Smart Kid Store Reviews 387

TrustScore 4 out of 5

4.1

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Rated 1 out of 5 stars

I ordered a sleigh cot bed with mattress for around £300 using the “no rush” delivery option, happy to wait a couple of weeks. After about a week, delivery was confirmed, only to then be told... See more

Rated 5 out of 5 stars

Tried a cheaper pump and was rubbish. Bought this and honestly was a breeze pumping up the tyres, even with the awkward angle. Handy it was small and compact

Rated 5 out of 5 stars

Ordered a miniuno touch fold Stroller, the first one was ordered with the no rush delivery and did arrive within the time stated but only take this option if you really are happy waiting the full 20... See more

Rated 5 out of 5 stars

Delighted with the Hauck Buggy I bought for my grandson visiting. Wanted a lightweight one for ease and this ticks all the boxes. The basket below is a great size for carrying extras and it comes com... See more

Company details

  1. Baby shop

Information provided by various external sources

Smart Kid Store is a multi channel retailer that has been providing quality baby products since 2012.


Contact info

4.1

Great

TrustScore 4 out of 5

387 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

No sound put batteries in and does not…

No sound put batteries in and does not work
Read a review on Argos and some one said the exact same thing

13 May 2022
Smart Kid Store logo

Reply from Smart Kid Store

Dear Katie

Thank you for taking the time to post your review and we are sorry that you have an issue with your item. We really would encourgae you to contact our team at hello@smartkidstore.com so that we can resolve any issues.

Kind regards

The Customer Service Team

Rated 1 out of 5 stars

Last one. :( dissatisfied customer

Disappointed only in the fact I had ordered the cot bed that was the last one. And they wasn't fully satisfied to send out this one as it didn't meet there standards. And I fell in love with the cotbed as it fitted in with the theme of the room.

9 May 2022
Rated 4 out of 5 stars

Pretty good over all for a company I…

Pretty good over all for a company I found on the internet. Reasonable prices and normally quick delivery. The only reason I dropped a star is because the product I ordered was out of stock but they didn't really update me on its progress. Once I rang up and talked to a human (which is a lovely surprise) it was dispatched the following morning so good service.

3 May 2022
Rated 2 out of 5 stars

Iv not received my order as yet and I…

Iv not received my order as yet and I placed the order a week ago, I was told by email that I would get my order on the 28th but didn't receive it, and I'm still waiting for my order if I'd of know this I wouldn't of order my car seat from these I'd of gone somewhere else 🙃 sorry but that's what I feel 🙃

30 April 2022
Smart Kid Store logo

Reply from Smart Kid Store

Dear Rita

Thank you for taking the time to post your review and we are sorry that you are not happy with the service. We can see that the delivery timescale on your item is 3-7 working days and we can confirm that it will be delivered within that timescale. Although we always try and get items to you as quickly as possible we can never guarantee an earlier delivery.

Please let us know if we can be of further assistance

Kind regards

The Customer Service Team

Rated 5 out of 5 stars

Pram

Great purchase my great granddaughter loves it so worth the money

28 April 2022
Rated 5 out of 5 stars

Quality product!

Quality product.

I recently ordered a sandpit for our Granddaughter and when it arrived I was so impressed immediately order another one for my Grandsons!

22 April 2022

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