After I wrote a review over 2 wks ago, I thought I'd give them the benefit of the doubt. But no. No product has arrived. So emailed them again as they haven't got a legitimate phone number, demanding... See more
Company replied
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See what reviewers are saying
Wow absolutely love my smartshavy its so compact in its little pouch handy when you go on holiday it just glides over your skin theses no nikes or cuts really smooth shave. Didn't have any problem cha... See more
Company replied
Absolutely horrific 😢 seems a scam nasty device hurts gave me rashes deffinatly not pain free did receive full refund luckily please don't be fooled buy this :( and all the high videos I'm tiktok fam... See more
Company replied
Doesn't even deserve 1 star!!!! Absolutely awful product, cheap and nasty, doesn't remove hair! Applicator head is cheap and flimsy, it broke and fell apart after 2 uses, I emailed the so called compa... See more
Company replied
Company details
Written by the company
SmartShavy London The perfect shaver for women. With its innovative sensa-light technology, it turns on at the contact of the skin. Smartshavy is small and compact making it the perfect little shaver to carry around with you. It glides across your skin painlessly shaving the hairs off in the process.
Contact info
United Kingdom
- +441615318360
- contact@smartshavy.com
- smartshavy.com
2.2
Poor
502 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Save Ya Time and Skin!
I ordered the SmartShavy with an extra set of heads. This has been the easiest part of my route to add/change. I DEFINITELY prefer this over the normal razor. It’s a Time saver and you know as women your routes can be a bit long, I Promise it saves time and works!! I’ve used it in my face legs and underarms! Get one or 2!!!
26 January 2024
Unprompted review
Reply from Smartshavy
Hey Lanisa, Thank you for your glowing review!✨ We're thrilled to hear that the SmartShavy has made your routine easier and more efficient. It's great to know that it has become your preferred choice for shaving, and we appreciate your recommendation to others. Thanks for being part of our community❤️✨
Disgusting customer service
I never received my product. I contacted the support team after 1 email they never replied again. The parcel have gotten lost in the mail and they expected of me to go from house to house in my area and ask if anyone received my parcel. I mean its a joke Disgusting customer service. They should be ashamed of how they treat customers. Avoid at all cost
21 August 2023
Unprompted review
Reply from Smartshavy
Hey Spela, I am really sorry for the inconvenience caused. Please note that, as per checking, your replacement has already been sent from our side for your lost order. Sometimes orders get lost during transit, and we are always here to help you with that. You will receive your replacement order very soon. Kindly contact us at contact@smartshavy.com if you have any issues. I am always available to help you.
Brilliant product
Brilliant product, fast delivery and an amazing price!
8 January 2024
Unprompted review
Reply from Smartshavy
Hey Katie!
We're all about making sure you have a positive experience overall! Thanks for the love 💗💗
Worst shaver I ever bought biggest…
Worst shaver I ever bought biggest waste of money left me with rash also !
17 January 2024
Unprompted review
Reply from Smartshavy
Hi Aisling,
I'm sorry to hear that you had a negative experience with the product.
The Smarthavy is designed for a painless shave. Rashes may be due to multiple factors, such as the pressure applied or the angle used to shave.
We are trying to provide our customers with the best experience with our product, but unfortunately, in your case, we are not up to the mark.
But you don't have to worry at all; we suggest you reach out to us at our dedicated customer support with your order number for the best possible resolution.
it came and it was broke i emailed and…
it came and it was broke i emailed and no one got back to me.
11 December 2023
Reply from Smartshavy
Hi Lisa,
I'm sorry to hear that you had a negative experience with the product.
Even though we perform all the quality checks before sending out the orders for our customers, there is a high likelihood that your Smartshavy got damaged and broken during transit, maybe due to poor handling from the delivery partner's side.
However, I have checked and can confirm that you already raised the issue with our customer support team by sending us an email, and our dedicated customer support team has replied to you accordingly.
I would humbly request that you please check your inbox and get back to us again in the same email thread so we can arrange a replacement or refund for you. Once again, we do apologize for the inconvenience caused and will be looking forward to your response.
DO NOT BUY THIS PRODUCT!
DO NOT BUY THIS PRODUCT!
The product does not function as demonstrated on the internet and is not fit for purpose.
I bought this as a gift for my wife, the clipper head works OK, but when connected, the foil head flashes on and off, but does not work.
I have contacted Smartshavy to request a refund as the item is not of merchantable quality, and the first response I received insisted that I had to provide a photo or video of the product 'not working'.
I suggested that a photo would be unhelpful and that they could see for themselves that the product was defective when they receive it. As I have lost confidence in the product I require a refund, as is my statutory right.
Again 'Alicia' at Smartshavy insisted that I needed to send a video or photograph to show the product not working, so I made a video, that clearly shows the clipper head lighting up and functioning correctly, yet the foil head illuminated, and failed to operate.
'Alicia' tells me that she can see in the video that the head had been fitted the wrong way around, and that the terminals were not touching (which was nonsense as I had made sure it was connected correctly, and besides which it wouldn't have illuminated if the terminals weren't touching).
I never judge a service provider by something that has gone wrong, as sometimes things do. I always judge based on how they put right a problem. So far, Smartshavy are trying to avoid their liability and obligation to give a refund.
17/1/24. Smartshavy are now telling me that sometimes the heads get damaged in transit, yet there is no evidence of this. They have told me that they are sending out replacement heads.
They are also completely ignoring the fact that I am requiring a full refund for the defective product as per my statutory rights.
I never judge an organisation on the intitial problem or service that I may have to complain about, as various issues can arise, however, I do judge on the way in which an organisation deals with the complaint, and at the moment, smartshavy are behaving terribly and continue to ignore my comments, but instead work through what could be a well-rehearsed script.
I still await my refund.
31 December 2023
Unprompted review
Reply from Smartshavy
Hi Keith,
We do apologize for the inconvenience caused and can completely understand how problematic this situation can be.
There could be multiple factors contributing to this situation, which is why we requested a short video to effectively understand what is actually wrong with the device and decide if a replacement is needed for the Smartshavy device or the heads only.
However, I have checked and can confirm that our dedicated customer support team has already arranged a replacement for you, which will be delivered to you soon.
We really appreciate your cooperation in resolving this matter.
I received a USED and dirty device with…
I received a USED and dirty device with several LONG gray hairs sticking out of the head attachment! Absolutely disgusting! The device itself looks all scratched up like it has been rolling around the bottom of a drawer for some time. I haven’t even tried it as I shouldn’t have to disinfect a product I paid for to be brand new. What kind of quality control does this company have?
2 January 2024
Unprompted review
Reply from Smartshavy
Hi Dear,
Please accept my apologies for the inconvenience.
I would like to reassure you that we perform quality checks on all of our products before they are shipped out and will never ship a replacement back to our customers.
Moreover, I would humbly request that you please reach out to us at contact@smartshavy.com so we can investigate this matter and, in the meantime, arrange a replacement or refund for you.
We will be looking forward to receiving your email soon.
Better than normal razor lots…
Better than normal razor lots safer.wish bought one before.
11 December 2023
Reply from Smartshavy
Hi Carole,
Thank you so much for your honest feedback. Being easy to use and safe for sensitive skin are some of the many characteristics of the Smartshavy Hair Eraser.
Thanks for being part of our community ❤️
Better finish with a razor!
I bought one of these when they were all over social media. £20+.
It DOES NOT REMOVE HAIR AS SEEN IN VIDS AND PICS. Definitely not left “smooth”. I get a better finish with a Bic!!
Someone mentions about the “foil”. What foil? All I got was the normal head with small teeth? I’ve used it twice because it’s not a great shave. Sorry, but I thought for the price I would get a better product!
1 March 2023
Unprompted review
Reply from Smartshavy
Hey Grant, I am sorry for the bad experience. Please note that Smartshavy is designed to provide you with a smooth and close shave. We offer you 2 heads with the Smartshavy. One is a Shaver head to cut the large hairs and the other one is Microfoil head for to remove small hairs and give you a clean and smooth look. It is possible that your Microfoil head got lost during transit I request you to please send us an email at contact@smartshavy.com and we will provide you with the best possible resolution as customer satisfaction is our first priority. I really appreciate your patience and understanding in this matter. I will be looking for your email and will reply to you right away.
Love it! Just the thing I was needing
I just love love love this little gadget!!! Honestly the perfect thing for my sensitive skin. Shaving leaves me with cuts and a rash constantly, it’s the worse thing so when i seen this i thought I've got nothing to lose.
I couldn’t have been any more impressed if I tried. It doesn’t hurt, no rash, no cuts, no bleeding! Highly recommend this, so much so that I bought a further 3 to give for Christmas presents to my mum, auntie & cousin who are also very happy with it.
1 January 2024
Unprompted review
Reply from Smartshavy
Hi Miss Smith,
We can't thank you enough for your feedback and we are also glad to know that you are satisfied and happy with our product. We hope to receive more orders from you in the future❤️
1st of all fast delivery
1st of all fast delivery. Shaver is easy to use small and compact absolutely pain free highly recommend this company. Does everything as advertised told all my friends and they will soon be ordering.
25 December 2023
Unprompted review
Reply from Smartshavy
Hey Davy, thank you for taking the time to leave us a positive review!❤️We're thrilled that our shaver met your expectations and that you found it easy to use. We appreciate your recommendation and hope to continue providing excellent service to you and your friends✨❤️.
Great product
I received my Smartshavy quickly and find it so easy to use.
No pulling or pain. Used the blade first and followed up with the foil to make my legs extra smooth. A really good buy.
14 December 2023
Unprompted review
Reply from Smartshavy
Hi Ada,
Thank you so much for these amazing words. Your trust in us is the biggest compliment 💖Thanks for being part of our community and we wish you a very Happy New Year ahead 💖
Very hard to get ahold of!
It would be zero stars but it won’t let me! I ordered this on April 11th 2023. In July I sent an email concerning my problem. I have yet to hear anything back!! I NEVER RECEIVED THE PACKAGE!! All I wanted was my money back. Order#2385 $55.80 wasted on a scam!
11 April 2023
Unprompted review
Reply from Smartshavy
Hi Janice,
We do apologize for the inconvenience caused. However, it seems like your order was not placed on our website, as the order code you provided belongs to a different customer.
Moreover, please feel free to reach out to our dedicated customer support team at contact@smartshavy.com with your email address and full name along with the screenshot of your purchase, and one of our representatives will further check the details to assist you accordingly.
I ORDERED A SMARTYSHAVE FROM THEM AND…
I ORDERED A SMARTYSHAVE FROM THEM AND I HAD A ISSUE OF DELIVERY PART OF ONE OF THE HEADS WAS NOT ABLE TO USE IT DUE . SO AFTER A QUICK E MAIL THEY HAVE WITHOUT ANY QUESTION OR DEBATE HAVE SENT OUT A COMPLETE NEW HEAD SUCH CUSTOMER SERVICE IS VERY RARE IN THIS DAY AND AGE I WOULD HIGHLY RECCOMEND ANY ONE TO USE THIS FIRM SO IVE GIVEN THEM 5 STARS WITHOUT HESITATION.
23 December 2023
Unprompted review
Reply from Smartshavy
Hey Dennis, Thank you so much for leaving us this amazing review! We are so glad to hear that our customer service was able to efficiently address your issue & that you would happily recommend us to others. It means so much to us! We appreciate you taking your time and providing us with wonderful feedback. We're all about making sure you have a positive experience overall! Thanks for being part of our community 💖💖
I was a little sceptical at first As I…
I was a little sceptical at first As I have relied many similar products previously
Being older I'm not so hairy now but still love to wear shorts & swimsuits So like to keep my legs & panties line hair free
When I received the Smartshavy had to wait for it to recharge
Ready for the new look Easy to use Great results
My sister wanted to use the Smartshavy She was over the moon. With her results
All in all a great product which d9se the job it was designed for
15 December 2023
Unprompted review
Reply from Smartshavy
Hey Lorraine, Thank you for your kind words and for sharing your experience with Smartshavy. Everyone's skin is a bit unique, but thrilled to hear that with time, you've seen those awesome results. 🙌We are so pleased to hear that you and your sister were both satisfied with the results! We pride ourselves on delivering quality products and it's great to hear that Smartshavy does the job as expected.
The wife loved her new shaver
The wife loved her new shaver does the job very quickly, and very light and easy to carry in her bag when we go somewhere, Brilliant little shaver...
good battery life too...
14 December 2023
Unprompted review
Reply from Smartshavy
Hey Darren, Thank you for taking the time to share your feedback, we are delighted to hear that your wife loves her new shaver and finds it easy to carry and with great battery life. We're all about making sure you have a positive experience overall! Thanks for the love, beautiful 💖.
So glad to hear you're seeing a positive change with those pesky ingrowns, name!😊 Thanks for being part of our community 💖😊
I too am waiting for an order no reply…
I too am waiting for an order no reply from email and the phone number doesn't work
12 December 2023
Unprompted review
Reply from Smartshavy
Hello Jane,
I am sorry for the inconvenience caused and can completely understand how problematic this situation can be. Please note that we are here to assist you 24/7.
However, we dispatched your package as soon as we received the order from your side, we always try our best to deliver all the orders on time, but there are sometimes delays from our shipping partners and we are trying our best to overcome this issue and I assure you that you will never face this issue again.
Moreover, I just checked up on your order again. It's currently in transit and will arrive at your address in the coming days. I have also checked and can confirm that our dedicated customer support team has already replied to your emails.
I humbly request that you please check your inbox and feel free to reach out to us again at contact@smartshavy.com if you need any further assistance regarding your order.
Doesn't even deserve 1 star!!!
Doesn't even deserve 1 star!!!! Absolutely awful product, cheap and nasty, doesn't remove hair! Applicator head is cheap and flimsy, it broke and fell apart after 2 uses, I emailed the so called company about 6 times, no response, rang the contact number which doesn't even exist, I WARN YOU NOT TO BUY FROM THIS COMPANY, THEY ARE SCAMMERS!!!!!!
6 October 2023
Unprompted review
Reply from Smartshavy
Hi Emma,
We are sorry for the inconvenience and can completely understand how problematic this situation can be. We are trying to provide our customers with the best experience with our product, but unfortunately, in your case, the head of the device might have been damaged when your package was in transit. Please rest assured that we perform all the quality checks before dispatching the orders to our customers and handing them over to the shipping partners for delivery. However, sometimes the items can get damaged during transit, which is beyond our control.
Unfortunately, our contact number might have been busy when you tried to contact us. But there is nothing to be worried about, as our dedicated customer support team is always here to help you.
I have checked and can confirm that you reported the issue to our customer support team on October 25, and we have already replied to your email on the same day, offering a free-of-cost replacement of your order to ensure that you are happy. However, we are still awaiting confirmation of your shipping address from your end.
I would humbly request that you please reach out to our dedicated customer support team at contact@smartshavy.com and confirm your shipping address so we can proceed to send out the replacement for you.
This little shaver does everything just…
This little shaver does everything just right. Shipping is very slow but once the shaver got here it has done great so far
10 December 2023
Unprompted review
Reply from Smartshavy
Hey David, we appreciate your feedback and are pleased that the shaver is working as expected. We are sorry to hear that the shipping was slow, we are working with our shipping partners on this and we'll take steps to make sure it doesn't happen again. Thanks for taking the time to share your review. We really appreciate your valuable review.
Great little shaver
Great little shaver. Compact and easy to travel with. Love it
10 December 2023
Unprompted review
Reply from Smartshavy
Hi Elaine,
Thank you for your review 🥰🥰 . We value the positive review and are happy to hear that you are satisfied with our product. We look forward to seeing you again soon.
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