I’ve had a bad experience with this company you can get get a hold of them over email or phone. I have a product I cannot use and I can’t arrange a return I’ve tried for two weeks! Will have to go thr... See more
Company replied
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See what reviewers are saying
I ordered an electric tile cutter which had a couple of damages on arrival. Simon was quick to resolve the issue and sent out a replacement which was fantastic as it avoided delays to the works bei... See more
Company replied
The Eiger night light arrived very quickly. It is a different model to our previous one, although Smartsonline sent me a photo showing one identical to our previous one. Everything is o.k. so far,... See more
Company replied
Incorrect item sent. I have contacted customer twice via email no response.
Company replied
Company details
Written by the company
We are a family run business based in Cheshire, bringing you all your favourite brands at unmissable prices.
Contact info
Unit 1, Weaver Way, CW95GJ , Northwich, United Kingdom
- Admin@smartechnics.co.uk
- smartsonline.co.uk
3.0
Average
32 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quick and efficient
Quick, efficient, well packaged and reliable courier/postal service.
9 December 2022
Reply from Smartsonline
Thank you for your order - we're pleased that it arrived to you so quickly and that you are happy with your order :)
The delivery was on the date specified
8 December 2022
Reply from Smartsonline
Hello, We're really pleased that your order has arrived safely and on time :D Thank you for your order
Reply from Smartsonline
Hello, Thank you for taking the time to leave us such a lovely review :) We're so glad that you love the item, too!
Reply from Smartsonline
Hello,
Thank you for leaving us a great review - we're so pleased you're happy with your item.
Thank you for your order :D
Reply from Smartsonline
Hello Alex,
Many thanks for your order and for taking the time to leave us such a positive review :)
A very good and efficient service
1 December 2021
Reply from Smartsonline
Hello,
Thank you so much for the lovely feedback - we're pleased that you're happy with your order :)
Reply from Smartsonline
Hello Peter,
Many thanks for taking the time to leave us a review - we're very pleased that you're happy with the item and service. :D
The Eiger night light
The Eiger night light arrived very quickly. It is a different model to our previous one, although Smartsonline sent me a photo showing one identical to our previous one.
Everything is o.k. so far, but we have only had it a few weeks. Only time will tell how good it really is. Our last Eiger night light has lasted 4 years.
18 August 2021
Reply from Smartsonline
Hello,
Thank you for bringing this to our attention - we have checked our website and can confirm that our photos match our stock holding. However, we have removed the embedded video as this featured an older version of the Eiger nightlight and most likely contributed to some confusion. We stock the most up-to-date model of the Eiger nightlight.
We're very pleased that you are happy with the item and appreciate you taking the time to leave a review.
Reply from Smartsonline
Hello Barbara,
Thank you for taking the time to write us some lovely feedback.
We're glad that you're pleased with your order :)
Great Customer Service!
I ordered an electric tile cutter which had a couple of damages on arrival. Simon was quick to resolve the issue and sent out a replacement which was fantastic as it avoided delays to the works being done.
I would thoroughly recommend Smarts and will be using them again for future purchases.
28 July 2021
Unprompted review
Reply from Smartsonline
Hello Dhiren,
Many thanks for your lovely feedback! We're really pleased that you are happy with your order. :)
Bought advent cushion for my little…
Bought advent cushion for my little grandson, he was thrilled with it and still is! The company delivered it directly to him, promptly and we'll packaged. Will definitely buy from this company again, lovely Xmas ideas.
4 June 2021
Unprompted review
Reply from Smartsonline
Thank you for such a lovely review Anna! We are glad he was happy with the Christmas Countdown Cushion.
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