Smile Perfect Reviews 

692
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 594 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the seamless process and the effectiveness of the product, often achieving desired results. The customer service and staff are frequently highlighted for being professional, friendly, and exceptionally helpful, providing constant support and quick response times, making the overall service stress-free. However, some customers experienced delays in communication and response times, occasionally needing to chase for updates. A few also reported product issues, such as aligners not fitting or treatment outcomes differing from what was promised, alongside delays in receiving products or treatment plans and a lack of follow-up on their progress.

What people talk about most

Product

Customers had positive experiences with the product, with many expressing satisfaction with the quality of... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the care team's communicative... See more

Service

Consumers find service to be positive, with many reviewers describing their experiences as amazing and... See more

Response time

People report positive experiences with response times, with many customers praising the quick and helpful... See more

Staff

Users describe positive interactions with staff, highlighting their helpfulness, responsiveness, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I highly recommend using smile perfect if you are interested in looking to straighten up your smile and especially if you are on a budget. The process has been seamless and they have been truly helpfu... See more

Rated 5 out of 5 stars

Fab service, I find Mike to be so polite and helpful and didn’t take him 5 minutes to respond via email to arrange for a couple of replacement aligners (my dog chewed up!) I havnt started these lon... See more

Rated 5 out of 5 stars

So far all has gone really well, communication has been good and it’s been really easy taking impressions and receiving the scan results to see how my teeth will hopefully eventually look…. Watch th... See more

Rated 5 out of 5 stars

Very good price for aligners, clear and fast communication from the company and kept me updated each step of the way. Professional and friendly service also


Company details

  1. Health and beauty shop

Written by the company

We are a direct to consumer teeth straightening company.


Contact info

4.8

Excellent

TrustScore 5 out of 5

692 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 65% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.8

All reviews

(692)

592 reviews in the last 12 months

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Rated 1 out of 5 stars

I rated them one star because that's as…

I rated them one star because that's as low as goes. My aligners never fit right and the one tooth that needed the most work never was corrected. They wanted another $300 to correct it. It took way to long to here back from someone. Horrible customer service. 🫣

7 May 2026
Unprompted review
Smile Perfect logo

Reply from Smile Perfect

This review does not accurately reflect the history of this case.

You were provided with multiple refinement stages completely free of charge in order to help achieve the result you requested. Throughout your treatment, our team continued supporting you with additional aligners and reviews well beyond the original treatment scope.

The tooth movement achieved aligned with the treatment records and progress reviews completed by our clinical team. However, after several complimentary refinements had already been provided, you were informed that any further treatment would require an additional fee.

Following this, a 1-star review was posted claiming the treatment “never fit right,” despite the extensive free support and additional refinement stages already given. Our records clearly show the level of assistance and accommodations provided throughout your treatment.

We also have emails from you stating that if additional free treatment was not provided, you would leave negative reviews against the company. For this reason, we do not believe this review fairly represents the full facts or genuine outcome of the case.

Customers are welcome to review our service honestly, but reviews should accurately reflect the complete treatment history and the extensive efforts made to assist.

Thank you.

Rated 4 out of 5 stars

Slow but steady start.

Application was easy enough, but it took a while for an advisor to be appointed; I had to call twice, but once Mike was on the case, it all went smoothly. Mike has walked me through the process, and has made it seamless. It’s good to know he is there should we run into any issues.
Thanks Mike, hubby is very much looking forward to his retainers. 🙏

2 May 2026
Unprompted review
Rated 5 out of 5 stars

I always wanted straight teeth!

I always wanted straight teeth and a good smile, but cost, dental plan coverage and cost got in the way. Smile perfect’s process is super easy. Their support was with me every change of aligners and the cost fit my budget. I’m much more confident now with a great smile!

30 April 2026
Unprompted review
Rated 4 out of 5 stars

Mike was responsive

Mike was responsive to my queries and got back to me quickly. The treatment plan arrived and showed the potential treatment. I look forward to seeing the progress as treatment starts.

24 April 2026
Unprompted review
Rated 5 out of 5 stars

Perfect experience

I originally purchased these aligners on the 26th February for the dual night arches after I made initial inquiries the day before regarding my questions and concerns. After the initial pictures, impressions and 3D images confirming what was to happen with the aligners, I received them on 20th April.

Mike was my Smile Specialist and has been nothing short of amazing the whole way through. He answered all my emails and questions promptly and gave clear instructions and advice for my impressions kit.

I’ve started my aligners today and I have 13 sets to go through with 14 days in between each, and I was given 2 sets of retainers for when I finish (a normal and a spare). I’ll be back with an update to show how the rest have gone but so far the first set fit perfectly for the movement of my teeth. All instruction manuals are given through email so you’ll always have a copy. I also purchased a UV retainer cleaner to keep them in top condition.

22 April 2026
Unprompted review
Rated 5 out of 5 stars

My experience so far have been good

My experience so far have been good. Contact through the service,a guy named Mike Very helpful throughout the whole process. Once I have finished my treatment I will repost on my results and let everyone know how it went. 🤟🏻

20 April 2026
Unprompted review
Rated 1 out of 5 stars

Please ignore all the fake reviews of…

Please ignore all the fake reviews of this website. I signed up to receive my impressions within 10 working days - it ended up taking around 2 months. I then asked for a refund as the previews had no change to them. They said it would take 7 working days, and I still haven’t had it back after 20. DO NOT USE THEM.

I would like to say their response to this review doesn’t address the issues of delays - I requested a discount due to my previews being 6 weeks late. My refund was not processed after 7 working days, but 20 days later (which was 24 hours after I chased). And still has not been received by my bank

20 April 2026
Unprompted review
Smile Perfect logo

Reply from Smile Perfect

Dear Customer

We’re sorry to see your review, but we do need to clarify a few important points.

First, your refund has already been fully processed from our side. Once issued, timelines can vary depending on your bank, which is outside of our control.

Secondly, regarding your comments about “fake reviews,” that is simply not accurate. We have hundreds of genuine customers who have successfully completed treatment with us and shared their real experiences.

We also note that after receiving your treatment preview, you requested additional discounts beyond our already reduced pricing. While we always try to accommodate where possible, there are limits, as we already offer one of the most affordable options while covering all production and clinical costs.

We must also be clear that we do not engage with or respond to any form of pressure, threats, or conditional demands related to reviews. All cases are handled strictly according to our policies to ensure fairness for every customer.

To be clear, are you suggesting that only your review is genuine and all the hundreds of other verified customer reviews are fake?

That said, your refund has been fully processed, and we have acted in good faith throughout.

We respect your decision and wish you all the best moving forward.

Kind regards,
Team Smile Perfect

Rated 5 out of 5 stars

So far the process has been smooth

So far the process has been smooth. The impression kit arrived quickly, and the 3D treatment plan was easy to review and approve. Communication has been responsive up to this point. Looking forward to starting treatment and seeing the final results.

18 April 2026
Unprompted review
Rated 5 out of 5 stars

I had a really positive experience with Smile Perfect

I had a really positive experience with Smile Perfect. From the moment I walked in, the staff were welcoming and professional, which immediately made me feel at ease. The clinic itself was clean, modern, and well-organised, which gave me confidence in the quality of care.

The treatment process was explained clearly, so I always knew what to expect. The team was patient and attentive, taking the time to answer any questions without making me feel rushed. I also appreciated how gentle and careful they were throughout the procedure.

What stood out the most was the attention to detail and the genuine care for patients. The results were exactly what I hoped for, and I left feeling much more confident about my smile.

Overall, I would definitely recommend Smile Perfect to anyone looking for professional and friendly dental care.

17 April 2026
Unprompted review
Rated 5 out of 5 stars

I have to say I was a bit skeptical and…

I have to say I was a bit skeptical and the product did take some time to be processed and shipped but I received it today. Appears to be quality made and professionally done. Now to see what the results are. They are very nice people to work with. So far so good

17 April 2026
Unprompted review
Rated 5 out of 5 stars

So far so good

So far so good! The customer service has been great. They have made the process so quick and easy. I can’t wait to get my liners in.

17 April 2026
Unprompted review
Rated 5 out of 5 stars

Great experience so far

After much consideration, I pulled the trigger and ordered aligners from Smile Perfect. I received the impression kit within a few days. The directions were easy to follow and there's even extra putty in case you mess up The team was quick to reach out with a 3D rendition of my teeth as they go through each phase of aligners. My aligners should arrive in 10-14 days and I'm so excited to get started. Based on my experiences thus far, I would highly recommend Smile Perfect if you're considering clear aligners

17 April 2026
Unprompted review

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