Smart Wheels b.v Reviews 

346
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 79 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally convenient locations situated right near cruise ports and hotels, which makes vehicle pickups and drop-offs completely seamless. Consumers consistently highlight the friendly, professional staff members who provide wonderful local guidance, ensuring that every visitor enjoys a smooth and welcoming rental process from start to finish. Though some reviewers were not happy with minor vehicle conditions or equipment issues like faulty touch screens and uncleaned interiors, people still found the modern cars very reliable for exploring the island. Visitors genuinely appreciate the well-maintained vehicles and overall excellent service.

What people talk about most

Service

Clients share positive opinions on service, highlighting seamless transactions and friendly staff. Reviewers... See more

Product

Reviewers mention positive feedback about product, highlighting that vehicles are generally clean, nearly... See more

Staff

Consumers find staff to be positive, highlighting friendly and service-minded attitudes from the team.... See more

User experience

People report positive experiences with user experience, highlighting how easy the rental process is from... See more

Location

Users describe positive interactions with location, highlighting the great convenience of being situated... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The car rental station was located directly on the cruise terminal grounds and easy to find. After an initial wait due to a long line in front of the office, the car handover was quick and easy. Retur... See more

Rated 5 out of 5 stars

Low rates, full coverage, no deposit, great car, comfortable location (right beside the hotel)all very good. The best: MAEVERSON- he went above and beyond to ensure I would receive the car on Sunday,... See more

Rated 5 out of 5 stars

Easy to rent a car, very organised. No hassle. Just upfront the reservation, payment and insurance and on the day the ship is in port, getting the car under 5 minutes. Very friendly staff en exc... See more

Rated 5 out of 5 stars

I have never ever had such a quick and easy pick up and drop off of a rental car. Vehicle was perfect for our needs. We saw several tourist spots and then spent the afternoon at a beach. There were 3... See more


Company details

  1. Car rental company

Written by the company

With NO DEPOSIT required! At Smart Wheels we offering service to customers in Hotels, Condo, Villas and Airbnb all over Curacao. With pick-up locations as Curacao International Airport, Corendon Mangrove Beach Resort and Cruise Terminal. At Smart Wheels we provide you with a modern and easy options to move around and explore our colorful and interesting city full of history.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

346 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.7

All reviews

(346)

131 reviews in the last 12 months

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Rated 5 out of 5 stars

Beste rental car experience ever

Fast and flexible pick up at the airport, quick handover of the car, not trying to sell additional insurance or any other unexpected costs, car in good condition and quick and easy hand-in procedure. Best rental car experience ever.

22 August 2024
Unprompted review
Rated 5 out of 5 stars

Perfect car

The company sent me clear instruction how to pick up the vehicle. The vehicle was clean, reliable and comfortable. Also with drop off I received an decent amount of information about the proces.

10 July 2024
Unprompted review
Rated 5 out of 5 stars

It was easy booking a rental car and…

It was easy booking a rental car and employees very helpful. The acceptance and returning of the car went very smoothly and rental agreement including pictures of the car were sent by mail.

During the returning of the car we received a video clip for the parking location of the car which was very helpful.

28 June 2024
Unprompted review
Rated 5 out of 5 stars

Excellent experience all around!

I was able to book my rental through the web site before arriving. When I arrived, I walked to their office and was able to pick up my rental all within the cruise port. The car was new with only 10k km. It took us everywhere we wanted to go. We fueled it up before returning to port. Returns were just as easy. Show ship card to get into the port, park in the same spot we picked it up from, and return the keys. I will definitely be a return customer in the future!

Book in advance! There were people who tried to rent the same day, but all rentals were reserved.

20 June 2024
Unprompted review
Rated 5 out of 5 stars

A SMART decision to rent a car from SMART.

Absolutely great car rental company! Rented a car for the day for our stop in Curacao. Easy pick-up, reasonable price, and quick drop off, with no attempt to rip me off with some fine print B.S. There's a reason I rent with Smart every time I visit Curacao...best car rental in the country. First time I rented 10 years ago, it was a bit rough, but they have matured into a leader. Thank you!

20 June 2024
Unprompted review
Rated 4 out of 5 stars

Convenient with some glitches

Overall pretty convenient to have a desk in our hotel. The attendant said she couldn’t make a reservation with basic CDW. Told me I had to get one of the pricier insurance products. Doesn’t make much sense, especially since all credit cards provide CDW.

So I ended up having to do it online. In that system, if the return time equals the pickup time, I’m charged 2 days, which also makes no sense.

The phone mount fell off the windshield about 10 times in a day. Was pretty clear that the suction cup had some damage, probably from the car being left in the sun before. Best to offer it for free or not have it at all.

The pickup process and drop off processes took a while but everything worked out and the car was well kept and nice.

16 June 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service!!

Excellent service!!! Friendly staff!
Very convenient and easy location.
Walking distance from cruise terminal.
Great if you are planning to rent a car for one day when you arrive on a cruise!

5 June 2024
Unprompted review

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