order something from this shop, sent so many emails, their customercare never reply me to resove the problem
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See what reviewers are saying
Smets is a great source for the 'hot' fashion sell-outs that feature in high-end mags. Their pricing is more than competitive, their Sales are gold and warrant instant sign-up to an email account. Del... See more
Company replied
I had a wonderful experience in this boutique. The saleswoman was extremely friendly, welcoming and gave very good advice without ever being pushy. She really took her time and created a very relaxed... See more
I ordered a pair of Dries Van Noten pants from Smets in Luxembourg from the comfort of my couch in Melbourne Australia and was blown away by the efficiency and ease of purchase. It took a mere four bu... See more
Company replied
Company details
About SMETS
Written by the company
Smets is a high-end luxury store, specializing in fashion, design, lifestyle, and cosmetics, offering both iconic brands and niche labels. For over 30 years, Smets has exuded a strong sense of personality and uniqueness. A family-owned business founded in 1986, their avant-garde vision has reshaped the way shoppers experience and purchase luxury, starting at home and expanding internationally.
Contact info
262 route d'Arlon, L-8010, Strassen, Luxembourg
- +352621784843
- e-shop@smets.lu
- smets.lu
4.3
Excellent
143 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 22% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy to get hard to find luxury pieces…
Easy to get hard to find luxury pieces with Smets!
2 June 2026
order something from this shop
order something from this shop, sent so many emails, their customercare never reply me to resove the problem
16 June 2026
Unprompted review
Nice people helping out in the store…
Nice people helping out in the store and they do speak Flemish.
2 May 2026
The product was delivered on time and…
The product was delivered on time and with excellent quality
29 April 2026
Very good place to shop
Very good welcome by the vendor, nice people, good advice, always good atmosphere in the shop.
2 May 2026
Broken item
30 April 2026
Smets is my second home ❤️❤️
One of the Best Store I have Been . If u Need the new Collection u will find it . Love love love ❤️❤️
28 April 2026
I had a wonderful experience in this…
I had a wonderful experience in this boutique. The saleswoman was extremely friendly, welcoming and gave very good advice without ever being pushy. She really took her time and created a very relaxed and pleasant atmosphere while shopping.
The boutique itself is beautifully designed, with a great selection and a very stylish ambiance. You can feel the attention to detail and the quality of the service. I will definitely come back and highly recommend visiting this lovely boutique.
24 April 2026
Fantastic service
Fantastic service. Quick shipping. Love my shirt - a touch big but my fault on that one
3 April 2026
Personnel was not very active or…
Personnel was not very active or friendly. I expected personnel in such expensive shops to be more friendly and proactive.
1 April 2026
Happy experience
Friendly, helpful and professional staff. Interesting selection of brands
26 February 2026
Reply from SMETS
Dear Martine,
Thank you so much for your kind words! We’re delighted to hear you enjoyed your experience and appreciated our friendly, professional team and curated selection of brands. We look forward to welcoming you back to Smets soon!
Reply from SMETS
Dear customer, thank you so much for your feedback! We're delighted your order went smoothly. We can't wait to serve you again soon :)
‘Okay’ experience
Shipping Took about only 4 days but they completely botched it by never providing me with any tracking only an invoice. By time I had contacted them for tracking, the package had already been attempted delivery the day before and was scheduled to be re-delivered the day I received it via instagram DM. Not the best first impression but at least I got what I ordered I suppose.
23 February 2026
Unprompted review
Reply from SMETS
Dear Customer,
Thank you very much for taking the time to share your experience. Tracking links are automatically sent with every order, but if you ever don’t receive one, please don’t hesitate to contact us directly via our e-shop email or Instagram, and we’ll send it to you immediately.
We would be delighted to welcome you again and provide an experience that truly reflects our standards.
good quality, fast delivery
29 January 2026
Reply from SMETS
Dear Leung,
Thank you so much for your feedback.
Been a loyal customer for years
Been a loyal customer for years! Amazing shopping experiences
29 January 2026
Reply from SMETS
Dear customer,
Thank you so much for your continued loyalty🌟 We're thrilled to hear you've enjoyed your shopping experiences with us over the years. We can't wait to welcome you back again soon.
Reply from SMETS
Dear Julie,
Thank you for your kind words! We're glad we could assist you and provide quick support.
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