Smart DNS Proxy Reviews 5,778

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 129 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and value for money, highlighting its reliability and effectiveness over many years. The customer service stands out for its exceptional speed and efficiency, with many people noting that issues are resolved quickly, often within minutes, and that the staff are very helpful and caring. Reviewers appreciate the proactive approach of the support team, who keep them updated and offer solutions, making the overall user experience smooth and stress-free. However, some customers also noted occasional unreliability with certain streaming services and felt that customer service responses were sometimes generic or slow, leading to frustration. A few other people also felt that the setup could be complex and that the company didn't always communicate outages effectively, causing them to seek alternative providers.

What people talk about most

Service

Users describe positive interactions with service, with many reviewers consistently praising its excellence... See more

Customer service

Customers had positive experiences with customer service, with many reviewers praising the excellent, fast,... See more

Response time

Clients share positive opinions on response times, with many reviewers highlighting the speed and efficiency... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, efficiency, and... See more

User experience

Consumers find the user experience to be positive, with many reporting that the service works as intended and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've been using SmartDNS for 6 or 7 years now and it is a brilliant service. Works nearly all the time and on the rare occasions some service stops working, customer support is excellent and they'll g... See more

Rated 5 out of 5 stars

I’ve been using Smart DNS Proxy for a while now, and it’s by far one of the best choices I’ve made. It’s very easy to set up on multiple devices and offers a wide range of locations worldwide. What re... See more

Rated 5 out of 5 stars

Always quick help. I am talking minutes and not even hours. A strong ambition from support person to get all details clarified and willingness to communicate an extra loop of e-mails. So far, after ma... See more

Rated 5 out of 5 stars

I've been using Smart DNS Proxy for a few years and finally signed up for life due to the ability to stream content from a variety of geoblocked sources from around the world. Support has b... See more


Company details

  1. DNS Provider
  2. Internet Service Provider
  3. VPN Service

About Smart DNS Proxy

Written by the company

Smart DNS Proxy provides access to more than 400 global video and music streaming services online! Our Smart DNS service is faster than VPN, simpler to set up and works on almost any device including, PC, Mac, Smart TVs, Media Players, Tablets and mobile phones.

You may sign up to Smart DNS Proxy with a 14-day free trial period and test our network. Most favorite channels like BBC iPlayer, American Netflix, Amazon Prime, Hulu, HBO, Showtime, iTV, Zattoo and 400+ channels are available. Also you can find more information about accessing American Netflix here.

Smart DNS Proxy also provides a global VPN network for Internet traffic encryption and security. This feature is only available to our paid subscribers. Our VPN network is totally different from any competition. Our servers for SmartVPN technology provide you with access to global video and music streaming channels while encrypting and securing your Internet traffic.

We're providing 24/7 live chat and email support for our users. Also, for most technical cases, our engineers are on board to help.


Contact info

4.8

Excellent

TrustScore 5 out of 5

6k reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Flawless Service!

I'm very happy with the service. I've been using it for several years now and 99% of the time it works flawlessly and even if there's some issue it's always quickly resolved. Easy 5 star service!

10 December 2025
Unprompted review
Rated 5 out of 5 stars

Any company can sell a product

Any company can sell a product, but it's when the product doesn't work as it should that you find out how good they really are.
I've been using SDP for several years now, following the demise of my previous Smart DNS provider, & whenever a problem happens the service is always quick & resolves the issue.
Works well for unblocking most streaming TV channels without the problems associated with using a VPN - IP getting blocked, slow connection especially with multiple streams at same time.
Overall, excellent!!!

4 December 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service when you need it

I have used Smart DNS for many years. Whenever I have had an issue they respond very quickly and have always provided a solution, normally straight away but sometimes it would longer, not surprising given the service they are providing. They are very reliable.

4 December 2025
Unprompted review
Rated 5 out of 5 stars

Great Speed and Reliable Support!

I’ve been using SmartDNS Proxy since 2020, and it has been an excellent and reliable service. The connection is fast, stable, and very efficient, allowing me to unblock streaming and online services worldwide without any issues.

Whenever I’ve needed assistance, their technical support team has responded quickly and efficiently, always resolving any problem in no time. I also appreciate the added security and privacy the service provides while browsing.

Overall, SmartDNS Proxy has consistently exceeded my expectations — I highly recommend it to anyone looking for a trustworthy and high-performance DNS and VPN solution.

2 December 2025
Unprompted review
Rated 5 out of 5 stars

Amazing

Smartdnsproxy is brilliant opens up the whole world I have been a customer for years and can't imagine not ever using it

3 December 2025
Unprompted review
Rated 5 out of 5 stars

I have been a customer for over 10…

I have been a customer for over 10 years in multiple countries the service is second to none. They are awesome at playing the cat and mouse game with the streaming services. It may go down once in awhile but a simple email reporting the outage in your country and they get it resolved in a couple hours or so.

2 December 2025
Unprompted review
Rated 5 out of 5 stars

Best value for money VPN compared to the rest

Smart DNS Proxy is highly recommended if your priority is unblocking geo-restricted streaming content at the fastest possible speed and the lowest possible price, and you value responsive customer support.
Customer support is excellent, fast, and highly effective at diagnosing and resolving issues, particularly those related to streaming service blocks. I had reported a recent issue with Amazon apps not loading and it was resolved within couple hours.

2 December 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service and it works!

I've used Smart DNS Proxy for many years now. Firstly; it works! From time to time updates are needed to accommodate changes made by streaming providers. These are generally applied within a day or two without any need to contact Smart DNS. When I have had to contact them, response times are really fast with problems solved within hours.

2 December 2025
Unprompted review
Rated 5 out of 5 stars

No doubt the best in town

I’ve been using this service provider for over 8 years now. The reassuring thing is being able to reach out the tech team/customer support when any awkward issues appear.
They always respond and always resolve the problem.
I wouldn’t consider using a rival provider why would I as I believe im already with the best.

Jon

2 December 2025
Unprompted review
Rated 5 out of 5 stars

Great product - excellent support

I've been using Smart DNX Proxy for a couple of years to great satisfaction. Technical issues are very rare. But today I had one such issue so I contacted customer support - I got a response within 15 minutes, and with their guidance and instructions the issue was sorted out and everything is back to working great!

1 December 2025
Unprompted review
Rated 5 out of 5 stars

Most tech companies are good at selling…

Most tech companies are good at selling themselves but not so good at reaching out to you when something goes awry. SmartDnsProxy is an exception. I have been with them now for a few years and they have never let me down with their excellent customer support

1 December 2025
Unprompted review
Rated 5 out of 5 stars

2 things set Smart DNS apart

The two things that make Smart DNS Proxy Customer Support so valuable are:
1. How fast you get a response, often minutes and not even hours.
2. The absolute energy that is put in to get any matter resolved.
I am not aware of any other business that is so on top of matters as the Help Desk with Smart DNS.
Thank you!
Jonas

18 November 2025
Unprompted review
Rated 5 out of 5 stars

I've been using SmartDNS for 6 or 7…

I've been using SmartDNS for 6 or 7 years now and it is a brilliant service. Works nearly all the time and on the rare occasions some service stops working, customer support is excellent and they'll get you back working again quickly. Only thing lacking is a VPN app that works on a Firestick but you can still load a free OpenVPN client and use the SmartDNS openvpn profiles, just a bit more effort required.

21 November 2025
Unprompted review
Rated 5 out of 5 stars

Very reliable

Very reliable, the only times I have had any problems the support has been fast, friendly and efficient!
Impressed .. have used them for 6+ years

20 November 2025
Unprompted review
Rated 5 out of 5 stars

Great service, Reasonable cost

I’ve been using Smart DNS Proxy for many years and remain very satisfied with both the excellent service and the very reasonable cost. During this time, I’ve lived in three different European countries and have always been able to take my streaming services with me. Whenever I needed assistance, the Smart DNS Proxy team responded quickly and resolved any issues in no time.

14 November 2025
Unprompted review

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