Smile Perfect Reviews 

690
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 594 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the seamless process and the effectiveness of the product, often achieving desired results. The customer service and staff are frequently highlighted for being professional, friendly, and exceptionally helpful, providing constant support and quick response times, making the overall service stress-free. However, some customers experienced delays in communication and response times, occasionally needing to chase for updates. A few also reported product issues, such as aligners not fitting or treatment outcomes differing from what was promised, alongside delays in receiving products or treatment plans and a lack of follow-up on their progress.

What people talk about most

Product

Customers had positive experiences with the product, with many expressing satisfaction with the quality of... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the care team's communicative... See more

Service

Consumers find service to be positive, with many reviewers describing their experiences as amazing and... See more

Response time

People report positive experiences with response times, with many customers praising the quick and helpful... See more

Staff

Users describe positive interactions with staff, highlighting their helpfulness, responsiveness, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I highly recommend using smile perfect if you are interested in looking to straighten up your smile and especially if you are on a budget. The process has been seamless and they have been truly helpfu... See more

Rated 5 out of 5 stars

Fab service, I find Mike to be so polite and helpful and didn’t take him 5 minutes to respond via email to arrange for a couple of replacement aligners (my dog chewed up!) I havnt started these lon... See more

Rated 5 out of 5 stars

So far all has gone really well, communication has been good and it’s been really easy taking impressions and receiving the scan results to see how my teeth will hopefully eventually look…. Watch th... See more

Rated 5 out of 5 stars

Very good price for aligners, clear and fast communication from the company and kept me updated each step of the way. Professional and friendly service also


Company details

  1. Health and beauty shop

Written by the company

We are a direct to consumer teeth straightening company.


Contact info

4.8

Excellent

TrustScore 5 out of 5

690 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 68% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(690)

592 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Beginning of Smile Perfect

I have just started the process with Smile Perfect. I have not received my retainers yet, they are on their way. The whole process, so far has been very good, they stay very informed with you, and making the molds and sending them, was a good process. I have had retainers in the past from Denist and I did not wear them at night like I should, so now I’am going through process again. The only difference, is I paid a lot of money. 4000$ at denist , compared to roughly 600$ with Smile Perfect. I’am very excited about the process.

20 June 2026
Unprompted review
Rated 5 out of 5 stars

Great

Great, fast communication. No issues with ordering and completing the kit at home.

18 June 2026
Unprompted review
Rated 5 out of 5 stars

Easy and simple process with the…

Easy and simple process with the impression kits. Great customer service. I've been kept informed and updated regularly throughout the process. Any queries have been answered in a timely manner. Good value for money. Thankyou

18 June 2026
Unprompted review
Rated 5 out of 5 stars

Great experience so far

Great experience so far - Mike has had excellent customer service, quick replies and kept myself up to date with all the process.

17 June 2026
Unprompted review
Rated 5 out of 5 stars

Great Customer service

I’m still very early in my treatment with Smile Perfect, but so far my experience has been excellent. As a former SmileDirect customer, I was looking for a way to complete my treatment, and Smile Perfect has made the transition seamless.

Their customer service has been top-tier—responsive, professional, and always willing to answer my questions. The communication and support have given me confidence that I’m in good hands. Based on my experience so far, I’m excited to continue my treatment and am confident I’ll be happy with the final results.

14 June 2026
Unprompted review
Rated 5 out of 5 stars

I had a great experience with this…

I had a great experience with this aligner company. The team was incredibly responsive, answered all of my questions quickly, and made the entire process easy and stress-free. They listened to my concerns and were always professional and helpful. I’m very happy with my results and would highly recommend them to anyone considering aligners.”

14 June 2026
Unprompted review
Rated 5 out of 5 stars

Very happy with my experience

Very happy with my experience. The team is always friendly, professional and quick to respond to any questions. Communication has been excellent throughout, and the whole process has been smooth and straightforward. I would definitely recommend them to others.

11 June 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant!

The whole process has been so easy from start to finish. They were such a great price and I've recommended to everyone! So pleased with how straight my teeth have turned out! Thank you!

11 June 2026
Unprompted review

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