I purchased the newest set and received my order without gels at all, supposed to be 3 none of them been delivered. But extra brush and coco smile carbon powder, few adverts not what’s important - ge... See more
Company replied
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Ordering was easy and delivery came within the promised time frame. The products don't work as well as hoped, but there is a noticeable difference. Compared to other similar products, these are the be... See more
Company replied
Ordering was easy and delivery came within the promised time frame. The products don't work as well as hoped, but there is a noticeable difference. Compared to other similar products, these are the be... See more
Company replied
I have ordered some pens on the 4th of March and still have not received them...have contacted them on 2 occasions by email, same on Instagram account, no response whatsoever....Shocking customer ser... See more
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Written by the company
Deutschland's Nummer #1 in Sachen natürliche Zahnaufhellung. Erhalte dank des Phonebleachings® weiße Zähne gemütlich von zu Hause aus in nur 16 Minuten!
Contact info
2.9
Average
4k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quick delivery to UK.Well packed and…
Quick delivery to UK.Well packed and good quality product.Website easy to navigate and use.
24 November 2020
Reply from SmileSecret®
Hello Anna,
thank you very much for your positive feedback. 😊
We are very happy that you are so satisfied.
Best regards
Your SmileSecret team 🦷✨
Reply from SmileSecret®
Hello Izabela,
thank you very much for your positive feedback. 😊
We are very happy that you are so satisfied.
Best regards
Your SmileSecret team 🦷✨
Reply from SmileSecret®
Hello Anna,
thank you very much for your positive feedback. 😊
We are very happy that you are so satisfied.
Best regards
Your SmileSecret team 🦷✨
Positive
Products and service at Smile Secret sre top notch!!! I recommend it with all my heart :-)
10 November 2020
Reply from SmileSecret®
Hello Iwona,
thank you very much for your positive feedback. 😊
We are very happy that you are so satisfied.
Best regards
Your SmileSecret team 🦷✨
Top Service 👍
6 November 2020
Reply from SmileSecret®
Hallo,
vielen Dank für dein Feedback zu unserem Service.
Wir geben das Lob sehr gerne an das Team weiter. 🤩
Liebe Grüße
dein SmileSecret-Team 🦷✨
Since today no delivery
Since today no delivery. Product was order and payed on 02.11 since Today still in producer hand! without any information.
6 November 2020
Reply from SmileSecret®
Dziękujemy za wiadomość.
Informujemy, że zawsze w razie pojawiających się jakichkolwiek wątpliwości spowodowanych przedłużającą się dostawą prosimy o kontakt z naszą Obsługą Klienta pod adresem: pomoc@smile-secret.pl - będziemy podejmować właściwą interwencję i chętnie pomożemy w każdej innej kwestii.
Serdecznie pozdrawiamy,
Zespół SmileSecret
Support
Great contact with support!
Always ready to help, and answer is always a soon as possible!
3 November 2020
Reply from SmileSecret®
Dziękujemy za wiadomość i Pani opinię.
Życzymy przyjemnego wybielania z naszymi produktami.
Serdecznie pozdrawiamy.
Zespół SmileSecret
Bad experience
Bad experience, I do not recommend I returned the product 2 months ago and no refund I am disappointed
Commande #2403
1 November 2020
Unprompted review
Reply from SmileSecret®
Hello Mat,
thank you for your review. 😊
According to my documents you have returned the order, unfortunately it never arrived.
Please contact customer service again so that your request can be clarified.
Best regards, your SmileSecret-Team FR 🦷✨
Delivery was quick
20 October 2020
Reply from SmileSecret®
Dziękujemy za Pani opinię i cieszymy się, że przesyłka została szybko dostarczona.
Zapraszamy do nas ponownie.
Życzymy przyjemnego wybielania z naszymi produktami.
Serdecznie pozdrawiamy
Zespół SmileSecret.
Super Service
16 October 2020
Reply from SmileSecret®
Hallo Ali,
vielen Dank für dein tolles Feedback. Ich werde dein Lob gerne an unseren Kundenservice weitergeben.
Liebe Grüße
dein SmileSecret-Team🦷✨
I have ordered a pack
I have ordered a pack. It came empty. All the time I am trying to send the e-mail with photos. But e-mail dosen't work and my message is not sending.
14 October 2020
Reply from SmileSecret®
Dziękujemy za wiadomość.
Bardzo prosimy o kontakt na nasz adres mailowy: pomoc@smile-secret.pl - chętnie pomożemy w rozwiązaniu sprawy i podejmiemy właściwą interwencję.
Serdecznie pozdrawiamy
Zespół SmileSecret.
Reply from SmileSecret®
Bardzo się cieszymy i dziękujemy za Pani opinię.
Pozdrawiamy serdecznie.
Reply from SmileSecret®
Hallo Gülhan,
vielen Dank für deine Rückmeldung. 😍
Liebe Grüße, dein SmileSecret-Team 🦷✨
Perfect information about where exactly…
Perfect information about where exactly is your package
3 September 2020
Reply from SmileSecret®
Dziękujemy serdecznie i zapraszamy do nas ponownie.
Serdecznie pozdrawiamy.
Reply from SmileSecret®
Pięknie dziękujemy i zapraszamy do nas ponownie.
Serdecznie pozdrawiamy.
Very good and helpful customer service
Very good and helpful customer service. I have received product which didn't work, so I have contacted with the customer service in Poland. Action was taken really fast and problem solved
18 August 2020
Reply from SmileSecret®
Bardzo dziękujemy za Pani słowa i opinię.
Cieszymy się, że mogliśmy pomóc.
Życzymy przyjemnego wybielania z naszymi produktami i zapraszamy do nas ponownie.
Serdecznie pozdrawiamy
Zespół SmileSecret
Reply from SmileSecret®
Dziękujemy za Pani opinię.
Zapraszamy do nas ponownie.
Pozdrawiamy serdecznie.
Super Service.
1 August 2020
Unprompted review
Reply from SmileSecret®
Hallo Victoria,
wir werden dein Lob an unseren Kundenservice weitergeben.
Wir wünschen dir viel Freude bei der Nutzung unserer Produkte 🙂.
Liebe Grüße
dein Team von SmileSecret
Top !
Top !! Love love love it!!! The one that i ordered is the summer limited edition and is all pink!! Top Preis for great results!! Very fast sending!! I recommend!!
29 July 2020
Unprompted review
Reply from SmileSecret®
Hello Adeline,
thank you very much. 💋
best regards
your Team from Smilesecret
The customer service was amazing
The customer service was amazing . Replied to my questions quick and professional . The delivery was fast and I could track it all he way . Probably the best service I received
22 July 2020
Reply from SmileSecret®
Pięknie dziękujemy za miłe słowa i zapraszamy do nas ponownie.
Serdecznie pozdrawiamy
Zespół SmileSecret
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