After I wrote a review over 2 wks ago, I thought I'd give them the benefit of the doubt. But no. No product has arrived. So emailed them again as they haven't got a legitimate phone number, demanding... See more
Company replied
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See what reviewers are saying
Wow absolutely love my smartshavy its so compact in its little pouch handy when you go on holiday it just glides over your skin theses no nikes or cuts really smooth shave. Didn't have any problem cha... See more
Company replied
Absolutely horrific 😢 seems a scam nasty device hurts gave me rashes deffinatly not pain free did receive full refund luckily please don't be fooled buy this :( and all the high videos I'm tiktok fam... See more
Company replied
Doesn't even deserve 1 star!!!! Absolutely awful product, cheap and nasty, doesn't remove hair! Applicator head is cheap and flimsy, it broke and fell apart after 2 uses, I emailed the so called compa... See more
Company replied
Company details
Written by the company
SmartShavy London The perfect shaver for women. With its innovative sensa-light technology, it turns on at the contact of the skin. Smartshavy is small and compact making it the perfect little shaver to carry around with you. It glides across your skin painlessly shaving the hairs off in the process.
Contact info
United Kingdom
- +441615318360
- contact@smartshavy.com
- smartshavy.com
2.2
Poor
502 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Smartshavy is Great little machine
Great little machine works well and is great for taking on holiday as it would fit into a bag easily. So far so good.
6 December 2023
Unprompted review
Reply from Smartshavy
Hey Kathy! We're all about making sure you have a positive experience overall! Thanks for the love, beautiful ❤️
So glad to hear you're seeing a positive change with those pesky ingrown, Kathy! 😊Thanks for being part of our community ❤️.
Shipping was a nightmare
Shipping was a nightmare. When it did finally arrive it’s extremely noisy and feels like it’s ripping your skin off. It does work, just noisy and not for sensitive skin.
5 December 2023
Unprompted review
Reply from Smartshavy
Hi Dear,
I'm sorry to hear that you had a poor experience with us. The order must have been delayed by the shipping company's side, as we dispatch all the packages as soon as we receive an order from our customer.
Moreover, I can completely understand how disappointing this can be when you do not get the desired results with your purchase. It's a rare case that SmartShavy is not up to the customer's expectations. We are trying to provide our customers with the best experience with our product, but unfortunately, in your case, we are not up to the mark because of some unknown reasons.
But you don't have to worry at all; we suggest you reach out to our dedicated customer support at contact@smartshavy.com with your order number to get your replacement or refund done.
No Response
I have emailed Smart Shavy on several Occasions over the last week and haven’t received any response. I want to cancel my order (#66416). Feel like getting through to them on here is my best bet! As they seem to reply to negative reviews more than their customers emails.
5 December 2023
Unprompted review
Reply from Smartshavy
Hey ED,
I am really sorry for the inconvenience caused. Unfortunately, I have found myself unable to find any email from your side; otherwise, we would have definitely replied to you. There is a possibility that your emails were sent to the wrong email address.
You are advised to kindly send us an email at contact@smartshavy.com. We will definitely help you with the issue, as customer satisfaction is our first priority. I will be on the lookout for your email.
Thank you for your understanding.
After many disappointing results with…
After many disappointing results with other razors I was sceptical but can honestly say I'm impressed, it really does do as it says.
28 November 2023
Unprompted review
Reply from Smartshavy
Hello Karen, Thank you so much for the positive review! We are thrilled to hear that you had a smooth and clean shave with our product. It's rewarding to know that our efforts to provide a high-quality shaving experience are paying off. We truly appreciate your support and hope to continue delivering the best shaving experiences for you in the future.
Amazing
I was sceptical after reading so many negative reviews but this shaver is fab does what it says on the tin and I had no problems with delivery I would recommend
22 November 2023
Unprompted review
Reply from Smartshavy
Hey Donna!
We're all about making sure you have a positive experience overall! Thanks for the love 💗💗
So glad to hear you're seeing a positive change. Your trust in us is the biggest compliment.
SCAM don’t waste your money I have been…
SCAM don’t waste your money I have been wating a year now and still nothing they always have some excuse about delivery problems but by now someone could have walked to my house and back what a scam
1 December 2022
Unprompted review
Reply from Smartshavy
Hey Stephen, I am really sorry for the issue that you have faced. I understand this would have been really hard for you. Kindly note that as an authentic and respectable company, we take care to maintain the highest standards for integrity, quality, customer care, and product. Customer satisfaction is our first priority. We are as frustrated with this as you are because there are sometimes issues with our shipping partners and the order gets lost during transit. We are working closely with our partners to minimize the problem. You are advised to kindly contact us at contact@smartshavy.com. We will definitely resolve this issue for you. Your understanding is highly appreciated. I will be on the lookout for your email.
This gives u Confidence your body
Smooth and clean shave one of the best ever used
22 November 2023
Unprompted review
Reply from Smartshavy
Hello Zaak, Thank you so much for the positive review! We are thrilled to hear that you had a smooth and clean shave with our product. It's rewarding to know that our efforts to provide a high-quality shaving experience are paying off. We truly appreciate your support and hope to continue delivering the best shaving experiences for you in the future.
Shipping is Shocking! 🙄
Not received product, its over two weeks of waiting....🙄 STILL Waiting!
I thought I'd treat myself for my birthday, calculated shipping dates as "advertised" and am really disappointed to see its still in process of shipping. 😕😕😕
22 November 2023
Unprompted review
Reply from Smartshavy
Hello Jacqui, We wanted to provide you with a quick update about your recent order from Smartshavy. Due to the overwhelming response to our holiday promotions and the high demand for our innovative products, we are currently experiencing a larger number of orders than usual. As a result, there may be a slight delay in processing and shipping your order.
Rest assured that our team is working hard to fulfill all orders as quickly as possible. We understand that you are excited to receive your Smartshavy product, and we sincerely apologize for any inconvenience caused by this delay. Your order is already in transit and will be arriving soon. You will receive an update once it arrives at your home.
Very long delivery
It’s been around 2.5 weeks and my order still hasn’t arrived. It’s a shame because I’ve been looking forward to try it :(
19 November 2023
Unprompted review
Reply from Smartshavy
Hello Scara, We wanted to provide you with a quick update regarding your recent order with Smartshavy.
Due to the overwhelming response to our holiday promotions and the increased demand for our innovative products, we are currently experiencing a higher volume of orders than usual. As a result, there might be a slight delay in the processing and shipment of your order.
Please rest assured that our team is working tirelessly to fulfill all orders as quickly as possible. We understand the anticipation of receiving your Smartshavy product, and we sincerely apologize for any inconvenience this delay may have caused.
We want to assure you that your order is already on the way and will arrive soon. You will receive an update when it arrives at your home.
Been waiting for 2 and a half weeks for…
Been waiting for 2 and a half weeks for this item. Every time I contact them the say it’s coming with the courier and it won’t be long. Take your money and give you no item!! Should have read the reviews before I bought it!! Disgusting company!!
2 November 2023
Unprompted review
Reply from Smartshavy
Hello Samantha, We wanted to provide you with a quick update regarding your recent order with Smartshavy.
Due to the overwhelming response to our holiday promotions and the increased demand for our innovative products, we are currently experiencing a higher volume of orders than usual. As a result, there might be a slight delay in the processing and shipment of your order.
Please rest assured that our team is working tirelessly to fulfill all orders as quickly as possible. We understand the anticipation of receiving your Smartshavy product, and we sincerely apologize for any inconvenience this delay may have caused.
We want to assure you that your order is already on the way and will arrive soon. You will receive an update when it arrives at your home.
Pretty sure I got scammed
Pretty sure I got scammed, ordered it 2 weeks ago and nothing... says its with the courier so I contacted smartshavy and they just said, well, its out for delivery not much we can do 🤷♀️ like how long do I have to wait??? Its been "with the courier" 2 weeks now!! Its not coming is it...
14 November 2023
Unprompted review
Reply from Smartshavy
Hi Stacey,
We do apologize for the inconvenience caused and can also understand how problematic this situation can be. As per the tracking details, your order is currently in transit under the tracking number H03IEA0017866873.
We are trying our best to deliver all the orders on time, but the delay is happening from our delivery partner's side due to an overwhelming number of orders.
We are expecting your order to be with you within the next two working days. We never misguide our customers based on the tracking information.
For more information, you are requested to please reach out to our dedicated customer support in order to get your problem resolved as our first priority. Your understanding will be highly appreciated in this regard.
This raszor sucks
This razor sucks, doesn't even remove the hair I've tried using it 3 times no hair removal results
6 November 2023
Unprompted review
Reply from Smartshavy
Hey Regina, I am sorry for the inconvenience caused. Please note that the Smarthavy is designed for a close shave. The inefficiency of the product may be linked to the wrong usage, or the heads can be damaged during transit. Kindly contact us at contact@smartshavy.com, and we will provide you with the best possible solution. I will be on the lookout for your email. Your understanding is highly appreciated.
Absolutely rubbish pile of crap!!!do…
Absolutely rubbish pile of crap!!!do not buy!!!they wouldn’t refund me either!!it just does NOT WORK!!save your money please.AVOID!!
12 November 2023
Unprompted review
Reply from Smartshavy
Hi Michelle,
I'm sorry to hear that you had a negative experience with the product. It's disappointing when you do not get the desired results with your purchase. It's a rare case that SmartShavy is not up to the customer's expectations. We are trying to provide our customers with the best experience with our product, but unfortunately, in your case, we are not up to the mark because of some unknown reasons. But you don't have to worry at all; we suggest you reach out to us at our dedicated customer support at contact@smartshavy.com with your order number to get your replacement or refund done.
I Received my smartshavy and let me…
I Received my smartshavy and let me tell you this is
better then going waxing every month and spending tons of money on waxing. This little gadget is convenient, love that it's really quick and leaves my skin very soft. I would highly recommand.
9 November 2023
Unprompted review
Reply from Smartshavy
Hey Suzanne, Thank you so much for the kind words! We are delighted to know that our Smartshavy has given you a great experience and saved you money in the process.
Item not received but that is my problem!
I contacted customer services to let them know that I had received an email from the courier service to say they had delivered my purchase. They had not delivered to my address as I had been in the house all day. Customer services took 4 days to respond by telling me that they had been told that the item had been delivered so it's my problem if I can't find it!!!
I still haven't received the item. It was delivered to another address, not mine and no replacement was sent because according to this company, I have received it. They asked me to send proof of non-delivery. How can you do that other than to tell them that the item has not arrived???
Awful customer service. Scammed out of my money as no refund or replacement was given. Don't use them!!
22 December 2022
Unprompted review
Reply from Smartshavy
Hello Nicola,
We apologise for the disappointment you experienced with our product. It is important for us to receive feedback from our customers, and we thank you for bringing this issue to our attention. However, after reviewing our records, we did not find any evidence of you contacting us about the product malfunction.
In light of your concerns, we will be happy to send out replacements for you, but for this, please reach out to us at our dedicated customer support to resolve this matter.
Disappointed
I was so anxious to get my shaver. However, the foil head isn't working properly. When I click it on ad directed it only works for short second and shuts off. I remove it and put it on again and it repeatedly does that.
Can you replace it please.
7 November 2023
Unprompted review
Reply from Smartshavy
Hello Linda, We apologize for the disappointment caused by the product not meeting your expectations. We highly value customer feedback and appreciate you bringing this matter to our attention. In response to your concern, we have initiated a replacement for you and a confirmation email has been sent. Furthermore, please do not hesitate to contact our dedicated customer support team if you have any other concerns or queries.
Don't buy this product it's a total…
Don't buy this product it's a total waste of money and does not remove the hair like it shows on the advertisement. Its sad when you want to support these upcoming businesses, but they basically selling you a product they know does not work properly. How disappointing.
8 November 2023
Unprompted review
Reply from Smartshavy
Hello Kayla, We regret to learn that the product did not meet your expectations. At our company, customer feedback is encouraged, and we appreciate you reaching out to us regarding the issue you experienced with our product. After conducting an inquiry with my team, we found no record of you contacting us regarding the product malfunction. In response to your concerns, we have taken the initiative to place a replacement order for you and have also sent you a confirmation email regarding this. If you have any other concerns, please do not hesitate to reach out to our dedicated customer support team.
Waste of money
After waiting over two weeks for delivery it didn't work when it arrived. It made some noise when used with the foil blade, but didn't remove any hair. When using the main blade all it did was scrape the skin on my legs.
Customer service asked for a video of me using the product, but have since ignored all my emails requesting a refund.
Such a disappointment as the Razor looked amazing in the adverts, but obviously an inferior product and a disreputable company.
8 November 2023
Unprompted review
Reply from Smartshavy
Hello Sharon. I'm sorry to learn that the product did not meet your expectations. When your purchase does not yield the anticipated outcomes, it is discouraging. Seldom does SmartShavy fall short of the client's expectations. We work hard to give our consumers the greatest possible experience with our products, but regrettably, for reasons that are currently unknown, we are falling short in your case. However, you shouldn't worry at all because we've already handled the reimbursement. Additionally, you received an email from us confirming the refund. After PayPal processes it, you should soon receive your reimbursement. We really regret disappointing you one more.
Yes I'm really happy with the smart…except the second attachment is broken and it won't work if it can be replaced that would be great
Yes I'm really happy with the smart shavy the only problem that I had was the other attachment that takes a small hairs off the body is broken and it won't attach and it won't do nothing only the main one it came with if he replaced the small shaver one then it'll be fantastic
15 October 2023
Reply from Smartshavy
Hey Stacy, thank you for leaving us such a positive review! We apologize for the issue you faced. In very rare cases, the head can be damaged during shipment. We would be more than happy to provide you with a 3-head pack replacement as a token of apology from our side. Please reach out to our customer support team at contact@smartshavy.com. I will be on the lookout for your email.
simple to use and easily transportable
I was pleasantly surprised to be impressed with the Smartshavy. I charged it immediately I received it via USB. I then used it for my underarms and it worked beautifully. 2 weeks later and no regrowth.
28 October 2023
Unprompted review
Reply from Smartshavy
Hello Mary, Thank you for your positive experience with the Smartshave. We value your feedback and we are delighted that the product has worked well for you. Smartshavy reduces hair growth using a micro-oscillation technology to gently remove unwanted hair on the skin surface.
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