to fix and when tested using the remote could be heard outside! Very impressive products.

7 April 2022
Smart Detect UK logo

Reply from Smart Detect UK

Fantastic David, very pleased to hear!

Rated 5 out of 5 stars

Excellent product and customer backup…

Excellent product and customer backup service. The videos are first class for getting set up, far better than reading small detailed instruction on a leaflet. I watched the videos a couple of times and had them all fitted in a hour, no issues.

5 April 2022
Unprompted review
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Reply from Smart Detect UK

Great news, we are pleased you found the video useful!

Rated 5 out of 5 stars

Hi I bought this for my daughter's…

Hi I bought this for my daughter's house and I am going to fix it tomorrow I would think it will be as said on the tin also the corespondance made all the way through was excellent as everyone and there dog was trying to buy one's at affordable price I will definitely let you know how I get on with it cheers

1 April 2022
Unprompted review
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Reply from Smart Detect UK

Thanks Mr Scott, really appreciate the feedback and pleased you're happy.

Rated 5 out of 5 stars

Brilliant service and products

Brilliant service and products. Took me a very long time to find the right wireless products and pricing found only at Smart Detect I had wired smoke alarms. Got electrician to disable them leaving small holes in ceiling. Bought small circular acrylic discs and glued to cover holes. Purchased magnetic discs with 3m stickers and attached one part on acrylic discs and other to Smart detect alarms. They work brilliantly,.

1 April 2022
Unprompted review
Smart Detect UK logo

Reply from Smart Detect UK

Fantastic, sounds like it worked out great!

Rated 5 out of 5 stars

Great service

Great service, updates throughout the process. Would certainly use again,

31 March 2022
Unprompted review
Smart Detect UK logo

Reply from Smart Detect UK

Thanks and we hope so too!

Rated 5 out of 5 stars

I was very pleased with the excellent…

I was very pleased with the excellent service I received with Smart Detect. Whom were very quick to answer a question I had about sensors. A very good company.
A Easdon

31 March 2022
Unprompted review
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Reply from Smart Detect UK

We are really pleased to hear this.

Rated 5 out of 5 stars

All items were delivered on time

All items were delivered on time, even though the items were on back order, kept informed of when my order would arrive. Well done great service.

31 March 2022
Unprompted review
Smart Detect UK logo

Reply from Smart Detect UK

Excellent!

Rated 5 out of 5 stars

Rods review

Very happy with the service,
Price of the alarms reasonable, would buy from them again.

31 March 2022
Unprompted review
Smart Detect UK logo

Reply from Smart Detect UK

We look forward to serving you again soon!

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, very helpful during ordering and for setting up the detectors.
Detectors were out of stock when ordered, but I was kept informed of the progress of the order.
Would definitely buy from here again. Price is competitive and service excellent.

31 March 2022
Unprompted review
Smart Detect UK logo

Reply from Smart Detect UK

We are really pleased to hear this. Thank you.

Rated 4 out of 5 stars

Smoke and heat sensing alarms from Smart Detect

Small hiccup on delivery,of which we were notified
so good not to be left in the dark on delivery dates.

Packaging very good.

Product lot more reasonable than others on the market.
Had a small problem with two of the alarm settings,
spoke with the owner who immediatly said he would send replacements, I went back to the instruction for pairing all the 4 alarms ,reprogrammed successfully and
they all came to life. The owner/supplier called me back
latter to inform me he was going to dispatch the replacement alarms,I was pleased to inform him that all
alarms were now synchronised and replacement alarms
were no longer required. Full Mark's for service reaction. and would certainly have no hesitation recommending or purchasing from Smart Detect again.

31 March 2022
Unprompted review
Smart Detect UK logo

Reply from Smart Detect UK

Thank you Colin, we are pleased to hear you were happy with your experience and apologies for postage delays with Royal Mail, we now send tracking details by text and email so hopefully this will help.

Rated 5 out of 5 stars

Excellent service, quality product.

Excellent service, communication and quality of product. Bought 3 interlinked smoke-detectors and 1heat-detector. All linked up instantly as per instructions. Very competitive price, much cheaper than local options ( which weren't in stock anyway). Arrived exactly when promised.

31 March 2022
Unprompted review
Smart Detect UK logo

Reply from Smart Detect UK

Thanks Anne!

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