Smith & Kennedy Scents Reviews 982

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 154 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their amazing quality, strong, and long-lasting scents that fill their homes beautifully. Many people appreciate the wide variety of fragrances available, noting that they are often unique and appealing. The delivery service is frequently highlighted as quick and prompt, with orders arriving well-packaged and often including thoughtful free samples. Reviewers also commend the excellent customer service, describing it as helpful, friendly, and efficient in handling queries. However, some customers occasionally found that certain scents did not last as long as their regular melts or were not as strong as expected, with a few noting that a specific scent did not match the perfume it was inspired by.

What people talk about most

Product

Customers had positive experiences with the product, consistently praising the wax melts for their amazing,... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising the strong, long-lasting fragrances of... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently highlighting its speed and... See more

Order

People report positive experiences with ordering, finding the process easy and hassle-free, often leading to... See more

Customer service

Users describe positive interactions with customer service, consistently highlighting it as excellent and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

These are lovely scents and my new favourite. Yes there are cheaper out there, but there is something a little different about the scents as they are not the "usual" that everyone does. Not sure I un... See more

Rated 5 out of 5 stars

I’ve been using Smith & Kennedy for as long as I can remember- no seriously- I was a teenager when my parents bought me my first pack! Over the years my adoration for the brand has only grow... See more

Rated 5 out of 5 stars

I have ordered from smith & kennedy for a few years now and recommended them to so many people over the last few years. I wouldnt go anywhere else. Their products are amazing, affordable, fantastic qu... See more

Rated 5 out of 5 stars

image Having ordered from a high street store YC i was abit septical weve ordering from a another company but omg u have changed my mind completely. smith and kennedy scent is an amazeing company fro... See more


Company details

  1. #5 of 94 best companies in Candle shop

Written by the company

Handmade Luxury Scented Wax Melts & Home Fragrance Products


Contact info

4.9

Excellent

TrustScore 5 out of 5

982 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Brilliant

From ease of ordering to beautiful fragrances and consistent rapid delivery, makes Smith & Kennedy the best there is. Brilliant service and wonderful products.

21 April 2026
Unprompted review
Rated 2 out of 5 stars

Strong perfume order …

I am really sorry to have to leave a negative review. I have ordered many melts in the past, so have pleasure in using them to make my home tranquil. This is my first order with you and I am not enjoying the smell. All of them leave a perfume order that is too strong and not calming. My husband also commented!! Not sure what to do with them?

27 March 2026
Unprompted review
Rated 5 out of 5 stars

Lovely wax melts.

I am very pleased with my purchase of wax melts. I chose three different box types with four wax melts in each and all three were lovely. They are long lasting and good value. Gifts for my daughters who were delighted with them. I highly recommend this company.

27 February 2026
Rated 5 out of 5 stars

Excellent wax melts

Excellent wax melts, I don't order from anywhere else now. And I order regularly too
Prompt delivery, strong scent and come out of the burner easily
These are my go to for wax melts
I love them and soo many fragrances to choose from

8 February 2026
Unprompted review
Rated 5 out of 5 stars

I have tried so many different melts…

I have tried so many different melts over the years as I can no longer make my own, non of them have given me the strong smell throughout the house that my own did. But!!! These are as good if not better than my own, plus delivery and customer service are excellent! I strongly advise anyone to try them 😊

8 February 2026
Unprompted review

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