Smarter Reviews 105

Lee was honest and responsive and every concern was addressed.

The Help i received from Lee was great. I had an older Smarter Kettle, and your current App couldn't get it work. But lee gave the info i needed to get it work. Great job

Kettle stopped heating water. I suspect it is just the heating element that has died but smarter are not willing to attempt to repair it. They offered me 20% off a brand new one as a goodwill gesture - not sure if I trust buying another one. I've been a long time customer, really disappointed with the company response.

I bought my first i kettle 9 years ago. Sadly the lid has become loose and now it boils for longer than it needs to before it stops. I contacted smarter to see if they could fix it as it was probably limescale buildup I just couldn’t get to and mid needed to be replaced as it worked fine other than that! I didn’t mind paying but as it was so old they no longer did that model and couldn’t repair it. They however they then offered me a free replacement to the 3.0 version.

It arrived as soon as it came into stock. I set it all up and it’s brilliant. I love it! the service I received was impeccable. I dealt with a representative called Aida who kept me informed the whole way and has been brilliant. I love the kettle and hoping this one will last another 9 years! 😀 thank you Smarter

Ignore the negative reviews!!
As long as you are savvy with a smart phone then you will set this kettle up very easy.
Then enable the smarter ikettle skill via alexa app on your phone and it works perfectly.
It is a fantastic kettle and id buy anyday.

I would not buy this, it broke after 11 months only and the company doesn’t really to my emails to claim the warrantee. Very unprofessional company

Pretty certain this company has gone bust so don't buy from them. A family member has the ikettle and it's brilliant but after we ordered one we had a few emails advising it was delayed before never hearing from them again and no responses to emails etc. Fortunately my credit card company refunded and have taken the battle on to recoup the money.

Do not buy, orderd kettle last December as a present, went faulty in February, over boiling & would not collaborate, was promised a replacement for 5mths after this, we agreed on a refund which was promised 8 weeks ago, countless emails assuring it was being processed & it has arrived today. Product not fit for sale, customer service appalling.

Ordered kettle on 07MAY22. Was feeling dubious but read many great reviews on various consumer sites and hubby really wanted it. Received order confirmation, then 2 follow up emails in June and July to say it had been delayed. Then nothing. Have emailed twice requesting a refund and not received a response. Requested assistance from my credit card company but they say too much time has gone by for them to help. Annoyed that I didn't trust my gut on this one.

iKettle 3 broke after 10months. Well within warranty. Have sent multiple emails with no response for weeks.
Totally unable to speak to anyone or get any response. Do not use this company.

Purchased a kettle on 13/04/22. It’s now 11/09/22 and still not received it. I’ve sent multiple emails, messaged through Facebook and instagram and am being ignored. I just want my money back now and I’ll get another product from elsewhere. SEND ME MY MONEY

Scam of company trading standards now been contact they said may kettle been Delievery it was not then delay in June July still not scam complaint

Our kettle broke months ago...trying to contact them is a nightmare!!!. Sent it back for repair which we were told was not possible and a refund was out of the question!!..we are told the kettle is out of stock so we will have to wait 2 months for the replacment ( still selling them to new customers).... still waiting!!!. AVOID AT ALL COSTS

What on earth is going on with this company? they claim to have customer service in the form of online chat, Whatsapp service and email. Only Emial gets any response and it takes 10 to 14 days for a reply so very easily 2 months has now passed since my kettle stopped working. There is no way this company should be allowed to retail its product into civilisation

Coffee machine broke after less than an year. I’ve been waiting for a replacement for months now and they don’t have a uk unit.
They won’t refund nor repair the product that is under warranty

Web site was offering smart kettles at £109 but when you clicked through, it was only £129. No screenshots or conversations with them would change the click bait they used. Does not bode well for buying these.

I have a smarter coffee machine and yes unfortunately the bean grinder did stop working, they sent instructions showing me how to clean etc incase that was the issue but it wasn’t. Now the machine was a gift so I didn’t have any proof of purchase however after a couple of friendly messages with a lady called Ashley on their customer support and a small video showing what the actual problem was a new replacement machine was immediately sent out regardless of the lack of purchase proof. What brilliant customer services. Thank you Smarter I will once again be waking up to the smell of freshly ground coffee filling the house. Top Marks.

Had a Smarter coffee machine, first one lasted 9 months, then the second lasted 6 months, but this took it out the of the 12 month windows so after 13 months of an expensive coffee machine, it got scraped.

Company is a joke and shouldn't be trading.

I also noticed the fake review site on the website....

Two stars for now - awaiting a responmse from their support team so this review is not final.

Purchase a kettle back in March - unfortunately there been countless issues, a major one is I'm unable to login to the app using my google email, just doesn;'t seem to like Gmail for whatever reason?

Secondly, and again a biggie - I purchased the kettle for the main use of being able to link it to Amazon Alexa, well thats never been able to happen due to what seems like poor engineering and a bad API. We can literally only press the button on the kettle, so we paid like £100+ for a standard kettle that we could've bought for £30 elsewhere.

Hoping they can help and turn this review around but so far it isn't looking good from reviews read on here, the Alexa store and the Google Play store.

After 2 months, I didn't reiceve the item I order from this scammy website. They told me I got a phone call from the courier and I didn't pick up so the package return to them, what a joke.
Next week I'll ask my bank to chargeback.