Smith & Kennedy ScentsReviews 

983
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 154 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their amazing quality, strong, and long-lasting scents that fill their homes beautifully. Many people appreciate the wide variety of fragrances available, noting that they are often unique and appealing. The delivery service is frequently highlighted as quick and prompt, with orders arriving well-packaged and often including thoughtful free samples. Reviewers also commend the excellent customer service, describing it as helpful, friendly, and efficient in handling queries. However, some customers occasionally found that certain scents did not last as long as their regular melts or were not as strong as expected, with a few noting that a specific scent did not match the perfume it was inspired by.

What people talk about most

Product

Customers had positive experiences with the product, consistently praising the wax melts for their amazing,... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising the strong, long-lasting fragrances of... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently highlighting its speed and... See more

Order

People report positive experiences with ordering, finding the process easy and hassle-free, often leading to... See more

Customer service

Users describe positive interactions with customer service, consistently highlighting it as excellent and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

These are lovely scents and my new favourite. Yes there are cheaper out there, but there is something a little different about the scents as they are not the "usual" that everyone does. Not sure I un... See more

Rated 5 out of 5 stars

I’ve been using Smith & Kennedy for as long as I can remember- no seriously- I was a teenager when my parents bought me my first pack! Over the years my adoration for the brand has only grow... See more

Rated 5 out of 5 stars

I have ordered from smith & kennedy for a few years now and recommended them to so many people over the last few years. I wouldnt go anywhere else. Their products are amazing, affordable, fantastic qu... See more

Rated 5 out of 5 stars

image Having ordered from a high street store YC i was abit septical weve ordering from a another company but omg u have changed my mind completely. smith and kennedy scent is an amazeing company fro... See more


Company details

  1. #5 of 94 best companies in Candle shop

Written by the company

Handmade Luxury Scented Wax Melts & Home Fragrance Products


Contact info

4.9

Excellent

TrustScore 5 out of 5

983 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(983)

142 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Lovely wax melts

I have ordered several times from Smith & Kennedy, the wax melts are lovely and they last, and it is also fast delivery.

21 January 2026
Unprompted review
Rated 5 out of 5 stars

Always the best wax melts with long…

Always the best wax melts with long lasting fragrances and a wide range of variety that is why I keep coming back! The only place I ever purchase them from and have done for years now always packaged beautifully and speedy delivery.

16 January 2026
Unprompted review
Rated 5 out of 5 stars

We have been ordering from S/k for…

We have been ordering from S/k for about 2yrs now there wax melts are just amazing. I am a wax melt lover and there melts are the only ones that throw off a stong smell. There presentation are just lovely. And there choices are amazing. All my family are now lovers of smith and Kennedy. Thank you so much🥰

4 February 2026
Unprompted review
Rated 5 out of 5 stars

Quality products

I have ordered from smith & kennedy for a few years now and recommended them to so many people over the last few years. I wouldnt go anywhere else. Their products are amazing, affordable, fantastic quality, great packaging, quick delivery and denise is very informative & helpful. Everything from the website layout , discounts & deals whats not to love. Highly recommend this company :)

6 February 2026
Unprompted review
Rated 4 out of 5 stars

Beautiful smell, longevity mixed

All the wax melts I bought smell amazing! They arrived really fast too. Loads of choice. The only slight downside is that in some, the fragrance lasts a while and in others it doesn't.

5 January 2026
Rated 5 out of 5 stars

Strong and authentic aromas

I recently placed my very first order with Smith & Kennedy Scents and initially felt a little apprehensive as they were new to me.

I had been purchasing from one particular online brand for over 5 years, but due to a few concerns, I decided to find an alternative brand.

My order was received within a couple of days which was very impressive and I was eager to melt some of my purchases. I am absolutely delighted as the strength of the aroma is superb and authentic. I love strong aromas and I've so far tried 5 different melts from my purchase and none of them disappoint.

I placed a second order yesterday as I am so pleased with them and I can see myself being a long term customer.

I cannot recommend them highly enough.

7 January 2026
Unprompted review
Rated 5 out of 5 stars

Order

image
Having ordered from a high street store YC i was abit septical weve ordering from a another company but omg u have changed my mind completely. smith and kennedy scent is an amazeing company from the products to good good service. My order arrived in a timely manner. my house smells amazing and will defo order again in the near future (if not sooner ) lol all i can say is AMAZING well done guys

8 December 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Easy to order. Quick delivery, Packaged well and the wax melts smell gorgeous. Thankyou

3 December 2025

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