Smartspace Property Solutions Reviews 54

TrustScore 3 out of 5

3.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Where do I start! ABSOLUTELY DISGRACEFUL!!! I had been in an accommodation from smartspace for 5 years not once did they come round to inspect the place baring in mind the place was absolutely riddle... See more

Rated 5 out of 5 stars

Aaron has been assisting us for now 2 years and we have not a bad word to say. Most issues reported are rectified in a timely manner and he had proof to show me that he was awaiting landlord response... See more

Rated 5 out of 5 stars

I am really pleased with the service I received from Smartspace. The communication has been really good and they have been on the ball. I had some concerns in the beginning as handing over my Father... See more

Rated 1 out of 5 stars

I am tenant here they don’t like to do any repairs constantly charge you when they eventually do come out then say they won’t repair your boiler if it breaks down and will leave you and your children... See more

Company details

  1. Estate Agents

Information provided by various external sources

Smartspace Property Solutions are a residential lettings and property management company who are committed to providing a professional and efficient service to landlords and tenants. Based in Croydon, Smartspace have a vast knowledge of the surrounding areas. With over 20 years of personal hands-on experience, Smartspace know how to effectively manage and let properties in a friendly and enthusiastic manner to ensure the whole process runs smoothly for all concerned. Smartspace also work alongside local authorities to provide housing in London and the surrounding areas. As a vetted and approved provider of housing, Smartspace are able to offer landlords a 100% guaranteed rent on long-term leases. In effect we become your tenants and pay you the rent on a set day every month without fail - this is regardless of whether the property is tenanted or not ! There are NO hidden or direct charges/fees associated with this service, and we mange the property also - taking care of all inspections and legalities free of charge !


Contact info

3.0

Average

TrustScore 3 out of 5

54 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ibrahim is an absolute star!!

Ibrahim helped me rent out my property and also helped me with a smooth hand back process of my property too. The tenant was a great tenant and the property was left in a great condition. I didn’t have any issues whatsoever and if i did Ibrahim was able to assist. 10/10 Top lad

1 March 2024
Unprompted review
Rated 5 out of 5 stars

I am really pleased with the service I…

I am really pleased with the service I received from Smartspace. The communication has been really good and they have been on the ball. I had some concerns in the beginning as handing over my Father’s property was not an easy decision but Aaron the young gentlemen I’ve been liaising with, reinsured me and put my mind at ease. He’s very professional and always available to talk when needed, even outside of working hours. He’s proactive and provided me with updates without having to chase.

I would recommend Smartspace to family and friends.

21 October 2023
Unprompted review
Rated 5 out of 5 stars

Excellent and smooth service

The company made their service convenient and structured for me. I enjoy dealing with the company, especially with my trusted advisor Aaron, he has helped me a lot and he manages a lot of properties I am linked to!!

13 December 2023
Unprompted review
Rated 5 out of 5 stars

Exceptional service from start to…

Exceptional service from start to finish. Couldn’t have asked for any better, loved that throughout the process the communication was very responsive and helpful. I appreciate the effort that was put into dealing with my property, dealing with Smartspace has reinstalled trust and confidence. As previous I’ve been failed in the past with other letting and property management companies.
Additionally I want to give special mention to Ibrahim as he dealt with my property.

11 March 2024
Unprompted review
Rated 5 out of 5 stars

Aaron & Ibrahim were amazing in…

Aaron & Ibrahim were amazing in assisting me and my family in our move to SE London and they’ve been on hand to help with any queries ever since we picked up the keys. Top service, top fellas. Thanks again!

28 February 2024
Unprompted review
Rated 5 out of 5 stars

My experience was wonderful

My experience was wonderful. Ibrahim and the rest of the staff were very helpful and ensured the moving process was smooth and simple. Would strongly recommend.

6 March 2024
Unprompted review
Rated 5 out of 5 stars

Very professional and honest

They found me a property recently. They were helpful and very kind. They went beyond their way to ensure I moved in on time. I was very pleased with the professionalism applied by Ibrahim and Zain. I would most definitely recommend them to my family and friends.

9 March 2024
Unprompted review
Rated 5 out of 5 stars

Great experience

I had a great experience with SmartSpace from start to end. Ibrahim with his expertise was professional and helpful throughout, making the process seamless. Thanks SmartSpace, highly recommend!

11 March 2024
Unprompted review
Rated 5 out of 5 stars

Smooth and glitch free experience

I’ve had a lovely experience with this company. I haven’t had much dealings with property managers before, but Aaron made my experience smooth and seamless. He also followed up on the issues I had in a timely manner

15 January 2024
Unprompted review
Rated 5 out of 5 stars

Professional and Efficient

As a landlord, I have found that SmartSpace are professional, efficient and quick to respond. All my initial questions were patiently answered by Ibrahim, and I've been very pleased with the service I've received from him and the team.

11 March 2024
Unprompted review
Rated 5 out of 5 stars

Ibrahim Bah letting Agent of the year!

Ibrahim Bah:
Letting agent from Smart Space is fantastic!

---

"Ibrahim Bah has been an invaluable partner in my property management journey for several years now. As a landlord with over two decades of experience, I can confidently say that Ibrahim is one of the best letting agents I have had the pleasure of working with. His exceptional organizational skills, fairness to both landlords and tenants, and unwavering dedication to delivering top-notch service set him apart in the industry.

Ibrahim's efficiency and promptness in addressing any issues that arise, coupled with his ability to find high-quality tenants consistently, have truly elevated my rental property experience. His proactive approach and effective problem-solving abilities have not only benefited me as a landlord but have also ensured tenant satisfaction.

Ibrahim's professionalism and commitment to excellence make him a trusted partner whom I rely on with confidence. I am grateful for the positive impact he has had on my property management endeavors, and I look forward to continuing our successful collaboration for years to come."

--

11 March 2024
Unprompted review
Rated 5 out of 5 stars

Staff Experience

Ibrahim is a great representative for the company & would recommend using Smartspace for peace of mind

17 February 2024
Unprompted review
Rated 5 out of 5 stars

Make my life easy

Smartspace look after all of the properties in our portfolio, Ibrahim and the team are very easy to communicate with, and make it easy for me to stay hands-off

11 March 2024
Unprompted review
Rated 4 out of 5 stars

Smartspace have been renting two…

Smartspace have been renting two properties from me for a number of years.
I am very happy with the service they provide, and their efficiency.
My rent is always paid on time and staff are very helpful.

11 March 2024
Unprompted review
Rated 5 out of 5 stars

Very helpful in the process

Very helpful in the process, Ibrahim was polite and proactive to any issues we brought his way which put us at ease. Top blokes would recommend.

2 March 2024
Unprompted review
Rated 5 out of 5 stars

Amazing Experience

Amazing Experience. Whole team were very in the loop and clear with communication and all very helpful. Would recommend and will be using in the future!

11 March 2024
Unprompted review
Rated 5 out of 5 stars

Assisted Move

Aaron has been assisting us for now 2 years and we have not a bad word to say. Most issues reported are rectified in a timely manner and he had proof to show me that he was awaiting landlord response for times when I did experience a delay. I would definitely recommend.

11 January 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look