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Smilewindscreens Reviews 

191
•
TrustScore 5 out of 5

4.9

Vehicle Repair
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Review summary

Created with AI, based on recent reviews

Looking at 88 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the efficient and professional service, often highlighting the prompt arrival and quick completion of work. The staff members are frequently described as polite, friendly, and highly professional, contributing to a pleasant overall experience. Many also appreciate the excellent customer service, noting clear communication and helpfulness from the team, alongside competitive pricing that often proves more affordable than insurance options. Reviewers frequently express high satisfaction with the overall experience, often recommending the company for its reliability and the convenience of its service. People also highlight the ease of scheduling and the company's ability to accommodate their needs, leading to a smooth and hassle-free process.

What people talk about most

Service

Customers consistently report positive experiences with the service, highlighting its efficiency,... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, politeness, and... See more

Price

People report positive experiences with price, consistently finding it to be great and good value. Customers... See more

Customer service

Users describe positive interactions with customer service, highlighting the ease of getting quotes and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easily booked in over the phone the lady was nice and polite also very helpful Got a phone call approximately 1 hour before before the man turned up to replace the windscreen to let me know that he... See more

Rated 5 out of 5 stars

We phoned Smile windscreens on Monday to ask for a replacement windscreen, Stella offered me an appointment straight away for replacement & was absolutely wonderful. She was so easy to talk too as we... See more

Company replied

Rated 5 out of 5 stars

Great service. We had to postpone on a couple of occasions due to work commitments. We also had to change address last minute. Really professional. Nothing was an issue + windscreen was substantially... See more

Company replied

Rated 5 out of 5 stars

We've not used Smile windscreens before. They came out to our bodyshop, SMR, to do a distance sensor reset and ADAS re-calibration. Carried out the work perfectly and found them to be friendly and k... See more

Company replied

Company details

  1. #16 of 62 best companies in Vehicle Repair

Written by the company

We provide a mobile windscreen repair and replacement service in the Kent area of the UK. We are a family owned business established in 1991 and provide a quality service at a competitive price. We also provide a fully mobile Advance Driver Assist System (ADAS) Diagnostic, coding and calibration service.

Contact info

4.9

Excellent

TrustScore 5 out of 5

191 reviews

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4.9

All reviews

(191)

86 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

First Class Service

I would like to give an extra special shout out to Stella & Naomi. They kept me in the loop with everything and were very understanding and helpful. I would not hesitate to recommend this company!

2 December 2025
Unprompted review
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Reply from Smilewindscreens

Thanks for the review, we are glad to be of service

Rated 5 out of 5 stars

Smile Windscreens are the best !

Smile Windscreens always help to make sure the windscreen is exactly what the vehicle should be. They are very good at accommodating date and time to arrive. They keep you informed via email for confirmation and the fitter is always prompt and very experienced.

19 November 2025
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Reply from Smilewindscreens

Thank you we really appreciate the feedback

Rated 5 out of 5 stars

Amazing customer service!!!

We phoned Smile windscreens on Monday to ask for a replacement windscreen, Stella offered me an appointment straight away for replacement & was absolutely wonderful. She was so easy to talk too as we messed her around a few times changing locations- but was so kind and laughed the whole way through. That is exactly what customer service is about!❤️ Thank you guys so much- will recommend you to anyone

18 November 2025
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Reply from Smilewindscreens

Thank you Jordan we really appreciate the feedback

Rated 5 out of 5 stars

We're in the trade and we use Smile…

We're in the trade and we use Smile which means you should too........
Great price, skilled Techs, right screen first time every time, amazing customer service....

3 November 2025
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Reply from Smilewindscreens

Thanks we appreciate the review

Rated 5 out of 5 stars

Great quick service.

Great quick service.
Job well done .
Very professional

16 October 2025
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Reply from Smilewindscreens

Thanks for the feedback, we appreciate it

Rated 5 out of 5 stars

Reliable scheduling of home visit.

Reliable scheduling of home visit.
Information on why the windscreen developed a leak.
Advance information on procedure if the screen cracked during removal and replacement.
Plus brought a new screen with them in case this happened.
Over all a good genuine company

3 October 2025
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Reply from Smilewindscreens

Thanks we appreciate the feedback

Rated 5 out of 5 stars

Highly recommended

Easy from the start, everyone was lovely and informative. Good communication and would definitely recommend.

19 September 2025
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Reply from Smilewindscreens

Thanks we appreciate the feedback

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