SmileDirectClub - New Zealand Reviews 

Sophia my consultant was assertive informative and engaging.
Great Gal.
I enjoyed the process and everything was clearly explained.
Brilliant
Very happy so far

Zero Stars!!! Absolutely rotten company! Do not begin your clear aligner journey with SmileDirect they only care about making sales and not about you and getting your Smile aligned. I have huge regrets trusting them, save yourself and go elsewhere.

The absolute worst. Impossible to deal with. They say they'll reply within X days but then after that time they claim to have never received my emails so I forward it all again (waste my time) and then they claim to never have got the message. The staff turn over in the shop is really high which isn't a good sign. My first lot of aligners didn't fit and then they send me another 2 whole months worth that still didn't work. Their visa prezzy card never worked and they didn't reply to my literally dozens of emails about it. DO NOT BOTHER - THEIR PRODUCT DOESN'T WORK. Terrible, infuriating "customer service". Wish I had never wasted my money...my teeth are still crooked and I've lost thousands of dollars.

Very good service. Sophia, the lady that served me was polite and really helpful. I feel like they really cared about my smile and that I feel more confident with my teeth after the process. Overall very happy.

I would not recommend Smile Direct Club to anyone if you want to deal with a serious company. I imagine things to be fine unless you don't have any problems with your aligners, but unfortunately I have and they have not been very helpful. I've been in touch with costumer service a number of times and having to explain over and over again what the problem is, but they keep changing my contact person so I have to start over all the time which is very frustrating.

At first everything seemed great, my box arrived only after two weeks and the first 4 sets of aligners fitted nicely. Then the problems started and some of my sets were clearly not made after my teeth at all and my teeth just didn't not shift like they should have. Unfortunately, when I discovered this I had left Nz due to the covid-19 crisis (I'm a European citizen). They offered me another scan and when I couldn't do that they said they would send me a impression kit, but they could only send it to an address in Nz which I, of course, don't have. Even if I did, during the circumstances this would be a very long process to get new aligners to send this back and forth to Nz and then also not being able to get my new sets sent to me in Europe either. I asked if their clinic in Germany could send me one instead, but then they put me in touch with yet another person in customer service who obviously didn't even read through the conversation as she just asked "should be schedule you for another scan?". Considering the amount of money you pay I would have expected more help regarding my issue than this.

I also signed up for a deal where the first 3 months would be free from monthly payments, this did not happened. When I asked them about this all they did was apologize, but without compensation. The credit card charges that was meant to be monthly have also been very irregular. Some months they have charged me twice, and this month three times without notifying me, meaning they took 450 NZD at once from my account leaving me with almost no money left for food for the rest of the month.

To sum it up, I'm not happy, I'm not smiling, my bank account is almost empty and my teeth are still crooked.

Extremely helpful and staff are very friendly and well informed. They made the whole process so easy and simple. Thank you so much - really looking forward to my perfect smile. :)

Everything went well. Just the parking and getting to the place was confusing.
I ended up parking in another place with all the road works going and so had to pay for my own. Would have been nice to get free parking.
Access to the building was restricted due to COVID 19.
I don't know if the person looking after me was qualified enough? They had a good level of understanding however not sure if they were trained dentists or dental hygienigst etc. I am very much aware that everything is thoroughly inspected by a dentist elsewhere....just not in person at the time of my appointment.
Nothing to fault.
Everything went smoothly, very professional and understanding staff member.

Thanks guys!!!

I had a great visit! Super friendly and professional staff, great safety/hygiene measures. Cannot wait to see my treatment plan!

If it allow me to give no star I will not give any of the star to SMC. What they said on the website is a lie. You would not get and refund back even you paid around nzd$800 to send all the used aligners backs and pay for the custom duties. They gave me the unfit aligners that’s why I asked for refund and it said on the website it is 100% refund. But they said there is no refund. Will tell everyone not to go SMC. They are sucks.

I had the best consultation ever! Tess talked me through the whole process and got me extremely excited to see the end result.

Very professional fantastic customer service highly recommend 😊

We were sent consistent reminders about the upcoming appointment. When I asked for help about finding the car park we received thorough instructions. Once in the building we were picked up at the elevators and escorted to Smile Direct and met by a very friendly person.
Our Smile Guide was very friendly, relatable, and informative. She was patient with my son’s ADHD curiosity. I loved the free goody bag and my son looks forward to using the teeth whitening gift.

Amazing customer service! Everyone was so lovely and ensured everything was ok. During COVID it’s tricky but the girls were so professional, calm, caring and just amazing through the whole experience.

Great friendly service, I felt it was a little rushed and we breezed over a lot but I didn’t have many questions anyway. The team we’re all lovely to deal with and very knowledgable.

The staff are very friendly. Very good service from Diana, she is patient and gentle.

Excellent! This product really works. No visits no hassles, just straight teeth, simple!

I had a great experience at the Wellington clinic, felt a bit salesy in places but was happy with the service. My aligners arrived just before lockdown and I’ve been really impressed with the results! I only had the braces for 4 months but I finally feel confident smiling with my teeth, just in time for my wedding! Thanks so much.

I'm so happy with the results of the aligners! The only thing I found difficult was having to take them in and out throughout the day to eat and having to brush my teeth all the time! But it was all worth it in the end :)