Smilewindscreens Reviews 

191
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 88 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the efficient and professional service, often highlighting the prompt arrival and quick completion of work. The staff members are frequently described as polite, friendly, and highly professional, contributing to a pleasant overall experience. Many also appreciate the excellent customer service, noting clear communication and helpfulness from the team, alongside competitive pricing that often proves more affordable than insurance options. Reviewers frequently express high satisfaction with the overall experience, often recommending the company for its reliability and the convenience of its service. People also highlight the ease of scheduling and the company's ability to accommodate their needs, leading to a smooth and hassle-free process.

What people talk about most

Service

Customers consistently report positive experiences with the service, highlighting its efficiency,... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, politeness, and... See more

Price

People report positive experiences with price, consistently finding it to be great and good value. Customers... See more

Customer service

Users describe positive interactions with customer service, highlighting the ease of getting quotes and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easily booked in over the phone the lady was nice and polite also very helpful Got a phone call approximately 1 hour before before the man turned up to replace the windscreen to let me know that he... See more

Rated 5 out of 5 stars

We phoned Smile windscreens on Monday to ask for a replacement windscreen, Stella offered me an appointment straight away for replacement & was absolutely wonderful. She was so easy to talk too as we... See more

Company replied

Rated 5 out of 5 stars

Great service. We had to postpone on a couple of occasions due to work commitments. We also had to change address last minute. Really professional. Nothing was an issue + windscreen was substantially... See more

Company replied

Rated 5 out of 5 stars

We've not used Smile windscreens before. They came out to our bodyshop, SMR, to do a distance sensor reset and ADAS re-calibration. Carried out the work perfectly and found them to be friendly and k... See more

Company replied


Company details

  1. #16 of 62 best companies in Vehicle Repair

Written by the company

We provide a mobile windscreen repair and replacement service in the Kent area of the UK. We are a family owned business established in 1991 and provide a quality service at a competitive price. We also provide a fully mobile Advance Driver Assist System (ADAS) Diagnostic, coding and calibration service.


Contact info

4.9

Excellent

TrustScore 5 out of 5

191 reviews

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4.9

All reviews

(191)

86 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service and the technician in…

Excellent service and the technician in particular was very friendly and very professional.

30 January 2026
Smilewindscreens logo

Reply from Smilewindscreens

Thank you Daniel. JCB has been a customer for many years, our regular customers are very important to us.

Rated 5 out of 5 stars

Excellent service....fitter spot on

Excellent service....fitter spot on - lovely man... helpful, informative and efficient...

Very easy to book and also made it clear the job would be weather dependent!

Would recommend...

28 January 2026
Smilewindscreens logo

Reply from Smilewindscreens

Thank you Louise for the feedback. We appreciate the time taken. Regards Tim Morrow MD

Rated 5 out of 5 stars

Very efficient company and their…

Very efficient company and their engineer was on time and completed our back windscreen without any issues.
Great job guys!!

23 January 2026
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Reply from Smilewindscreens

Thank you Paul, we are glad you are happy with the service we provide. Everyone at Smile Windscreens thanks you

Rated 5 out of 5 stars

Fast and friendly

Fast, friendly service.

8 January 2026
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Reply from Smilewindscreens

Thanks for the review Tim, it has been our pleasure to serve you

Rated 5 out of 5 stars

perfect

perfect, perfect, perfect,

15 January 2026
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Reply from Smilewindscreens

Perfection is something we strive to achieve, thanks for the business, we appreciate the feedback

Rated 5 out of 5 stars

Excellent service

Excellent speedy service and great price. Would highly recommend.

8 January 2026
Smilewindscreens logo

Reply from Smilewindscreens

Thank you Robert at Big Transport we are glad you are happy with the service provided by Smile Windscreens. It has been our pleasure to serve you

Rated 5 out of 5 stars

Did a fab job…..!

Did a fab job…..!
Very happy indeed.

19 December 2025
Smilewindscreens logo

Reply from Smilewindscreens

Thank you Mr Jonathan Adams we appreciate your response, it has been our pleasure to serve you. Regards Tim Morrow at Smile Windscreens

Rated 5 out of 5 stars

Very pleased with the way job was…

Very pleased with the way job was undertaken we both felt very sorry for Josh avoiding the showers which were very heavy!!

8 December 2025
Smilewindscreens logo

Reply from Smilewindscreens

Thanks for the feedback. We appreciate it

Rated 5 out of 5 stars

Great!

Josh was great, the team were really helpful & windscreen is perfect. Thank you!

1 December 2025
Smilewindscreens logo

Reply from Smilewindscreens

Thanks for the review, we are glad to be of service

Rated 5 out of 5 stars

Great service

Great service, clean and tidy 👍

9 December 2025
Smilewindscreens logo

Reply from Smilewindscreens

Thanks for the review, we are glad to be of service

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