The SMART Repair People Reviews 

3,966
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 2,047 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently appreciate the extremely efficient service, fair pricing, and the friendly attitude of the professional staff who consistently arrive on time to perform convenient doorstep repairs. Consumers note that vehicle dent and scratch repairs are completed quickly with impressive results that make cars look brand new and showroom ready. Some reviewers were not happy with communication issues, delayed appointments, or occasional problems regarding matching vehicle paint colors through third-party contractors. A few people also mentioned disappointing finish quality, such as surface bubbling or poor polishing, which ultimately required additional corrective work.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting professional and efficient... See more

Staff

Reviewers highlight positive aspects of staff, noting that engineers and technicians are consistently... See more

Quality

Customers had positive experiences with quality, noting that the work was carried out to a very high standard... See more

Price

Consumers find price to be positive and consistently report very competitive and reasonable costs for repairs... See more

Product

Reviewers mention positive feedback about product, expressing great satisfaction with the dent and bumper... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’m really pleased with the dent repair and bumper scuff repair. The work was carried out to a very high standard, and the finish looks excellent — you can hardly tell there was ever any damage.... See more

Company replied

Rated 5 out of 5 stars

We can only describe Michael the engineer who carried out our wing mirror housing scuff repair as an absolute magician. I was so enthralled that I sat on a stool and watched the whole procedure... See more

Company replied

Rated 5 out of 5 stars

End to end process was really quick and easy. Ryan who completed tbe repair sent email when job accepted. Then a followup as a reminder. Then rang the day before to confirm time. Repair was amazin... See more

Company replied

Rated 5 out of 5 stars

What an first experience with Smart Repair. Super easy online system to get a quote which was then transferred to a local body mechanic for available dates. An early date and time became available so... See more

Company replied


Company details

  1. #8 of 60 best companies in Vehicle Repair
  2. #3 of 16 best companies in Car Body Shop
  3. #6 of 35 best companies in Vehicle repair shop

Written by the company

Scratch, scuff, and dent repairs at your door. Our nationwide network of repairers offers on-site vehicle repairs, bringing convenience to your doorstep.

High Quality Mobile Repairs

Written by the company

At SMART Repair People, we focus on delivering high-quality repairs while keeping costs manageable for customers. By streamlining our booking system and matching each job with a skilled, local repairer, we reduce travel and logistics costs. This efficient model allows us to offer competitive pricing without compromising on service. Additionally, we ensure fair pay for our repairers, valuing their expertise and dedication. Our approach provides customers with affordable, convenient repairs without sacrificing quality or fairness to our team.

We're Confident In Our Work

Lifetime Guarantee

We stand behind the quality of our work with a lifetime guarantee on all repairs. This commitment ensures that if any issues arise due to our workmanship, we'll make it right—giving you peace of mind and confidence in lasting results for as long as you own the vehicle.

Contact info

Convenient SMART Repairs

Get your car body repaired right at your door by our expert team.

4.9

Excellent

TrustScore 5 out of 5

4k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 84% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(3,966)

1,885 reviews in the last 12 months

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Rated 3 out of 5 stars

Friendly but did half the job

The service was friendly and Daniel was nice and the scratch’s are gone, but the state the door was left in, it was butchered. Swirl marks galore, He did come back as I showed him the paint on the door was dull (which is why it’s 3*) and he advised would buffer and polish it, it was anything but. It does state on the order for it to be polished, but looks like it was polished with sandpaper and now I have to get it polished properly by a detailer. He also would just wipe his hand across the car to show the scratch wasn’t there which I wasn't keen on as surely a microfibre cloth would be more professional, he also walked around the car and wiped his finger on the car which again I wasn’t keen on as the car was in a state in terms of being dirty and I didn’t see the need as he was there to just do the one door and handle. I would provide photos but don’t seem to let me.

14 August 2026
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Reply from The SMART Repair People

We’re sorry to hear that you were unhappy with the finish after your repair. Had we been made aware that you felt the door had been left with swirl marks or that the polishing had not achieved the expected result, we would have been more than happy to look into this further and raise a dispute case with the repairer to properly investigate what had happened and get this resolved. This is the first we have heard that there is an issue with this.

If you’re able to provide photographs of the door and the finish you’re referring to, please send them over to us. We can then review them and take the appropriate next steps. We always want to ensure that any concerns are addressed fairly and professionally. We want you to be satisfied with the repair.

You can reach us directly at hello@smartrepairpeople.com and we will be happy to take a look.

Kind regards,
The SMART Repair People

Rated 5 out of 5 stars

Repairer was unavoidably delayed BUT he…

Repairer was unavoidably delayed BUT he called early and kept me informed… I’ve used some companies who couldn’t be bothered to update me…. trouble free repair. Thank you

22 August 2026
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Reply from The SMART Repair People

Hi Andrianna,

We’re sorry your repair was delayed but pleased you’re happy with the overall result. Thank you for still taking the time to leave a 5* review given the inconvenience you’ve had. We really appreciate it.

Kind regards,

The SMART Repair People

Rated 5 out of 5 stars

Billa was brilliant

Billa was brilliant! Not only a great job on the car but so polite and friendly. Cannot thank him enough

22 August 2026
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Reply from The SMART Repair People

Thanks for your review!

Rated 5 out of 5 stars

Extremely brilliant service from Craige…

Extremely brilliant service from Craige his work is second to none the company admin were brilliant 100% use again highly recommended thanks

15 August 2026
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Reply from The SMART Repair People

Thanks for your review!

Rated 5 out of 5 stars

The service was brilliant

The service was brilliant, I can’t fault it. Sam was amazing and very hard working, didn’t take a break and was extremely diligent. I’d highly recommend.

21 August 2026
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Reply from The SMART Repair People

Thanks for your review!

Rated 5 out of 5 stars

This is the 3rd time I’ve used Smart…

This is the 3rd time I’ve used Smart repair
& another Top job done by Arron from the Dent Man. Very pleasant and persevered with the work involved, 100% Recommend.

21 August 2026
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Reply from The SMART Repair People

Thanks for your review and returning custom!

Rated 5 out of 5 stars

I am so pleased with the whole proces so easy to arrange and 5 star jobs-…

I am so pleased with the whole process- arranging the repair was so easy staff are extremely helpful - Eric , who did the repair was fantastic he is an absolute perfectionist and you would never know there was ever a mark on my car I would recommend this company 100% - so professional and Eric obviously takes great pride in doing an amazing job

20 August 2026
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Reply from The SMART Repair People

Thanks for your review!

Rated 5 out of 5 stars

Happy with service and good manner

Happy with service and good manner , very nice and clean job on my car , you would know car was damaged, I would definitely recommend, thanks again for good work

19 August 2026
Unprompted review
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Reply from The SMART Repair People

Thanks for your review!

Rated 5 out of 5 stars

Very impressed

Eric did an excellent and thorough job, I cannot tell where the bump was, really pleased and would use Smart Repair again.

20 August 2026
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Reply from The SMART Repair People

Thanks for your review!

Rated 5 out of 5 stars

1st class job

Arrived on time. No fuss approach and delivered a perfect repair.

20 August 2026
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Reply from The SMART Repair People

Thanks for your review!

Rated 5 out of 5 stars

Excellent service

Excellent service! Friendly engineer who came, left the car good as new! I had some dent damager and scratch.

Engineer turned up as arranged and left the car immculate.

Would recomend.

20 August 2026
Unprompted review
The SMART Repair People logo

Reply from The SMART Repair People

Thanks for your review!

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