I purchased the newest set and received my order without gels at all, supposed to be 3 none of them been delivered. But extra brush and coco smile carbon powder, few adverts not what’s important - ge... See more
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Ordering was easy and delivery came within the promised time frame. The products don't work as well as hoped, but there is a noticeable difference. Compared to other similar products, these are the be... See more
Company replied
Ordering was easy and delivery came within the promised time frame. The products don't work as well as hoped, but there is a noticeable difference. Compared to other similar products, these are the be... See more
Company replied
I have ordered some pens on the 4th of March and still have not received them...have contacted them on 2 occasions by email, same on Instagram account, no response whatsoever....Shocking customer ser... See more
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Deutschland's Nummer #1 in Sachen natürliche Zahnaufhellung. Erhalte dank des Phonebleachings® weiße Zähne gemütlich von zu Hause aus in nur 16 Minuten!
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2.9
Average
4k reviews
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I purchased the newest set and received…
I purchased the newest set and received my order without gels at all, supposed to be 3 none of them been delivered. But extra brush and coco smile carbon powder, few adverts not what’s important - gel. Wrote an email to customer service team, awaiting response, but can’t do what I planned to do but have to wait. I’m genuinely disappointed.
6 May 2021
Reply from SmileSecret®
Witaj Marcelo,
dziękujemy za Twoją opinię.
Wierzymy, że po wyjaśnieniu i dokładnym sprawdzeniu swojego zamówienia zmieni Pani opinię, która nie jest zgodna z prawdą i jest dla nas krzywdząca gdyż zamówienie otrzymała Pani kompletne.
Życzymy przyjemnego korzystania z naszych produktów.
Serdecznie pozdrawiamy
SmileSecret Team.
Fast shipment!
19 April 2021
Reply from SmileSecret®
Witaj Justyno,
dziękujemy za Twoją opinię.
Cieszymy się, że realizacja zamówienia przebiegła sprawnie i bezproblemowo.
Życzymy wszystkiego dobrego i zapraszamy do nas ponownie.
Serdecznie pozdrawiamy
SmileSecret Team
Reply from SmileSecret®
Witaj Izabelo,
pięknie dziękujemy za Twoją opinię.
Perfekcyjnie, że jesteś z nami.
Życzymy samych przyjemnych chwil z naszymi produktami i zapraszamy do nas ponownie.
Serdecznie pozdrawiamy
SmileSecret Team
Great and fast
7 April 2021
Reply from SmileSecret®
Witaj Karolino,
dziękujemy za Twoje zdanie i podzielenie się swoją opinią.
Zapraszamy do nas ponownie.
Serdecznie pozdrawiamy
SmileSecret Team
Reply from SmileSecret®
Witaj Lidio,
dziękujemy za Pani opinię.
Prosimy o kontakt z naszą obsługą klienta na: pomoc@smile-secret.pl
Chętnie pomożemy w złożeniu reklamacji i dalszej realizacji Pani zamówienia.
Serdeczne pozdrowienia
SmileSecret Team
The courier treated me rude
The courier treated me rude, took the package to the wrong address, and the reprimanded one stated that such an address was in the order. I had to go to that address myself and pick up a package from him.
24 March 2021
Reply from SmileSecret®
Hello Martyna,
we are very sorry that this happened to you. Please understand that we have no influence on the work of the couriers.
But we hope that you are now convinced of our product.
Best regards
your SmileSecret team 🦷✨
Top 💪💪💪💪
22 March 2021
Reply from SmileSecret®
Hallo,
vielen Dank für dein positives Feedback. 😊
Wir freuen uns sehr, dass du so zufrieden bist.
Liebe Grüße
dein SmileSecret-Team 🦷✨
Reply from SmileSecret®
Hello Ewelina,
thank you very much for your positive feedback. 😊
We are very happy that you are so satisfied.
Best regards
Your SmileSecret team 🦷✨
I havent received respond to my complaint
I have not received respond to my complaint. The charger did not work
9 February 2021
Reply from SmileSecret®
Dziękujemy za opinię i cieszymy się, że sprawa Pani zgłoszenia została pozytywnie rozwiązana.
Życzymy przyjemnego korzystania z naszych produktów a w przypadku jakichkolwiek trudności zawsze służymy pomocą pod adresem: pomoc@smile-secret.pl
Serdecznie pozdrawiamy
SmileSecret Team
its been 1 month I dont even know what…
its been 1 month I dont even know what its happening with my product delivery!! no one is answering.
31 January 2021
Unprompted review
Reply from SmileSecret®
Hello,
thank you very much for your message.
We would like to help you with your request.
Please contact our customer service directly at kundenservice@smilesecret.de.
Kind regards
Your team from SmileSecret🦷💫
Amazing service
Amazing service! I love it! This was my first time ordering and it went great. Delivery was fast even during corona. Can't wait to start using the products!
27 January 2021
Reply from SmileSecret®
Hallo Elena,
vielen Dank für das positive Feedback. 🤩
Liebe Grüße
Dein SmileSecret-Team 🦷✨
Perfect thank you
26 January 2021
Reply from SmileSecret®
Dziękujemy pięknie za Pani opinię.
Zapraszamy do nas ponownie.
Serdecznie pozdrawiamy
SmileSecret Team
Reply from SmileSecret®
Hallo Evgeni,
vielen Dank für dein positives Feedback. 😊
Liebe Grüße
Dein SmileSecret-Team 🦷✨
Danke war super !!
6 January 2021
Reply from SmileSecret®
Hallo Tommy,
vielen Dank für dein positives Feedback. 😊
Liebe Grüße
Dein SmileSecret-Team 🦷✨
Reply from SmileSecret®
Hello Emila,
thank you very much for your positive feedback. 😊
We are very happy that you are so satisfied.
Best regards
Your SmileSecret team 🦷✨
I had my order delivered 24 hours after…
I had my order delivered 24 hours after making purchase - very quickly. I decided to return my order (because of the ingredients of cosmetics) and I got refund also very quickly. So I can recommend the company, but the ingredients of every cosmetic should be published on webpage.
18 December 2020
Reply from SmileSecret®
Hello Dominika,
thank you very much for your positive feedback. 😊
We are very happy that you are so satisfied with our service.
The ingredients are visible on the website.
Best regards
Your SmileSecret team 🦷✨
Reply from SmileSecret®
Hello Dominika,
thank you very much for your positive feedback. 😊
We are very happy that you are so satisfied.
Best regards
Your SmileSecret team 🦷✨
Reply from SmileSecret®
Hallo Sophie,
vielen Dank für dein positives Feedback. 😊
Wir freuen uns, dass du unseren transparenten Versandprozess so gut bewertest.
Liebe Grüße und ein frohes Fest! 🎄
Dein SmileSecret-Team 🦷✨
Reply from SmileSecret®
Hello Sebastian,
thank you very much for your positive feedback. 😊
We are very happy that you are so satisfied.
Best regards
Your SmileSecret team 🦷✨
It is not possible to ship to an inpost…
It is not possible to ship to an inpost parcel locker
30 November 2020
Reply from SmileSecret®
Hello Katarzyna,
thank you very much for your feedback. 😊
Please write to the customer support for more information about the shipping possibilities.
Best regards
Your SmileSecret team 🦷✨
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