When the staff and systems are working…
When the staff and systems are working correctly everything is fine. However if you experience with either their IT systems or member of staff doing something incorrectly then the service is terrible.
I was transferring an investment to Barclays Smart Invest. The transfer was being done in species so was the simplest transfer possible. Barclays messed up communication with the other platform. For about three weeks Barclays refused to accept they had done anything wrong. They continually denied they had received a reply from the other platform which meant the transfer was in limbo. I raised a formal Complaint and after some six weeks they acknowledged that Barclays had acted incorrectly. They refused to say whether they were taking steps to prevent the same problem from happening again.
