Smart DNS Proxy Reviews 5,778

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 129 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and value for money, highlighting its reliability and effectiveness over many years. The customer service stands out for its exceptional speed and efficiency, with many people noting that issues are resolved quickly, often within minutes, and that the staff are very helpful and caring. Reviewers appreciate the proactive approach of the support team, who keep them updated and offer solutions, making the overall user experience smooth and stress-free. However, some customers also noted occasional unreliability with certain streaming services and felt that customer service responses were sometimes generic or slow, leading to frustration. A few other people also felt that the setup could be complex and that the company didn't always communicate outages effectively, causing them to seek alternative providers.

What people talk about most

Service

Users describe positive interactions with service, with many reviewers consistently praising its excellence... See more

Customer service

Customers had positive experiences with customer service, with many reviewers praising the excellent, fast,... See more

Response time

Clients share positive opinions on response times, with many reviewers highlighting the speed and efficiency... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, efficiency, and... See more

User experience

Consumers find the user experience to be positive, with many reporting that the service works as intended and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've been using SmartDNS for 6 or 7 years now and it is a brilliant service. Works nearly all the time and on the rare occasions some service stops working, customer support is excellent and they'll g... See more

Rated 5 out of 5 stars

I’ve been using Smart DNS Proxy for a while now, and it’s by far one of the best choices I’ve made. It’s very easy to set up on multiple devices and offers a wide range of locations worldwide. What re... See more

Rated 5 out of 5 stars

Always quick help. I am talking minutes and not even hours. A strong ambition from support person to get all details clarified and willingness to communicate an extra loop of e-mails. So far, after ma... See more

Rated 5 out of 5 stars

I've been using Smart DNS Proxy for a few years and finally signed up for life due to the ability to stream content from a variety of geoblocked sources from around the world. Support has b... See more


Company details

  1. DNS Provider
  2. Internet Service Provider
  3. VPN Service

About Smart DNS Proxy

Written by the company

Smart DNS Proxy provides access to more than 400 global video and music streaming services online! Our Smart DNS service is faster than VPN, simpler to set up and works on almost any device including, PC, Mac, Smart TVs, Media Players, Tablets and mobile phones.

You may sign up to Smart DNS Proxy with a 14-day free trial period and test our network. Most favorite channels like BBC iPlayer, American Netflix, Amazon Prime, Hulu, HBO, Showtime, iTV, Zattoo and 400+ channels are available. Also you can find more information about accessing American Netflix here.

Smart DNS Proxy also provides a global VPN network for Internet traffic encryption and security. This feature is only available to our paid subscribers. Our VPN network is totally different from any competition. Our servers for SmartVPN technology provide you with access to global video and music streaming channels while encrypting and securing your Internet traffic.

We're providing 24/7 live chat and email support for our users. Also, for most technical cases, our engineers are on board to help.


Contact info

4.8

Excellent

TrustScore 5 out of 5

6k reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Beat the internet!

This is quite a complex area for the digitally challenged among us. The smartDNS system works and is good value for money. I have used their services for several years. Their support is good though I have had to sort/think through various situations after being given guidance. Always get there in the end though 👍

25 September 2025
Unprompted review
Rated 5 out of 5 stars

 Best and easiest VPN

Occasionally, when I have connection problems due to server errors, their customer support is great and they always fix the problem… Also works well with my Apple TV and MacBook and iPhone while traveling easy!

20 September 2025
Unprompted review
Rated 5 out of 5 stars

Excellent team and Service

Unfortunately, the DNS and VPN were not functioning correctly with Apple devices, such as Apple TV and iPhone, causing significant interruptions. Fortunately, your expert team addressed the issue with great diligence and resolved it. I was then able to seamlessly watch the series I enjoy without any further problems. Thank you to your team and for your excellent service.

21 August 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

I have been using this company for many years without any issues. Recently I had a problem and contacted them. The response was very quick and the problem was resolved. Can highly recommend.

19 August 2025
Unprompted review
Rated 5 out of 5 stars

Good value. Good Service, Positive review

I usually review bad service, but today I received an email from SmartDNSproxy asking how things are going. There were no incentives or sweeteners, just instructions on how to contact them if there are any issues. I've been using their services for years, with a brief pause after my last subscription. When I realized I needed their services again, I resubscribed because no one I trust can beat their price, and I've never had any issues with their services. The setup is a bit complex, but that's due to my setup, not theirs.

17 August 2025
Unprompted review
Rated 5 out of 5 stars

As an expat

As an expat, I have used many VPN/DNS services over the years and have used Smart DNS Proxy for the last eight years or so. I can honestly say, the service is superb.

On the odd occasions, I’ve had issues, they’ve been super responsive and have resolved problems very quickly.

I can highly recommend this service, you will not be disappointed.

23 July 2025
Unprompted review
Rated 5 out of 5 stars

I have been using Smart DNS for some…

I have been using Smart DNS for some years and at the start I was a little nervous about it. Their help and support when setting it up was amazing, prompt and knowledgeable and it has continued to be so. Several of my friends who live outside the UK have, through my encouragement, become satisfied customers too.

3 July 2025
Unprompted review
Rated 5 out of 5 stars

SmartDNSProxy is first rate

SmartDNSProxy is first rate. Especially in providing prompt, detailed and reliable tech support when I encounter problems with ornery apps. I’ve worked with three similar services in the past and SmartDNSProxy outshines them all.

30 June 2025
Unprompted review
Rated 5 out of 5 stars

Switched to Life Time Subscriiption

I've been using Smart DNS Proxy for a few years and finally signed up for life due to the ability to stream content from a variety of geoblocked sources from around the world.

Support has been extremely responsive and have assisted in resolving random issues as and when they crop up.

Most issues usually get resolved by the simple steps of rebooting the modem, reactivating the registered IP and restarting the errant device.

This leads me to believe they remain on top of things and attend to issues even before us users experience them.

Can't recommend them enough. Thank you.

PS: Ad Blocking would be a great addition to the services offered.

26 June 2025
Unprompted review
Rated 5 out of 5 stars

I’m so happy with Smart DNS Proxy…

I’m so happy with Smart DNS Proxy Service. I’m able to stream the content I love from other countries that would normally be unavailable to me. Any questions or issues are quickly answered by the helpful folks at Smart DNS headquarters. I highly recommend this service.

16 June 2025
Unprompted review

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