Smilewindscreens logo
Visit website

Smilewindscreens Reviews 

192
•
TrustScore 5 out of 5

4.9

Vehicle Repair
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 88 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the efficient and professional service, often highlighting the prompt arrival and quick completion of work. The staff members are frequently described as polite, friendly, and highly professional, contributing to a pleasant overall experience. Many also appreciate the excellent customer service, noting clear communication and helpfulness from the team, alongside competitive pricing that often proves more affordable than insurance options. Reviewers frequently express high satisfaction with the overall experience, often recommending the company for its reliability and the convenience of its service. People also highlight the ease of scheduling and the company's ability to accommodate their needs, leading to a smooth and hassle-free process.

What people talk about most

Service

Customers consistently report positive experiences with the service, highlighting its efficiency,... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, politeness, and... See more

Price

People report positive experiences with price, consistently finding it to be great and good value. Customers... See more

Customer service

Users describe positive interactions with customer service, highlighting the ease of getting quotes and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easily booked in over the phone the lady was nice and polite also very helpful Got a phone call approximately 1 hour before before the man turned up to replace the windscreen to let me know that he... See more

Rated 5 out of 5 stars

We phoned Smile windscreens on Monday to ask for a replacement windscreen, Stella offered me an appointment straight away for replacement & was absolutely wonderful. She was so easy to talk too as we... See more

Company replied

Rated 5 out of 5 stars

Great service. We had to postpone on a couple of occasions due to work commitments. We also had to change address last minute. Really professional. Nothing was an issue + windscreen was substantially... See more

Company replied

Rated 5 out of 5 stars

We've not used Smile windscreens before. They came out to our bodyshop, SMR, to do a distance sensor reset and ADAS re-calibration. Carried out the work perfectly and found them to be friendly and k... See more

Company replied

Company details

  1. #16 of 61 best companies in Vehicle Repair

Written by the company

We provide a mobile windscreen repair and replacement service in the Kent area of the UK. We are a family owned business established in 1991 and provide a quality service at a competitive price. We also provide a fully mobile Advance Driver Assist System (ADAS) Diagnostic, coding and calibration service.

Contact info

4.9

Excellent

TrustScore 5 out of 5

192 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(192)

80 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

WPrompt efficient service

We use smile regularly, they are prompt efficient and reasonably prices

11 April 2025
Smilewindscreens logo

Reply from Smilewindscreens

Thanks we appreciate the business and the feedback

Rated 5 out of 5 stars

All the staff at Smiles Windscreens were exceptionally helpful were…

The Staff at Smiles Windscreens were excellent in delivering a great Customer service. They are very helpful and acting swiftly and courteously to my request and kept me in the loop with direct calls to me at every stage of the appt booking. I would rate them highly to other people, having used their service now for the second time. A very fast, reliable and cost effective service.

17 March 2025
Smilewindscreens logo

Reply from Smilewindscreens

Thank you we appreciate the feed back

Rated 5 out of 5 stars

good reliable service

good reliable service, reasonable priced, arrived at the slot I was given. I have used this company several times now and have always had very good service.

20 February 2025
Smilewindscreens logo

Reply from Smilewindscreens

Thank you, we appreciate the feedback

Rated 5 out of 5 stars

Reliable

Reliable. They do what they say.

3 February 2025
Smilewindscreens logo

Reply from Smilewindscreens

Thanks we appreciate the feedback

Rated 5 out of 5 stars

Engineer was brilliant

The fella arrived dead on time. He was completed within 40 minutes. One week later and no issues with it whatsoever

10 January 2025
Smilewindscreens logo

Reply from Smilewindscreens

Thanks for the feedback, we appreciate it

Rated 5 out of 5 stars

great prices

great prices, quick service.

15 January 2025
Smilewindscreens logo

Reply from Smilewindscreens

Thanks, we appreciate your feedback

Rated 5 out of 5 stars

Smile

Great company. Professional and reliable service.
Competitive quote and friendly staff.
Highly recommended.

8 January 2025
Smilewindscreens logo

Reply from Smilewindscreens

Thanks we appreciate the feedback

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look