The website and ordering system is so simple to use, informative etc. Super quick delivery with updates throughout. Having only just received the product and used for about a week I think it's gre... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My water flossers got lost in the post but straight away they sent out new ones even though it wasn't their fault it was delivery driver when i received them ive tried so many other ones but nothin... See more
Company replied
I've tried quite a few teeth whitening products over the years, but Smile Therapy Pro Teeth Whitening PAP+ is the first non-bleach product that has genuinely whitened my teeth. It's easy to use, gentl... See more
Company replied
I have been very satisfied with all my bundles of teeth care with Smile therapy. I have bought several items that I find are a must for keeping the mouth fresh smelling and oral care does not come bet... See more
Company replied
Company details
Written by the company
Elevate your oral hygiene with Smile Therapy, the premier brand for at-home dental care. Experience transformative power for a radiant smile. Discover innovative solutions and professional-level care from home. Unlock the secret to a healthy & confident smile with Smile Therapy.
Contact info
124 City Road, EC1V 2NX, London, United Kingdom
- support@smile-therapy.co.uk
- smile-therapy.co.uk
4.6
Excellent
6k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good product
Good product, fast delivery. Reaches places interdental brushes can't and much more pleasant than flossing. Definitely recommend.
22 June 2026
Unprompted review
Reply from Smile Therapy
Thank you for your review! We’re delighted to hear you’re enjoying the product and that it’s providing a more comfortable and effective alternative to traditional flossing. It’s wonderful to know it’s helping clean those harder-to-reach areas and that you’d happily recommend it to others. We truly appreciate your support and look forward to welcoming you back for future orders!
Full marks
Smooth process from simple ordering to speedy delivery and a really good product. Thank you
15 June 2026
Unprompted review
Reply from Smile Therapy
Thank you for your review! We’re delighted to hear you found the whole process smooth, from ordering through to speedy delivery, and that you’re pleased with the product. We truly appreciate your support and look forward to welcoming you back for future orders!
Bought a Ultrasonic tooth cleaner and…
Bought a Ultrasonic tooth cleaner and it was very good. Does what it says it does with ease.
28 June 2026
Unprompted review
Reply from Smile Therapy
Thank you for your review! We’re delighted to hear you’re pleased with your Ultrasonic Tooth Cleaner and that it’s working exactly as expected. It’s great to know you’re finding it easy to use and effective. We truly appreciate your support and look forward to welcoming you back for future orders!
Smooth efficient ordering process
Smooth efficient ordering process. Fast delivery too
24 June 2026
Unprompted review
Reply from Smile Therapy
Thank you for your review! We’re delighted to hear you found the ordering process smooth and efficient and that your delivery arrived quickly. We truly appreciate your support and look forward to welcoming you back for future orders!
Easy ordering
Easy ordering, quick delivery, great product I can already see a difference, easy to use
23 June 2026
Unprompted review
Reply from Smile Therapy
Thank you for your review! We’re delighted to hear you found the ordering process easy and your delivery quick. It’s wonderful to know you’re already seeing a difference and that you’re finding the product easy to use. We truly appreciate your support and look forward to welcoming you back for future orders!
Great flosser
Great flosser , gets everything out that a toothbrush can’t . Just bought another one for a family member
28 June 2026
Unprompted review
Reply from Smile Therapy
Thank you for your review! We’re delighted to hear you’re so pleased with the Water Flosser and that it’s helping clean those areas a toothbrush can’t reach. It’s wonderful to know you’ve been happy enough with it to purchase another one for a family member. We truly appreciate your support and look forward to welcoming you back for future orders!
Absolutely brilliant results with the…
Absolutely brilliant results with the first week Genuine A+
28 June 2026
Unprompted review
Reply from Smile Therapy
Thank you for your review! We’re delighted to hear you’ve achieved such brilliant results within the very first week of use. It’s wonderful to know you’re so pleased with the product and your experience so far. We truly appreciate your support and look forward to welcoming you back for future orders!
My water flossers got lost in the post…
My water flossers got lost in the post but straight away they sent out new ones even though it wasn't their fault it was delivery driver when i received them ive tried so many other ones but nothing like smile i got food ect even after using my normal one before!id highly recommended
29 May 2026
Unprompted review
Reply from Smile Therapy
Thank you for your review! We’re sorry to hear there was an issue with delivery, but we’re delighted our team was able to resolve it quickly and get replacements sent out straight away. It’s wonderful to know you’re so pleased with the Water Flosser and that you’ve noticed such a big difference compared to others you’ve tried before. We truly appreciate your recommendation and support, and look forward to welcoming you back for future orders!
Great delivery service and I love the…
Great delivery service and I love the way it cleans my teeth. Definitely makes a difference. Worth the money.
19 June 2026
Unprompted review
Reply from Smile Therapy
Thank you for your review! We’re delighted to hear you were pleased with the delivery service and that you’re loving the way the product cleans your teeth. It’s wonderful to know you’ve noticed a real difference and feel it’s been well worth the investment. We truly appreciate your support and look forward to welcoming you back for future orders!
Great product
Dental Wireless 5-In-1 Water Flosser Pro
This is the second item that I’ve brought and it’s as expected, works great, was really surprised with the actual flossing and how easy it was to use. Delivery arrived promptly.
20 June 2026
Unprompted review
Reply from Smile Therapy
Thank you for your review! We’re delighted to hear you’ve returned for a second purchase and that the Dental Wireless 5-In-1 Water Flosser Pro has lived up to your expectations. It’s wonderful to know you were pleasantly surprised by how effective and easy to use the flosser is, and that your order arrived promptly. We truly appreciate your continued support and look forward to welcoming you back for future orders!
Smile Therapy Ultra sonic tooth cleaner - totally useless.
I purchased 2 x Smile Therapy Ultra Sonic Tooth cleaners.
It’s literally a crude curved piece of pointed metal which vibrates. It hammers your teeth to remove stains etc, it does nothing like it’s advertised to do. No stains removed. I am not confident it doesn’t damage the teeth either. It’s so rudimentary. The marketing well exceeds the product. I unpacked them both so couldn’t return even though I only used mine. Total waste of money. Don’t be fooled by the sparkly ads.
1 June 2026
Unprompted review
Reply from Smile Therapy
Please accept our sincere apologies for any inconvenience caused. For us, customer satisfaction is our top priority, and we are committed to resolving any issues as swiftly and effectively as possible.
We kindly encourage you to contact our team directly, as they will be more than happy to assist you with product usage and provide a suitable resolution.
Love my toothbrush and tooth cleaner…
Love my toothbrush and tooth cleaner love the feel of my teeth now all day and cleaner
26 June 2026
Unprompted review
Reply from Smile Therapy
Thank you for your review! We’re delighted to hear you’re loving your toothbrush and tooth cleaner and that your teeth feel so clean throughout the day. It’s wonderful to know you’re enjoying the results. We truly appreciate your support and look forward to welcoming you back for future orders!
Website clear and easy to use
Website clear and easy to use. All the information I was looking for was available. Found what i wanted a new electric toothbrush. Half price as well, perfect.
24 June 2026
Unprompted review
Reply from Smile Therapy
Thank you for your review! We’re delighted to hear you found our website clear and easy to use and that all the information you needed was available. It’s great to know you found the perfect electric toothbrush at a great price and are happy with your purchase. We truly appreciate your support and look forward to welcoming you back for future orders!
Great product and good delivery process
Great product and good delivery process
26 June 2026
Unprompted review
Reply from Smile Therapy
Thank you for your review! We’re delighted to hear you’re pleased with the product and the delivery process. We truly appreciate your support and look forward to welcoming you back for future orders!
Dissapointing
I purchased water flosser in march 2026 , great product for 2months .then it stopped working . Smile therapy wanted me to send a video of fault ,which is a challenge due to my disabilities. It took 7 emails before they agreed i could send the flosser back by post at my cost.
My carer took a video as in this weather they didnt fancy standing in a queue at the post office so we sent the video then silence
I dont have an issue with their products when they work but their customer services is poor with very little focus on individual cases and more about whats best for the company
It would be supportive if others share their experiences when products fail
The response is incorrect i have sent the video of the product and i received confirmation . However no solution is forthcoming . Its unfortunate that smile feels saying sorry and validating my concerns is a sign of guilt rather then seeing it as a way forward .
24 June 2026
Unprompted review
Reply from Smile Therapy
Please accept our sincere apologies for any inconvenience caused. Customer satisfaction is our top priority, and we are committed to resolving any issues as quickly and effectively as possible.
Our team has explained the situation and is willing to help, but we have not received any further response from you. We kindly ask you to get back in touch with our team. We will be happy to assist you and provide a suitable resolution.
The delivery was very quick and the…
The delivery was very quick and the scraper is effective, removing the black stains gently. It s no harsh.
I
20 June 2026
Unprompted review
Reply from Smile Therapy
Thank you for your review! We’re delighted to hear your order arrived quickly and that you’re pleased with the scraper. It’s wonderful to know it’s effectively helping remove stains while still feeling gentle to use. We truly appreciate your support and look forward to welcoming you back for future orders!
Used the tooth whitening powder and…
Used the tooth whitening powder and floss sticks, both brilliant! Also had the tooth cleaner a few months ago and really noticed a difference! Really quick delivery too.
26 June 2026
Unprompted review
Reply from Smile Therapy
Thank you for your review! We’re delighted to hear you’re enjoying the tooth whitening powder and floss sticks, and that you’ve also seen great results from the tooth cleaner. It’s wonderful to know you’ve noticed a real difference and that your order arrived quickly. We truly appreciate your support and look forward to welcoming you back for future orders!
Easy to use website
Easy to use website, quick delivery and good product, information sent via email on best way to use was veery useful.
3 June 2026
Unprompted review
Reply from Smile Therapy
Thank you for your review! We’re delighted to hear you found our website easy to use, your order arrived quickly, and that you’re pleased with the product. It’s wonderful to know the email guidance on the best way to use it was helpful too. We truly appreciate your support and look forward to welcoming you back for future orders!
Visible results from the first…
Visible results from the first application, very happy so far
23 June 2026
Unprompted review
Reply from Smile Therapy
Thank you for your review! We’re delighted to hear you noticed visible results from the very first application and that you’re so pleased with the product so far. We truly appreciate your support and look forward to welcoming you back for future orders!
Greta toothbrush love that it is so…
Greta toothbrush love that it is so quiet!
11 June 2026
Unprompted review
Reply from Smile Therapy
Thank you for your review! We’re delighted to hear you’re loving your toothbrush and that you’re enjoying how quiet it is to use. We truly appreciate your support and look forward to welcoming you back for future orders!
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