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Smilewindscreens Reviews 

191
•
TrustScore 5 out of 5

4.9

Vehicle Repair
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Review summary

Created with AI, based on recent reviews

Looking at 88 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the efficient and professional service, often highlighting the prompt arrival and quick completion of work. The staff members are frequently described as polite, friendly, and highly professional, contributing to a pleasant overall experience. Many also appreciate the excellent customer service, noting clear communication and helpfulness from the team, alongside competitive pricing that often proves more affordable than insurance options. Reviewers frequently express high satisfaction with the overall experience, often recommending the company for its reliability and the convenience of its service. People also highlight the ease of scheduling and the company's ability to accommodate their needs, leading to a smooth and hassle-free process.

What people talk about most

Service

Customers consistently report positive experiences with the service, highlighting its efficiency,... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, politeness, and... See more

Price

People report positive experiences with price, consistently finding it to be great and good value. Customers... See more

Customer service

Users describe positive interactions with customer service, highlighting the ease of getting quotes and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easily booked in over the phone the lady was nice and polite also very helpful Got a phone call approximately 1 hour before before the man turned up to replace the windscreen to let me know that he... See more

Rated 5 out of 5 stars

We phoned Smile windscreens on Monday to ask for a replacement windscreen, Stella offered me an appointment straight away for replacement & was absolutely wonderful. She was so easy to talk too as we... See more

Company replied

Rated 5 out of 5 stars

Great service. We had to postpone on a couple of occasions due to work commitments. We also had to change address last minute. Really professional. Nothing was an issue + windscreen was substantially... See more

Company replied

Rated 5 out of 5 stars

We've not used Smile windscreens before. They came out to our bodyshop, SMR, to do a distance sensor reset and ADAS re-calibration. Carried out the work perfectly and found them to be friendly and k... See more

Company replied

Company details

  1. #16 of 62 best companies in Vehicle Repair

Written by the company

We provide a mobile windscreen repair and replacement service in the Kent area of the UK. We are a family owned business established in 1991 and provide a quality service at a competitive price. We also provide a fully mobile Advance Driver Assist System (ADAS) Diagnostic, coding and calibration service.

Contact info

4.9

Excellent

TrustScore 5 out of 5

191 reviews

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4.9

All reviews

(191)

86 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 4 out of 5 stars

Although my windscreen did leak after…

Although my windscreen did leak after first installation , the fitter was very helpful in finding the issue and resolved the problem. Good price and service.

21 November 2024
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Reply from Smilewindscreens

Thanks we appreciate the feedback.

Rated 5 out of 5 stars

Fast & Efficient

Showed up in a timely manner and did an excellent job in replacing my car window

17 October 2024
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Reply from Smilewindscreens

Thanks we appreciate the feedback

Rated 5 out of 5 stars

Great service form booking to caring…

Great service form booking to caring out the windscreen replacement, helpful and polite will definitely use again if needed, and totally recommend.

9 October 2024
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Reply from Smilewindscreens

Thanks, we appreciate the feedback

Rated 5 out of 5 stars

Great service

Great service. The fitter was very knowledgeable, efficient and a nice guy👍

4 October 2024
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Reply from Smilewindscreens

Thanks we appreciate the feedback

Rated 5 out of 5 stars

Josh called me about an hour before he…

Josh called me about an hour before he arrived.
He was friendly, efficient and provided me with all the necessary details before starting the windscreen repair.
All finished within 15/20 minutes.
Excellent value for money.
Josh a super star.

4 September 2024
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Reply from Smilewindscreens

Thanks for the review. Will make Josh very happy, thank you

Rated 5 out of 5 stars

Brilliant service

Brilliant service, really helpful and came out next day! Thank you. Very highly recommended

29 August 2024
Unprompted review
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Reply from Smilewindscreens

Thanks we appreciate the feedback

Rated 5 out of 5 stars

Very helpful staff

Very helpful staff, excellent price and job completed the following day

14 August 2024
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Reply from Smilewindscreens

Thanks we appreciate the feedback

Rated 4 out of 5 stars

Quick efficient service

Quick efficient service, good value for money. Also the person who fitted the windscreen was very professional, friendly and did a very good job.

24 July 2024
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Reply from Smilewindscreens

Thanks we appreciate the feedback

Rated 3 out of 5 stars

Transit custom windscreen

Scratched dash area and made the pillar trims very dirty.

12 July 2024
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Reply from Smilewindscreens

We have no record of a complaint, we would appreciate details to allow us to investigate. Send details to sales@smilewindscreens.co.uk

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