Smarter Home Store Reviews 

181
•
TrustScore 2.5 out of 5

2.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

I purchased a Home Assistant Green from this seller. The device was defective from the moment of delivery and never functioned properly. The seller refused to provide warranty service, using th... See more

Rated 2 out of 5 stars

When the Decos connect to the sky Q Box it shuts the sky box down and I have to keep rebooting it.i bought a repeater from te company for €20 and it does a better job than the €90 system.If it could c... See more

Company details

  1. Smart shop

Information provided by various external sources

Online retailer of smart home technology products, making your home a connected home.


Contact info

2.4

Poor

TrustScore 2.5 out of 5

181 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.4

All reviews

(181)

1 review in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I got a wifi extender

I got a wifi extender, mesh unit, and it works beautifully. Delighted. Quick and efficient service and quick delivery.

20 October 2020
Smarter Home Store logo

Reply from Smarter Home Store

Hi Dervla, we are delighted that the TP-Link Deco M5 has met your expectations - it really is a great product. Thanks for shopping with us at www.smarterhomestore.com Susan

Rated 5 out of 5 stars

Great service..delivered next day and…

Great service..delivered next day and works a dream..havent had internet seevice in one end of my house ..Ever...at last can watch Netflix on my tv...

20 October 2020
Smarter Home Store logo

Reply from Smarter Home Store

Helen, thanks for the great review. We get great feedback for all TP-Link Mesh WiFi products especially the Deco M5. Great to be sorted for a long Winter! Best wishes, Susan www.smarterhomestore.com

Rated 5 out of 5 stars

Super reliable and super quick delivery…

Super reliable and super quick delivery - top class service , quality products and speedy delivery - don’t hesitate to shop with these guys

25 April 2020
Unprompted review
Smarter Home Store logo

Reply from Smarter Home Store

Hi David, Many thanks for your 5 Star review. We aim to please! Delighted you are happy with the TP Link Deco M5 - fantastic product. Visit us again at smarterhomestore.com

Rated 5 out of 5 stars

Very helpful, very prompt

I bought the incorrect product (my own fault not theirs) and Susan was very understanding. No problems with organising a return in exchange for another item. She gave me an excellent recommendation for a replacement and very kindly gave me free postage on the new item!!
Quick dispatch and delivery.
All around great service.

18 April 2020
Unprompted review
Rated 5 out of 5 stars

Highly Recommend

Excellent easy to navigate site great price and free shipping, arrived within a few days

18 April 2020
Unprompted review
Smarter Home Store logo

Reply from Smarter Home Store

Hi Mark, Thank you for your 5 Star Review and I am sure you will be very happy with your Nest 3rd Generation Learning Thermostat. Great product all round. Thank you for shopping with us at www.smarterhomestore.com & see you again soon.

Rated 5 out of 5 stars

Super fast delivery!

Ordered and it came the next day! Brilliant service.

1 April 2020
Unprompted review
Smarter Home Store logo

Reply from Smarter Home Store

Hi Ann-Marie, thanks for your lovely review. I know you will be happy with the TP-Link AC750 wifi extender. Its a great product and good value too.
Susan www.SmarterHomeStore.com

Rated 5 out of 5 stars

Booster

Brilliant coverage

27 March 2020
Unprompted review
Smarter Home Store logo

Reply from Smarter Home Store

Aoife, Thanks for your review. These TP-Link DecoE4 Wifi Extenders are extremely popular at the moment with demand on Wifi as everyone is working and schooling from home during these difficult times. Best wishes, Susan @ www.wmarterhomestore.com

Rated 5 out of 5 stars

Product was sent out very promptly and…

Product was sent out very promptly and without delay. Would recommend this store.

24 March 2020
Unprompted review
Smarter Home Store logo

Reply from Smarter Home Store

Hi Aoife, thanks so much for your review. Delighted you are happy with our service and I have no doubt that the TP Link 850RE Wifi Range extender will work great for you. Especially important at the moment that the wifi is good with us all working and schooling from home. Stay safe.
Susan Crowe www.smarterhomestore.com

Rated 5 out of 5 stars

A really great customer journey

A really great customer journey, so simple to use the website and the delivery was very efficient. I love the say they tell you when it will arrive within 60 mins - and then they do so - most of them say morning or afternoon. I will be back to buy more fro Smarter HS - Joe

7 February 2020
Unprompted review
Rated 5 out of 5 stars

quick delivery

quick delivery. no fuss

22 January 2020
Unprompted review
Smarter Home Store logo

Reply from Smarter Home Store

Ah thanks Allan. Delighted you are happy with the service and that you like your ENER-J Smart Bulbs and ENER-J Smart Plugs - its a great brand. Watch out for new products within the range - we will have them later this week, including a great colour changing smart light strip! Best Wishes from the team at www.smarterhomestore.com

Rated 5 out of 5 stars

great bulbs cant fault them

13 January 2020
Unprompted review
Smarter Home Store logo

Reply from Smarter Home Store

Thanks Roy, Great to get good feedback! Watch out for the ENER-J Smart LED Strip Light - coming into stock soon. ENER-J really is a great brand of Smart Home Tech Products.
Susan at smarterhomestore.com

Rated 5 out of 5 stars

Fab!

Easy ordering. Fast shipment. All great!

6 December 2019
Unprompted review
Smarter Home Store logo

Reply from Smarter Home Store

Thank you Jim. I hope your ENER-J smart light bulbs and smart plugs work a treat for you. ENER-J is a super range at an affordable price. Enjoy turning your home “smart”.
Susan / www.smarterhomestore.con

Rated 2 out of 5 stars

Set up a bit tricky

Set up a bit tricky, colours and white a bit washed out

3 December 2019
Unprompted review
Smarter Home Store logo

Reply from Smarter Home Store

Hi Walter, sorry that you found the ENER-J Bulbs tricky to set up. The Sync should be seamless. Regarding the colour and white being washed out - please check out all the different options on the ENERJ Smart App. We have had no queries or negative feedback from all of the other customers. On the app, you can choose Bright to Warm White and anywhere in between and also you can vary the brightness from 0-100%. It takes a bit of playing around to understand the functionality. I hope that this helps. Best wishes from Susan at www.smarterhomestore.com

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look