Smartstoneenergy Reviews 3

-Poor communication between office staff and installers meant installers turned up not knowing what type of property they were working on or accessibility of walls
- machinery broke down delaying the job
- installers rushed the job as they had had a long journey to the next job.
- the cement used to plug the injection holes crumbled and popped out.
- We have had to bond all injection holes and replace a third, including on our most exposed wall at height.
- This was particularly concerning due to potential water ingress causing damp
- Installers failed to clean up adequately due to being in a rush to leave, leaving insulation material and dust around the property which we had to clean up
- We were reimbursed £250.00 by SmartStoneEnergy for this poor performance.
- I would not recommend this company.

Poor workmanship.
Untidy.
Arrived on incorrect days.
Poor communication from office staff.

Have been repeatedly called every couple of days for weeks on end, by Matthew from The Renewable Energy and Advisory Centre who advised the Government has given my details. He has hung up soon as I asked any questions. Decided to play along this time, he again advised the Government had asked him to contact myself with regard to the roof insulation installed not correctly installed. He said he would get the Rep to call me. Mark then called from Smart Stone Energy Solutions Ltd and confirmed the company had been in existence many years. Checked Companies House it was started on 21 October 2019. We are registered with the Telephone Preference Service and to make sales call is against the law to these numbers. The above companies are ignoring the law in this regard. If they start by breaking the law and saying been in business a good few years which is incorrect, what else do they do? Have a look at the reviews, are they too good to be true? I would never have any dealings with companies that break the law. You have to make your own decision.