The SMART Repair People Reviews 

3,966
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 2,047 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently appreciate the extremely efficient service, fair pricing, and the friendly attitude of the professional staff who consistently arrive on time to perform convenient doorstep repairs. Consumers note that vehicle dent and scratch repairs are completed quickly with impressive results that make cars look brand new and showroom ready. Some reviewers were not happy with communication issues, delayed appointments, or occasional problems regarding matching vehicle paint colors through third-party contractors. A few people also mentioned disappointing finish quality, such as surface bubbling or poor polishing, which ultimately required additional corrective work.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting professional and efficient... See more

Staff

Reviewers highlight positive aspects of staff, noting that engineers and technicians are consistently... See more

Quality

Customers had positive experiences with quality, noting that the work was carried out to a very high standard... See more

Price

Consumers find price to be positive and consistently report very competitive and reasonable costs for repairs... See more

Product

Reviewers mention positive feedback about product, expressing great satisfaction with the dent and bumper... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’m really pleased with the dent repair and bumper scuff repair. The work was carried out to a very high standard, and the finish looks excellent — you can hardly tell there was ever any damage.... See more

Company replied

Rated 5 out of 5 stars

We can only describe Michael the engineer who carried out our wing mirror housing scuff repair as an absolute magician. I was so enthralled that I sat on a stool and watched the whole procedure... See more

Company replied

Rated 5 out of 5 stars

End to end process was really quick and easy. Ryan who completed tbe repair sent email when job accepted. Then a followup as a reminder. Then rang the day before to confirm time. Repair was amazin... See more

Company replied

Rated 5 out of 5 stars

What an first experience with Smart Repair. Super easy online system to get a quote which was then transferred to a local body mechanic for available dates. An early date and time became available so... See more

Company replied


Company details

  1. #8 of 60 best companies in Vehicle Repair
  2. #3 of 16 best companies in Car Body Shop
  3. #6 of 35 best companies in Vehicle repair shop

Written by the company

Scratch, scuff, and dent repairs at your door. Our nationwide network of repairers offers on-site vehicle repairs, bringing convenience to your doorstep.

High Quality Mobile Repairs

Written by the company

At SMART Repair People, we focus on delivering high-quality repairs while keeping costs manageable for customers. By streamlining our booking system and matching each job with a skilled, local repairer, we reduce travel and logistics costs. This efficient model allows us to offer competitive pricing without compromising on service. Additionally, we ensure fair pay for our repairers, valuing their expertise and dedication. Our approach provides customers with affordable, convenient repairs without sacrificing quality or fairness to our team.

We're Confident In Our Work

Lifetime Guarantee

We stand behind the quality of our work with a lifetime guarantee on all repairs. This commitment ensures that if any issues arise due to our workmanship, we'll make it right—giving you peace of mind and confidence in lasting results for as long as you own the vehicle.

Contact info

Convenient SMART Repairs

Get your car body repaired right at your door by our expert team.

4.9

Excellent

TrustScore 5 out of 5

4k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 84% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(3,966)

1,885 reviews in the last 12 months

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Rated 5 out of 5 stars

I’m really pleased with the dent repair…

I’m really pleased with the dent repair and bumper scuff repair. The work was carried out to a very high standard, and the finish looks excellent — you can hardly tell there was ever any damage.

The service was professional, efficient and friendly from start to finish. He took care to make sure everything was done properly, and the car was returned looking great.

I would definitely recommend him to anyone needing dent or bumper repairs. Excellent workmanship and a great service!

26 August 2026
Unprompted review
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Reply from The SMART Repair People

Thanks for your review!

Rated 5 out of 5 stars

The Magician!

We can only describe Michael the engineer who carried out our wing mirror housing scuff repair as an absolute magician.
I was so enthralled that I sat on a stool and watched the whole procedure- fascinating!
Michael is also a really nice guy and nothing was too much trouble - his attention to detail was second to none.
The finished job is as if my car had just come out of the showroom.
This was really important to me as the car is brand new and we have only owned a few weeks.
If you are following our lead and need some remedial work doing to the paintwork (scuffs,chips, small dents etc)in and around Shropshire don’t hesitate to contact the Smart people and specify Michael.
You won’t regret it.

26 August 2026
Unprompted review
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Reply from The SMART Repair People

Thanks for your review!

Rated 5 out of 5 stars

The quote from Smart Repair People was…

The quote from Smart Repair People was very competitive.
The technician updated me on his arrival time and arrived punctually. He was friendly and polite and did a first rate job.

24 August 2026
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Reply from The SMART Repair People

Thanks for your review!

Rated 5 out of 5 stars

Fantastic service

Fantastic service. Turned up on time, very professional and a great paint job . I will definitely use them again.

17 August 2026
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Reply from The SMART Repair People

Thanks for your review!

Rated 5 out of 5 stars

Great service

Great service, the engineer was wonderful

25 August 2026
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Reply from The SMART Repair People

Thanks for your review!

Rated 5 out of 5 stars

Highly recommended

Highly recommended. Excellent customer service with prompt responses. Fantastic Car Crafts. Mr. August, one of the smart repairs can be sent to you to fix your problem efficiently and with high-quality results.

24 August 2026
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Reply from The SMART Repair People

Thanks for your review!

Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. Brilliant communication.
Then the technician (Chris) did an amazing job on my paintwork. 100% recommended

24 August 2026
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Reply from The SMART Repair People

Thanks for your review!

Rated 5 out of 5 stars

Chris did a fantastic job on my front…

Chris did a fantastic job on my front and back bumpers the car looks amazing like when I brought the car 9 years ago. Highly recommended 10 stars⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️.

24 August 2026
Unprompted review
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Reply from The SMART Repair People

Thanks for your review!

Rated 5 out of 5 stars

Very Professional

Excellent experience from start to finish!
Great communication and very professional.
Eric was very friendly and did a fantastic job and really cared about what he was doing. Would definitely recommend this company and will use them again if needed.

24 August 2026
Unprompted review
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Reply from The SMART Repair People

Thanks for your review!

Rated 5 out of 5 stars

Good communications from start to…

Good communications from start to finish,on time and a very professional service at a reasonable price,would recommend and would use in the future

24 August 2026
Unprompted review
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Reply from The SMART Repair People

Thanks for your review!

Rated 1 out of 5 stars

Ridiculously high quote

Have a tiny (around 1 inch x 1/4 inch) ding in focys bonnet. Quote was £388 to repair.
A brand new pte painted complete bumper can be bought direct from Ford at £500.
Ridiculously high Quote

23 August 2026
Unprompted review
The SMART Repair People logo

Reply from The SMART Repair People

Thank you for your feedback. We’re sorry you feel the quotation was too high.

The price reflects the specialist repair required for the damage, including the preparation, repair and refinishing work needed to achieve a proper colour match and finish. Every repair is assessed individually, and our quotations are based on the work involved rather than simply the size of the visible dent.

We appreciate that repair costs can sometimes be compared with the price of replacement parts, but the two are not necessarily like-for-like. We’re always happy to explain the work included in a quotation and discuss the options available.

If you’d like to contact us directly with your vehicle details, we’d be happy to review the quotation with you and explain the costs and work associated.

Thank you
The SMART Repair People

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